Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,217 Reviews

25 %

of reviewers recommend Marks & Spencer

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Metrics

2.1

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2stars for the chocolates... broken and brown heads of 3 white roses,2 red berry stems,1 broken,the other mouldly ..have not got the heart to tell my daughter in law what a waste of her hard earned cash. Reading other reviews and photos of the above,it is clear that the topic of my complaint is quite a common factor. Come on M&S,do your buyers take no notice of the poor reviews??? I would not advise buying on line bouquets from yourselves, good money with kind thoughts,insulted by end result.”

Helpful Report

Posted 4 months ago

“That’s the second time I had flowers delivered from M&S and the second time they are VERY VERY BAD QUALITY. My parents in law sent me flowers for my birthday 2 months ago and now for Xmas and both time the quality of flowers is absolutely terrible! The flowers are nearly dry! I can’t say it to them they are in their late 70s they would be very upset. Shame on you M&S!”

Helpful Report

Posted 4 months ago

“Xmas gift from my daughter Roses r dead oranges had mould on them Foliage wilted She’s upset Witch is sad 😔”

Helpful Report

Posted 4 months ago

“Ordered flowers on 10th Dec for delivery on 21st so that I could prepare the table decoration on the 22nd for Christmas Day. I did not read the reviews before ordering and simply trusted the good reputation of this brand. BIG MISTAKE. They did not arrive on the specified day and when I checked the tracking the following early afternoon around 1.00pm the record showed “delivery refused” at 9.31pm on the 21st followed by two more entries a minute apart ultimately saying they would deliver the next day. The tracking also recorded an attempted delivery at 8.49 am on the 22nd with no answer. At that time I was with my husband in the room next door to the front door bell chime and I can assure you nobody rang the bell or knocked the front door or rang the gate bell which calls my phone. I called customer service who offered no apology , advised the flowers I ordered were no longer available and said she would arrange a delivery of alternative flowers of who knows whose choice which would be delivered Christmas Eve. A refund was offered but by this time it is too late to find Christmas flowers for sale. They are all sold and, anyway, I have no time to shop around. We had planned to have everything ready for the table early on Christmas Eve for our party and then spend the evening relaxing with our friends at their open house party in the evening. A considerable amount of distress has been caused by incompetent personnel at M&S and DPD and unsympathetic staff at M&S. Never will I buy anything again either online or in store from this outfit staffed by inept managers and their incompetent , uncaring staff.”

Helpful Report

Posted 4 months ago

“12 white roses received today 22/12/2024 all wilted.gift card received by email to the value. Thank you”

Helpful Report

Posted 4 months ago

“Ordered flowers on Wednesday for delivery Friday and after emails promising deliveries and delaying deliveries I decided to ring, a week later and ask if they had actually been delivered as the tracking is 3 days behind informing me they are in transit. As the goods are perishable they have now been destroyed. I can have a refund or resend. A no brainer a refund please. The last delivery promised was Saturday night between 8pm and 10pm!! What's wrong with an email informing you there is a problem can you please contact us. The flowers were for a friend whose son suddenly collapsed and died and I just wanted to do something. I will never bother with M and S flowers on line again. I would have selected no stars if it was available.”

Helpful Report

Posted 4 months ago

“Had Brights Bouquet, said to stay fresh for 5 days wrong and waste of £13 only 1 rose and freesia last, iris and gerberra droping on day 3 and threw out on 4th day. Don't waste your money. Tried to complain using online chat and you can only put your name in.”

Helpful Report

Posted 4 months ago

“I ordered an orchid to be sent to my friend who unfortunately has had some bad news. It was ordered yesterday around 6 pm and she received it before 10 am this morning. What a service! Keep up the good work. Thank you so much.”

Helpful Report

Posted 4 months ago

“Flowers delivered - followed instructions & they wilted after three days! Couldn’t complain to the person who sent them either as would have been too upsetting for them!”

