LV= Reviews

Name: LV=
Rating: 2.82

2.8 Rating 313 Reviews

46 %

of reviewers recommend LV=

Company Reviews

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2.8

Based on 313 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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nick.joy@lv.co.uk

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Mohammed D Hussain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The home emergency assist is the worst ever with this insurance. If your tap is broken and you cannot stop the water, they do not get the tap replaced. If there is a water leak and the source is not visible, home emergency does not try to stop the leakage. Be aware of useless home emergency assistance service with this insurance.”

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Posted 7 months ago

“Had our car broken into earlier in the year ( No Fault of ours) We weren’t told this would affect our no claim or that we would be classed as at fault. Also insurance wouldn’t pay for the things that were taken because they weren’t in the boot . Really not happy because I would have rather paid than have a at fault marked against us .”

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Posted 7 months ago

“Stay clear of this scam of a company!! Been insured with them for nearly 4 years! Bumped into the back of a learner back in January (5mph no damage)took photos of the accsident at the time four months later the claimant has decided they would like to make a claim! Sent a load of photos of Car , completely destroyed and blamed me! With this in mind, the location of the incident was incorrect and the make a model of the car, but yet still accepted the claim and put it down as a fault incident on my behalf!! Did not defend me at all, nor was I even contacted to be informed of the shambles!!! Have now taken this to the financial ombudsman services and will be taking them to court if necessary! Disgraceful company”

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Posted 7 months ago

“Terrible company!! Forget to stop taking your payments when you have gone elsewhere for your car insurance when they nearly doubled the price to renew! When you cancel the bank payment they send you threatening emails! Would never use again”

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Posted 7 months ago

“they are fraudsters, I insured my earnings, and when I was sick they didn't pay me a penny, they did everything and looked for diseases everywhere to avoid paying, terrible, I do not recommend, I do not recommend, they are thieves!!!!!!!!”

Helpful Report

Posted 8 months ago

“A few years back now but very poor experience. Claim which was not my fault other parties insurance threatened to take me to court as LV did not respond to them. Unhelpful calls to Lv and then a court summons. Finally LV responded and it was resolved. Even if quote is competitive it’s not worth it if when you need to claim you get this sort of poor service.”

Helpful Report

Posted 8 months ago

“They take advantage of people that are too busy or too lazy to gather quotes from competitors. It’s disadvantageous to be loyal to any insurance company in today’s world. Inertia will cost you money. Moving every year will save money but takes effort and time.”

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Posted 8 months ago

“LV were brilliant They listened, they dealt with the accident quickly and the culprits insurance was made to pay quickly. LV sent me a cheque after their preferred garage quoted repair costs and I found a closer garage to do the repair work, whim I know and trust. I cannot praise LV enough.”

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Posted 8 months ago

“Spoke to a very unhelpful and nasty person regarding my sons car insurance renewal did not get her name but will be taking my custom elsewhere and will never deal with LV again”

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Posted 8 months ago

“Now THIS is a website where reviews are legit as my family had a horrible experience with these crooks. If you are on Trust Pilot and see all those 5 Star reviews, do not listen to them as they are most likely bots or people that work for them. My family was with LV for a long time on house insurance and they suddenly phoned to say that they are not providing us anymore and didn't give us any reason either... The best about it is that our neighbour is with LV and she still gets it OK, we even appealed the decision and the best thing that these crooks could do is send us to another company that charges an arm and a leg for home insurance. Stay away from these crooks at all costs!”

Helpful Report

Posted 8 months ago

“Can’t log onto my LV account so called LV and just been told on line account system is not working . Asked when it will be reinstated and was told “how long is a piece of strong”. Really!”

Helpful Report

Posted 8 months ago

“Absolutely disgusting customer service. This company clearly support fraud. Rude horrible advisors who speak to people like trash. Nothing but jumped up telephone advisors. Complain and get a long boring email from their equally rude manager. Steer clear they are useless.”

Helpful Report

Posted 8 months ago

“Had my renewal notice, 35% increase in premiums, I’ve never claimed! So I looked for online quotes and moved to Admiral saving over £200! Really annoyed by being so let down by the LV after many years with them.”

Helpful Report

Posted 8 months ago

“After approx. 20 years home insurance cover -paying out over £10k in premiums for 2 or 3 minor claims I receive a brief letter saying they would not be renewing my policy with no explanation. I phoned and got no further info other than being told it was the underwriters decision to drop a number of properties and it was not personally related to my home. I used to think they were a good,trustworthy company but something has dramatically changed. They want to fob me off to an American corporate firm Gallaghers -I presume so they don't have to quote an excessively high rise in premium given the large climate related payouts. Perhaps understandable but a disaster for customer relations and the reputation of a formerly fine company.”

Helpful Report

Posted 9 months ago

“Been with lv for over 15 yrs,premium going up over 25%.with not claiming ever,spoke to advisor said lots of loyal customers leaving because of price increase,went on money market saved £150 also got house insurance with them not for long”

Helpful Report

Posted 9 months ago

“Worst Insurance company ever. Don't support the people that use them. Are ignorant and rude on the phone. Avoid them at all cost”

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Posted 9 months ago

“Terrible experience with them. Would never us ethem again for anything!”

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Posted 10 months ago

“Full no claims bonus and price goes up £320 more,your mad”

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Posted 11 months ago

“Car insurance nearly doubled despite having 9 years no claims..phoned them up and the customer service was horrendous,she honestly could be bothered,and couldn't wait to get me off phone..LV were great,now they have gone right down hill..very very poor..Shame”

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Posted 11 months ago

“VOID I have been a customer for over 20 years and called to say we were moving house 3 miles away to exact same type of house, brand new property built by a reputable builder, not in a flood plain or mining area standard brick and tile construction and they have refused to insure it. I asked why and they couldnt tell me therefore asked to speak to a superior who would tell me, I was told no one could tell me. My question if no one can tell me how has the decision been made. They offered to put me in touch with other insurers who would insure me and I questioned that these other insurance companies were probably associated to them how were they able to offer me insurance - my question was answered with silence. I have now cancelled my existing policy with them and advise friends/colleagues not to use them”

Helpful Report

Posted 11 months ago

LV= is rated 2.8 based on 313 reviews