Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

444

Anonymous

Anonymous // 01/01/2019

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“Flowers delivered to our friend who is recovering from surgery were almost dead,with flower heads missing……and no message card!……so disappointing……won’t be using Marks and Spencers again.”

Helpful Report

Posted 6 months ago

“Rose and Freesia bouquet arrived mostly dead with many of the flower heads dropping off when removed from the box. An absolutely disgraceful product, with M and S customer service making a bad situation even worse by being unwilling to replace it.”

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Posted 6 months ago

“Sorry started to decline on the 2nd day 😕”

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Posted 6 months ago

“Thank you. Have both given and received flowers. Always so fresh and so beautiful. As true as you can be of photo supplied.”

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Posted 7 months ago

“I think someone's just sent me a death threat, as I've had a box of dead flowers delivered today. No one answered the door but as if by magic the delivery man let himself in to deliver my death threat. After 20 years service I expected fresh flowers at least. Not some that have just been stolen from someone's grave. My weeds in my garden are by far superior.”

Marks & Spencer 1 star review on 16th June 2024

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Posted 7 months ago

“Ordered flowers to be delivered on certain date. They were not delivered. After specifically saying do not deliver the next day ….. they did deliver the next day. Probably spent over an hour finding out what happened customer services were unhelpful they don’t care. Finally spoke to a manager the next day after being promised a call back( which did not happen). He offered to send fresh flowers arranged delivery the following week… refunded me gave me a voucher. I did not want a refund or voucher they let me down. The following week they were eventually delivered at 6.49 pm… just left on the doorstep on full view. I hope when the family return they are still there. I would not recommend ordering from M and S they are not the company they used to be their values are no longer about the customer.”

Helpful Report

Posted 7 months ago

“I ordered a bunch of flowers for my Mum who had been feeling unwell, unfortunately on arrival the flowers were half dead.”

Marks & Spencer 1 star review on 11th June 2024

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Posted 7 months ago

“A very dear friend bought a small rose plant in a ceramic pot from Marks. It was a kind and thoughtful while we were shopping together. The small yellow buds looked so pretty when purchased on Friday but by Monday the buds were brown and falling off. Very disappointing .I have not said anything to my friend as she would be so upset. Not what is expected from Marks. In contrast a few months ago I had a bunch of white roses which bloomed beautifully and lasted a full 4 weeks.”

Helpful Report

Posted 8 months ago

“My daughter inlaw purchased flowers in store from bluewater on Friday by Sunday they looked awful . I done all the care on the label and they were wilted and didn't fully open . I have purchased flowers for a friend in store and the same outcome. Shocking quality don't waste your money.”

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Posted 8 months ago

“My son bought two bunches of flowers on two separate occasions from M&S in store. These were expensive flowers and they looked beautiful roses bouquet and tall pink lilies. The roses never came out and died almost immediately. The Lilly weren't up to much either... most of the buds didn't bloom. Very, very disappointing....you can forgive this happening once but twice is unacceptable. I would take them back to a store but as my son purchased them so I have no receipt.”

Helpful Report

Posted 9 months ago

“They sent me the wrong colour garden furniture. Forgivable, but the customer service experience so far is not. I'd hoped to sort everything out in a phone call but instead have entered a convoluted chain which hinges on the provision of photos to an expert furniture team who, I'm told, are the only ones qualified to confirm that the colour is wrong. I guess I should have stayed in education for longer. So far the team have been unfriendly, condescending and shown no grasp of the context; namely that I'm a customer who ordered a fairly expensive item and received the wrong thing.”

Helpful Report

Posted 9 months ago

“On the 27th March I bought three bunches of Roses for the Easter display at our local church. They looked amazing today 13th April they are still looking good for church services this weekend. I cannot believe how long they have latest. Eileen Barnes”

Helpful Report

Posted 9 months ago

“Had some daffodils delivered from a friend for my birthday put them straight in water, cut stems and were brown within 4 days of having them. Did online complaint with customer services who were the rudest people ever telling me it was my fault....I'm not sure how when I followed the instructions. Will never ever purchase flowers from m and s again and your customer service is shocking”

Marks & Spencer 1 star review on 3rd April 2024

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Posted 9 months ago

“I had a rose plant and chocolates delivered from a friend for my birthday.The rose buds would not open and the leaves were dying on the plant , Didn’t want to tell my friend in case it upset her.Really very disappointed at M&S for supplying inferior plants.”

Helpful Report

Posted 10 months ago

“This was an expensive bouquet of flowers for Easter. When they arrived I unpacked them immediately. Two of the roses heads were drooping a number of other flowers looked past their best. They had either been out of water too long or they just picked whatever was at hand regardless of the condition of the flowers you were going to send out. I can’t return them to the shop but I would have expected much better from Marks I could buy much cheaper flowers from else where that are better quality. I have made at least ten attempts to upload photos of the various flowers and it keeps telling me there is a problem. If you want to see the flowers you will have to provide another means of providing photos”

Helpful Report

Posted 10 months ago

“Flowers were not delivered despite notification that they had been delivered at 7.30pm - very late in the day and after the stated 7.00 deadline. All I was offered was a refund or next day delivery in 2 days! Will never use M & S again. Very disappointed.”

Helpful Report

Posted 10 months ago

“Terrible service never will I ever shop with you again I will stick with Next they know what they are doing . Waited for ages to get hold of cushions to match my bedding did next day delivery only one arrived and you said the other would be here next day with DPD as soon as they turned up I knew it was wrong as it was so small I opened it up to find it was a cover only and the wrong one so I phoned up customer service and the women couldn’t even take the order no told me sorry I can’t get in so I said would you like me to say it for the fourth time finally it clicked with her and she got in I’ve never experienced such bad service.”

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Posted 10 months ago

“Had a flower delivery for mothers day, nothing like the bouquet only lasted 10 days the flowers from Tescos are still going strong”

Marks & Spencer 1 star review on 20th March 2024

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Posted 10 months ago

“Worst bunch of Mothers Day flowers ever. Mostly greenery cut from trees .Very disappointing and a total waste of my son's money.”

Marks & Spencer 1 star review on 14th March 2024

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Posted 10 months ago

“I was disgusted with the wilting flowers that I received for Mother’s Day . It spoiled my Mother’s Day by having to wait in all day on the Sat, Supposedly time of delivery was AM, 2.15 came - no show. My son contacted them - no apology - given another time PM - no show again. Contacted them again - time given for Sunday afternoon delivery At last they arrived - no one rang the bell just left them on the doorstep. Opened the box - I wanted to cry. They were Wilting, limp, many were dead and nothing like to what my son ordered. I complained to the company, they were very apologetic, but couldn’t do nothing about it because I didn’t have the order number, my son had ordered them. Contacted him, he got in touch with the company and got full refund, wouldn’t trust them for a replacement as this was the second time it had happened. After wasting a whole weekend waiting in I received nothing. I am a very disappointed 80 year old lady. I will never ever order any more flowers from M&S again, their reputation has gone zero from myself.”

Marks & Spencer 1 star review on 11th March 2024

Helpful Report

Posted 10 months ago

Marks & Spencer is rated 2.1 based on 1,183 reviews