Helpful Report

Posted 4 months ago

“I bought a £20 bunch of flowers , they looked gorgeous so thought I'd treat myself the next day they all look dead . Customer servicecsay take back receipt and all packaging, who keeps all the packaging? It's a 15 mile round trip back so this isn't an option either. Won't buy again.”

Helpful Report

Posted 4 months ago

“The order I requested was as stated. The delivery was less than straightforward having been delivered to a "safe place". That safe place was not the address it was intended for but to a carpet shop doorway. Facebook appeal led to recipient finding out where their gift was and going to collect it. It wasn't even close to the addressee.”

Helpful Report

Posted 4 months ago

“Ordered on the Friday for Sunday delivery. Was only told at 8.15pm on Sunday night they were not coming. Cancelled next morning. Wont be ordering again”

Helpful Report

Posted 4 months ago

“Order placed for flowers and champagne for a special birthday. I was informed in the afternoon of the delivery date that there was a problem, the order was damaged in transit and would not be delivered. No option for anything to be delivered on the day, only choices redelivery on a later date or a refund. One very dissatisfied customer and an very unhappy recipient, will think more than twice before ordering from Marks and Spencer again.”

Helpful Report

Posted 5 months ago

“Received a mixed M & S bouquet from a friend as a Birthday gift. All the blooms looked well on arrival of the evening delivery but by first thing next morning the white rose heads were turning brown and the rest of the flowers wilting despite following the instructions to a t. Have had Bloom and Wild delivered flowers that didn't look too great on delivery but came into their own and lasted nearly 4 weeks! The M & S flowers are of shocking quality and a complete waste of money! Don't bother ordering M & S flowers!”

Helpful Report

Posted 5 months ago

“My wife loves stargazer Lillie's. Recently spent £45 on a bunch to mark her retirement. She received lots of bunches of flowers. Regrettably only after 7 days the flowers have faded badly and started to turn brown and we have had to throw them out. Out of the 5 bunches she received the M and S lilies are the first to go. Very disappointed. Can't recommend and won't be buying from them again.”

Helpful Report

Posted 5 months ago

“I received an autumn bouquet from M and S two weeks ago through the post. They are almost as pretty as the day I received them. I am very happy. I received another bouquet through the post from M and S a couple of days less than two weeks ago and all but one flower have died. Not sure why there was such a difference. I'm very happy with the one bouquet as its lasted so well, much longer than expected. I was reasonably happy with the second one as it lasted about as long as I would have expected. Both were in the same place in the same room. Overall I was very happy.”

Marks & Spencer 5 star review on 7th November 2024

Helpful Report

Posted 5 months ago

“I love the ease and speed of the click & collect service. 24 hours after placing my order online, I rolled up to the Collection area in-store, scanned my Sparks card and in less than a minute a lady appeared with my items. Magic!”

Helpful Report

Posted 5 months ago

“We are buying regularly flowers from M&S. We can see over the last months repeatedly that fresh flowers and tired flowers are mixed together in a bunch. I find this an impossible betrayal on customers.”

Helpful Report

Posted 5 months ago

“Ordered a flower bundle for my 84 year old mum who lives in newcastle birthday on 24th oct tracking flowers was due to be delivered between 16.40 and 18.40 birthday nearly over ?? And at 84 has been told not to open door at night flowers arrived at 18.55 and not in the best of condition roses probably last a few days have used this service on numerous occasions because of brand and reputation although would never use it again so dissapointed would never reccomend”

Helpful Report

Posted 5 months ago

“Ordered flower bundle for my mums 84th which was today tracking order due to be delivered between 1640 / 1840 birthday almost over surely goin by message on card they would have delivered these earlier knowing they were for a birthday I was really worried my mum would not open door as we jeep telling her not to at night eventually turned up at 18.50 wont use this service again”

Helpful Report

Posted 5 months ago

Marks & Spencer is rated 2.1 based on 1,217 reviews