LV= Reviews

Name: LV=
Rating: 2.72

2.7 Rating 335 Reviews

43 %

of reviewers recommend LV=

Company Reviews

Questions

Metrics

2.7

Based on 335 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Email:

nick.joy@lv.co.uk

Write Your review

Tell us how LV= made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lee

Mohammed D Hussain

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with LV now for 3 years, and they they have always been willing to discuss any price rises with me on renewal. If I have gone online and got new quotes on the comparison sites, they have always matched or beaten it after discussion with a representative. These renewal quotes sent out seem to be computer generated, and seem to be well loaded in price. I just talk to them, and they have always been polite and helpful. Thank you.”

Helpful Report

Posted 6 years ago

“I have just spoken to a lovely lady called Grace at the Bristol office of LV. I have changed my car so had to inform LV of the change of manufacture and registration number. Everything was dealt with perfectly by Grace in very quick time and I was surprised to find that I was also entitled to a small refund. I would have no hesitation in recommending LV to friends and family. Great stuff and thanks again to Grace and the LV team.”

Helpful Report

Posted 6 years ago

“I had my first ever car accident since I have been driving some 45 years now and I was in France hit by a speeding "hit and run" lorry. My car was a write off. I cannot fault the manner in which I was dealt with throughout by LV, they were kind when I was clearly upset and distressed, efficient and did everything they could to help me and settled the matter really quickly and properly for me. The real test for a decent Insurance Company only ever comes when you have a claim and LV certainly passed the test with "flying colours" for me. The only problem I had was contacting them by telephone from France, the direct line telephone numbers they gave me did not work but I did have an international contact number but it just took a long time to get connected to the corret department.”

Helpful Report

Posted 6 years ago

“Very helpful. Excellent service”

Helpful Report

Posted 6 years ago

“Hello, I just have to say a huge thank you to LV. My car passenger doors were badly damaged by someone - don't know who - during snow/ice. I was/am going through the most dreadful personal time ever and I am elderly. On the phone I couldn't speak properly because I was sobbing with anxiety of another thing added to what I was/am suffering. They helped me through the call and I said I'd call back. I did about 5/6/7 weeks later to say yes I would hv repairs done with excess £300. Again I was in a state of high anxiety. I got a call back from Rob - team leader - who explained it was borderline to agree to repair my car as the repair would cost £2000 and that is what my car is worth. I couldn't stop sobbing again - also Just had hip replacement so no chance go find another car. He kindly saw that was just one of my severe problems and agreed to go ahead. Car Bodies of Banbury were kind, courteous n informed me along the way. Thank you to Rob thank you Car Bodies, and the kind teleoperators/ Catherine and Ben.I had my car back y/day.”

Helpful Report

Posted 7 years ago

“Reported an accident and within 30 minutes everything was sorted. Third parties car was repaired with 36 hours. Collecting mine within a week. Thats what I call an excellent service. Even spoke to an extremely polite and helpful advisor. Very impressed, as are all my friends.”

Helpful Report

Posted 7 years ago

“The process was easy to follow. My subsequent phone call to change the number plate dealt with efficiently and speedy.”

Helpful Report

Posted 7 years ago

“Very quick and easy to use web forms for buying travel insurance. I have existing medical conditions and usually have to jump through hoops on the phone with screening service for 10 minutes. This time with LV i only had to answer the web questions. and had cover sorted in 10 minutes, not the usual 30 or 40 minutes, and it ended up cheaper for better cover.WELL DONE LV.”

Helpful Report

Posted 9 years ago

“Very pleased with the Service. Efficient and quick and compare very favourably with other companies.”

Helpful Report