Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never had such dreadful flowers. If I could leave no stars I would. They were nothing like shown on the picture and some of the greenery was broken. To add insult the customer service was atrocious. Saying I had to get the buyer to email even though they were away on holiday. Never buy again”

Helpful Report

Posted 2 years ago

“The flowers were going brown and wilty when they arrived. The packaging was also very poor and the vase that came with them had shattered. They get away with absolutely p*** poor service time and time again because who would ring up the lovely person who bought them flowers and say "Sorry, but these flowers are sh**"?Don't order flowers from M&S. Use the nearest florist to your loved one.”

Helpful Report

Posted 2 years ago

“The delivery arrived early evening, the box was damaged and had been opened, the chocolates were missing and the flowers were half dead. Nearly £50 for a bunch of crushed half dead flowers - absolutely appalling. I complained to M&S but got no response. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Extremely disappointed and disgusting customer service. I received a delivery of flowers sent from a caring friend after my operation. The bouquet wasn't secure in the box, flowers were damaged the stems were dry, no wet material round stems or aqua wrap. I reported this to customer service gave them all the details off labels, they were very unhelpful and basically said the person who made the order would need to contact them. Obviously I don't want to offend my friend and felt I was unable to continue with my complaint. I would never send flowers from M & S to anyone.”

Helpful Report

Posted 2 years ago

“My next day delivery flowers haven’t been delivered nor is there any sign of them!”

Helpful Report

Posted 2 years ago

“Valentine’s flowers arrived and we’re the wrong ones. I have been sent the wrong ones and delivered were very dry and some of the flowers were damaged so had to go to the bin. A lot of money for flowers and expect better from Marks and Spencer’s but have been let down. Will not be ordering flowers again from there flower shop.”

Helpful Report

Posted 2 years ago

“Worst flowers I have ever bought. Flowers did not look anything like the flowers on the website. The flowers cost me £50 which is a reasonable amount of money, could have bought something much better from the local petrol station or the supermarket for under £10. One star is the lowest rating I could leave, they do not even deserve a one star rating. Will not be ordering flowers from M&S ever again, not sure if I would ever shop again at M&S as I feel I have been ripped off. Due to the disappointment of the flowers could not get myself to put them into a decent vase and they ended up in the bin.”

Marks & Spencer 1 star review on 14th February 2023

Helpful Report

Posted 2 years ago

“Flowers arrived looking very dried out and not suitable for a gift.”

Helpful Report

Posted 2 years ago

“Please do not order flowers from m&s. They arrived looking limp and half dead and after following all instructions, almost 2 days later they are still looking mostly dead, and a few stems have broken where they are drooping so much. Trying to get any feedback from customer services is like trying to resuscitate these flowers - impossible! Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Disappointed on receiving from my Son and daughter in law flowers Star Struck Aquarius , two of the Chrysanthemum head were broken from the stem , one rose dead , one of the lisianthus stem broken and too much Greenery .”

Helpful Report

Posted 2 years ago

“Nothing like advertised”

Marks & Spencer 2 star review on 9th February 2023

Helpful Report

Posted 2 years ago

“I have made an online order of your Rose & Seathistle Bouquet for my friend on 4th of January 2023 to be delivered at the earliest on 10th of January 2023. I have paid £35 for these flowers and expected them to arrive as seen in your displayed pictures more or less. However they were received with dried and dead leaves and flowers and did not look fresh. I wrote a review which didn't meet your requirements to be published on your website, then amended those highlighted words and resubmitted but then again my review did not meet your requirement. If you are not going to enable me to write my honest review and filter and only publish what meets your requirement, how can we trust any of these reviews? I would like my review to be published with my attached picture so customers reading reviews can see it- not just see your filtered reviews.”

Marks & Spencer 2 star review on 8th February 2023

Helpful Report

Posted 2 years ago

“M&S used DPD for our flower delivery, and they were utterly useless. Despite the clear labelleing on the box, it was not stored in the right position, something had been placed on it, and as a result it was delivered to us damaged with the flowers all squashed upside down. No online mechanism to complain or obtain an (even partial) refund. Complete disgrace, will never use again.”

Helpful Report

Posted 2 years ago

“Flowers look nothing like what I ordered. More greenery than blooms. Very disappointed.”

Marks & Spencer 2 star review on 3rd February 2023

Helpful Report

Posted 2 years ago

“Flowers were dead on arrival. They were four days late so it could be a DPD courier problem. I won't be using M&S ever again.”

Helpful Report

Posted 2 years ago

“The flowers from my brother and his wife were incredible. They have lasted for ages, the roses all opened up perfectly, the stocks smelt divine, it was a joy to see. The flowers got better daily and drank lots of water which is always a good sign.”

Helpful Report

Posted 2 years ago

“Flowers arrived in poor condition. I complained and received a new bunch which arrived looking good but wilted on third day. NEVER buy m&s flowers”

Helpful Report

Posted 2 years ago

“I won't buy a bouquet from M&S ever again, as in 50 years of buying presents, NO other company has let me down on nominated day delivery. This was a very special occasion for a very special person, so it was infuriating and upsetting to hear that the flowers were still in transit the following day. Spring flowers are short lived anyway, once they are cut, so the shelf life is going to be even shorter, without factoring in the unfavourable conditions they have been kept in for 24 hours. (Warehouse/lorry) Trying to talk to customer services was a trial which I failed as I got fed up with automated responses which didn't address the problem. Really angry.”

Helpful Report

Posted 2 years ago

“I have lived in Torquay all my life and and always shopped at M+S every day until i read what these managers did to someone that had shopped there as much as myself and i personally no the gentleman concerned and have to say he is a well respected businessmen who once employed up to 28 staff small compared to M+S or even Fred in the shed so every thing this section manager and her girlfriend did was so very unpleasant and untrue and there made up Lies is unforgivable but to read how the senior managers spoke to him and treated him is unbelievable and then M+S reward Mr Harris to area manager to support him for his role in banning this innocent gentleman from his store i personal have never heard a single person speak or say a bad word against this man and would have no reason to i always thought Marks and Spencers Valued there customers but clearly not but would have to say if you have to make up Lies to get someone out of your store you must feel nervous every morning you wake up and so you should”

Helpful Report

Posted 2 years ago

“My mother was 90 last week and a friend sent her M & S flowers they were mostly dead and she had to throw them away. She was very upset as they were from a friend who she said woud have paid a fair amount for them and she lied to the frind saying they were lovley so she did not get upset not M & S standards at all”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews