LV= Reviews

Name: LV=
Rating: 2.82

2.8 Rating 313 Reviews

46 %

of reviewers recommend LV=

Company Reviews

Questions

Metrics

2.8

Based on 313 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Email:

nick.joy@lv.co.uk

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Mohammed D Hussain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't know how good you are until I claim And how yous deal with it Then tell you better then”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Finance Is A Big Draw When Buying Insurance Of Any Kind. LV Gave Me The Cheapest Price For My Requirements.”

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(Car Insurance) - Posted 9 years ago

“very happy with service from LV at the moment but havent made a claim yet!!”

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(Car Insurance) - Posted 9 years ago

“Service was easy to use .”

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(Car Insurance) - Posted 9 years ago

“Very quick and easy”

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(Car Insurance) - Posted 9 years ago

“Had to make a claim last LV was fantastic no problems at all all was sorted in just over one week will be staying with them for the foreseeable future well done LV”

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(Car Insurance) - Posted 9 years ago

“Very good Insurance Company”

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(Car Insurance) - Posted 9 years ago

“I have found the service LV give to be of a standard that I would expect from a professional organisation, but do seem to get a better quote on line than the renew notice quotes,but then I am a old fool that does get confussed easy.”

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(Car Insurance) - Posted 9 years ago

“I have satisfy with the service but very diffecult to open the documents as password protection.”

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(Car Insurance) - Posted 9 years ago

“had a non fault accident-lv were excellent in sorting out my claim”

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(Car Insurance) - Posted 9 years ago

“Competitive pricing both for car and other products hence now two cars and the house all with LV.”

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(Car Insurance) - Posted 9 years ago

“very pleased with their dealings with me, and very reasonable price, will renew with them again if the price is the same.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Britannia 'rescue', with an average rescue time of 44 minutes. What a load of rubbish they tell us. My son was left stranded from 6.45 am until after 9, almost two and half hours before he was picked up. This was not a large vehicle requiring specialist recovery, just a small 125cc motorcycle that could fit into the back of a small van. Nor was it in the wilderness, nor was it in the middle of a busy city in rush hour. Hadleigh, less than ten miles from Ipswich with a population of 135,000 people. The excuse, the contractor was busy on another job. Does a national breakdown company only have one breakdown contractor in a town of this size? I recommended this service to my son after being a member for years, now it has changed. I shall be looking elsewhere myself because this is not the same company that I knew of as the best rescue service available. Not just poor, not just bad, this is appalling service, they are very efficient when they take your subscriptions but not so efficient to provide the service they brag about.”

Helpful Report

Posted 9 years ago

Hi David, thanks for sharing your review. We're sorry to read of your disappointment with our service and would like the opportunity to look into what went wrong. If could could email us your details to LVCares@LV.com we'll make some enquiries. Regards. Nick

Posted 9 years ago

“Seems a pity you have to get a quote on line and then compare it with your renewal letter.after ringing up you have always negotiated the price down but I'd be happier to get the cheaper price at first. I should then feel like a valued customer",”

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(Home Insurance) - Posted 9 years ago

“Excellent provider”

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(Car Insurance) - Posted 9 years ago

“Very welcoming and clear good service”

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(Car Insurance) - Posted 9 years ago

“Got the details thru quickly by email, can't really comment further”

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(Car Insurance) - Posted 9 years ago

“Go with someone else.”

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(Car Insurance) - Posted 9 years ago

Hi James. Thanks for sharing your review. We're sorry to read your comments and if you'd like to discuss any aspects of our service, please email us your details to LVCares@LV.com and we'll look into this for you. Regards. Nick

Posted 9 years ago

“very good concise service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“If I have a complaint it would be that there is always some considerable difference between what is stated as the premium on a website (comparison site) and what you quote over the telephone. .”

Helpful Report

(Car Insurance) - Posted 9 years ago

LV= is rated 2.8 based on 313 reviews