Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my sister's 60th birthday costing £35. In the picture they looked lovely. When she got them they were nothing like the photo. Didn't look fresh either. Really disappointed. Will not be using M & S again”

Helpful Report

Posted 3 years ago

“I purchased a bunch of flowers for my mother's 75th Birthday through the delivery service. I received a text for delivering time. 6 hours late! And the flowers looked in such a sorry state. My mother is very easy going and said they will most likely perk up when given some water but even now after a day they look sorry and even some parts are bent! Unfortunately I ordered another bunch for a different occasion which I have already paid for. I won't be using M&S again I was very embarrassed.”

Helpful Report

Posted 3 years ago

“I wrote a review but it seemed to disappear and I thought it was because it was not very flattering. I have always thought M&S flowers were the best but not recently and have been so very disappointed this last time. I have recently moved to a a new address and received 3 lots of flowers at the same time over 2 weeks ago 2 are still as wonderful as when they arrived. (one was letter box too) but the M&S ones hardly looked like the website picture and they died with in a few days. I have discouraged my family and friends form using them again and some also said they also thought M&S standards had dropped....”

Marks & Spencer 2 star review on 5th February 2022

Helpful Report

Posted 3 years ago

“Flowers ordered for my friends, (get well present) delivered on time. However my friends were unaware that they had been delivered until she went outside into the front garden to feed the wild birds. They had just been left on the door step. No one had knocked to let them know the flowers had arrived. Nice flowers, however bad delivery, and a couple of the tulips had bent over. Freezing conditions outside. Very disappointed.”

Helpful Report

Posted 3 years ago

“I had some flowers delivered today for my birthday. Half of the flowers were unfortunately dead, I am not surprised there was no water or moisture pouch on stems and they were crammed in a box. Really disappointed and I’m sure they were not cheap.”

Helpful Report

Posted 3 years ago

“Partner bought red roses 12. Nothing like the picture and only 10. Disappointed and wont buy again . At £40.00 i expected better.”

Marks & Spencer 2 star review on 30th December 2021

Helpful Report

Posted 3 years ago

“Just received the ready to arrange flowers as a Christmas gift. What a disappointment, a raggedy bit of brown paper wrapping, even the sellotape was wrinkled up. Just 3 white carnations and the rest bits of nearly dead greenery. Shouldn't think they will last until Christmas day.”

Helpful Report

Posted 3 years ago

“Flowers arrived mouldy and broken stems and only pink and white not multicoloured. Rang M&S and said how disappointed I was as they were a gift for my birthday. Next day received a new bouquet which was 100% better”

Marks & Spencer 2 star review on 18th December 2021

Helpful Report

Posted 3 years ago

“I was sent 2 roses in a container unfortunately they never opened & went brown very quickly. Very disappointed for the person who sent them to me.”

Helpful Report

Posted 3 years ago

“Received a M & S bouquet yesterday. Birthday gift from my son in HK. So disappointed. On arrival the flowers are looking ‘past their best’. This is not the first time that I have had issue with M & S delivery & this has prompted my review. Feel just a waste of money.”

Marks & Spencer 2 star review on 28th November 2021

Helpful Report

Posted 3 years ago

“I sent Rainbow Alstromeria bouquet to my sister for her birthday. They were delivered this morning. They were not in good condition...my sister said the flowers looked tired/sad, some petal were tatty and some leaves were brown or even dead on the ends. This is so disappointing. I can add photos to this review to show how poor the flowers were.”

Marks & Spencer 2 star review on 31st October 2021

Helpful Report

Posted 3 years ago

“The flowers arrived visibly wilted, contacted m&s directly and via paypal. no reply I am not impressed, it was a real disappointment for my wife to open on her 73rd birthday. 306-0033764-6080123”

Marks & Spencer 2 star review on 28th September 2021

Helpful Report

Posted 3 years ago

“I ordered flowers Prosecco and chocolates for a work colleague the delivery wine and chocolates were fine but they had sent a £30 bunch of flowers completely different from what was ordered, flowers ordered were £45 and even though they have said they will send new flowers there was no real explanation as to why they put cheaper flowers in had I not seen the flowers on Facebook I would never had known, also made me look bad as I had done a collection at work and sent a picture of the flowers I ordered to everyone I’d think twice before ordering again”

Helpful Report

Posted 3 years ago

“Within 3 days of receipt of bouquet had to reduce the contents by two thirds as most of it was dead or dying Was sent to me with kindness and love How disappointing for both parties. M&S can do better”

Helpful Report

Posted 3 years ago

“Following surgery my dear friend bought me what looked like beautiful, premium white roses. She arrived on Friday three days later, Sunday, they had all turned brown and I had to throw them away. I couldn't tell her because I didn't want to upset her, but they were a complete waste of money. I am really cross about them.”

Helpful Report

Posted 3 years ago

“I ordered a rose bouquet with champagne for my in-laws to help celebrate their 60th wedding anniversary. They got the flowers but not our gift message or the champagne which was out of stock. Why wasn't I informed so I could change the order and why wasn't the message sent as they had no idea we sent them? Very poor service. We got a refund for the gift but it's not about the money. The poor service completely ruined for us a surprise gift to help them celebrate their Diamond Anniversary which is rare these days. They got their card from the Queen but not our champagne.”

Helpful Report

Posted 3 years ago

“Very disappointed . Not good value and a few were dead 4 days later. Delivery was good arrived when it should and tx to say it had arrived”

Helpful Report

Posted 3 years ago

“Their flowers are exceptional quality but unlike normal florists they use Yodel for delivery. Vans are filled early in the morning and deliveries have arrived at 530 pm and 730 pm. Misses the occasion and not great being on a van all day. Sorry M&S poor courier means never again We want flowers during the day not at night. They kindly part refunded first time so I stupidly ordered again. Same Yodel same problem”

Helpful Report

Posted 3 years ago

“Too often now M&S flower deliveries have not come up to standard. Almost as though some of the flowers are quite old. They need to improve because I’m at the point now of telling friends and family not to use this company for floral deliveries. Come on Marks, show us some quality”

Helpful Report

Posted 3 years ago

“I ordered a bouquet of flowers for a bereavement for a friend of mine. They were delivered but had the wrong card attached, it was congratulating someone on their anniversary instead of condolences. I rang customer services and was very disappointed and angry with their response, he could not be bothered with my concerns. Will not be ordering from them again!”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews