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LV= Reviews

2.8 Rating 319 Reviews
45 %
of reviewers recommend LV=
Company Reviews Questions Metrics
2.8
Based on 319 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
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Email:

nick.joy@lv.co.uk

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Pamela
Verified Buyer
“Very pleased with the Service. Efficient and quick and compare very favourably with other companies.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“LV is a good trusted company that has been in the insurance business for many years providing good products in particular its life policies,being a mutual company in the past providing good customer care,we hope that they can carry this on now that they are deversing into other fields,I will buying from them again”
Helpful Report
(Home Insurance) - Posted 9 years ago
Allen
Verified Buyer
“So far our dealings with L & V have been exceptional and hopefully we see no reason to change to another insurance provider for the foreseeable future .”
Helpful Report
(Car Insurance) - Posted 9 years ago
Roger
Verified Buyer
“Explain everthing in asimple and clear way”
Helpful Report
(Home Insurance) - Posted 9 years ago
Graham
Verified Buyer
“I have had nothing but the best service when speaking with them , little things like change of addresses adding a person onto the insurance its all been a pleasure”
Helpful Report
(Car Insurance) - Posted 9 years ago
Christopher
Verified Buyer
“Very pleased with the product and service”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“very good provider would recommend”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Don't know how good you are until I claim And how yous deal with it Then tell you better then”
Helpful Report
(Car Insurance) - Posted 9 years ago
Ken
Verified Buyer
“Finance Is A Big Draw When Buying Insurance Of Any Kind. LV Gave Me The Cheapest Price For My Requirements.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Lorna
Verified Buyer
“very happy with service from LV at the moment but havent made a claim yet!!”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Service was easy to use .”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very quick and easy”
Helpful Report
(Car Insurance) - Posted 9 years ago
Margaret
Verified Buyer
“Had to make a claim last LV was fantastic no problems at all all was sorted in just over one week will be staying with them for the foreseeable future well done LV”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very good Insurance Company”
Helpful Report
(Car Insurance) - Posted 9 years ago
Richard
Verified Buyer
“I have found the service LV give to be of a standard that I would expect from a professional organisation, but do seem to get a better quote on line than the renew notice quotes,but then I am a old fool that does get confussed easy.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Yusantha
Verified Buyer
“I have satisfy with the service but very diffecult to open the documents as password protection.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Graham
Verified Buyer
“had a non fault accident-lv were excellent in sorting out my claim”
Helpful Report
(Car Insurance) - Posted 9 years ago
Jane
Verified Buyer
“Competitive pricing both for car and other products hence now two cars and the house all with LV.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Robin
Verified Buyer
“very pleased with their dealings with me, and very reasonable price, will renew with them again if the price is the same.”
Helpful Report
(Car Insurance) - Posted 9 years ago
David Askam
Unverified Reviewer
“Britannia 'rescue', with an average rescue time of 44 minutes. What a load of rubbish they tell us. My son was left stranded from 6.45 am until after 9, almost two and half hours before he was picked up. This was not a large vehicle requiring specialist recovery, just a small 125cc motorcycle that could fit into the back of a small van. Nor was it in the wilderness, nor was it in the middle of a busy city in rush hour. Hadleigh, less than ten miles from Ipswich with a population of 135,000 people. The excuse, the contractor was busy on another job. Does a national breakdown company only have one breakdown contractor in a town of this size? I recommended this service to my son after being a member for years, now it has changed. I shall be looking elsewhere myself because this is not the same company that I knew of as the best rescue service available. Not just poor, not just bad, this is appalling service, they are very efficient when they take your subscriptions but not so efficient to provide the service they brag about.”
Helpful Report
Posted 9 years ago
Hi David, thanks for sharing your review. We're sorry to read of your disappointment with our service and would like the opportunity to look into what went wrong. If could could email us your details to LVCares@LV.com we'll make some enquiries. Regards. Nick
Posted 9 years ago
LV= is rated 2.8 based on 319 reviews
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