Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

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“Bought some flowers for my partner and my mum and they were awful. Half the size, wilted, snapped. This is the second time this has happened. Won’t be ordering again.”

Helpful Report

Posted 2 years ago

“Ordered for today and didn't arrive. Won't be using again. Do not recommend.”

Helpful Report

Posted 2 years ago

“Ordered 2 bouquets of flowers for Mother’s Day. Both were very poor quality, crushed and wilted with minimal flowers in a bouquet, nothing like advertised!! Although I can’t praise M&S customer service enough! They couldn’t be more apologetic and offered to send replacements or give a full refund.”

Helpful Report

Posted 2 years ago

“Sent flowers to my mother in law for Mother’s Day. Flowers arrived limp and half dead. Really disappointed. M&S couldn’t replace until Tuesday. Will have to go out tomorrow to source a replacement myself. Unimpressed”

Helpful Report

Posted 2 years ago

“I sent my mother some flowers for Mother’s Day - they arrived in a complete mess. So far M&S have not been helpful in resolving the complaint”

Marks & Spencer 1 star review on 26th March 2022

Helpful Report

Posted 2 years ago

“Crushed box of flowers left by the front door in the sun. On opening they were wilted and dying, with one flower completely dead already. There was no water container or even damp paper around the stems. These were a mother's day present so I can't complain to M and S, but I feel they are very over priced and sub standard. There were also not many flowers in the bouquet but a lot of green foliage.”

Helpful Report

Posted 2 years ago

“My son sent me flowers for Mothers Day, they arrived crushed , limp, leaves wilting .The card had no indication who they were from. The box had no internal packing and was crushed . This is the second flower delivery I have received from M&S and each has been a disappointment. I have read the reviews from other customers who were disappointed this needs to be sorted out.”

Helpful Report

Posted 2 years ago

“Shocking service. Paid for delivery for Mother’s Day and now will not arrive til after a week later. Customer service rep was rude and dismissive. Disgusting service and I should have ordered from Interlora!! I’ll never use M&S again. They will let you down!!! Staff absolutely horrendous.”

Helpful Report

Posted 2 years ago

“Our son sent Marks flowers for Mother’s Day. £35. Arrived dying. Dreadful value. Phoned to complain was promised a call back to rectify, nothing. More cheap laurel than beautiful flowers as depicted. They send them dry but they were so far gone could not revive them. This is not the first disappointment with M & S flowers. No refund that time either. Will never use again.”

Helpful Report

Posted 2 years ago

“I have ordered flowers for a special birthday today now at 18.30 !! have been informed they won't arrive till tomorrow . Totally disgusted will never order from M&S again”

Helpful Report

Posted 2 years ago

“Don't orgmder M&S flowers for de, shocking flowers for my daughters birthday arrived in terrible condition, very disappointed”

Helpful Report

Posted 2 years ago

“Tried all evening to get a next day delivery .....but couldnt get any delivery apart from the 4 days over mothers day. I wasnt buying mothers day flowers....but bereavement. Ive used another company now. Tubbish system M and S”

Helpful Report

Posted 2 years ago

“No card was sent with my flowers! After a long and agonisingly stupid phone call with an operative who could barely speak English I was told "A note would be put on my account so it wouldn't happen again". Not good enough. Why would I want to use the service again after this ludicrously useless customer service? 😡”

Helpful Report

Posted 2 years ago

“Go elsewhere - unreliable in terms of delivery and shameful customer service when attempting to clarify where the flowers are. So disappointing. No apology or explanation. Told I could have a refund then refunded someone else’s card. Took so long to get answers on live chat I was unable to order flowers for next day delivery for a birthday. Go to other online retailers for flowers.”

Helpful Report

Posted 2 years ago

“Go elsewhere... Awful flowers”

Helpful Report

Posted 2 years ago

“Just received what should have been a lovely surprise bouquet from my Son. Not sure how much he was ripped off for these but they wouldn't have even made it into the 'reduced' bucket at Tesco. What an absolute disgrace they are when money is tight for everyone!!!! I'm sure Michael Marks and Thomas Spencer would be horrified to have seen these associated with their brand!!!!”

Marks & Spencer 1 star review on 18th March 2022

Helpful Report

Posted 2 years ago

“I ordered the Spring Narcissi Posy for my sisters birthday today. The photo showed beautiful spring flowers and what arrived looked like a bunch of leaves with 2 sad looking tulips. What a waste of money I'll never order for this online site ever again”

Marks & Spencer 1 star review on 12th March 2022

Helpful Report

Posted 2 years ago

“I ordered flowers for a birthday present, selected the delivery date. They had not arrived so I contacted M&S to be asked: Is it okay to deliver them in a week? The reason given was keeping staff safe due to COVID - which wasn't a problem when ordered the day before (I called to make sure that everything was okay). Order cancelled. PLAIN POOR SERVICE AND EXCUSES!”

Helpful Report

Posted 2 years ago

“I ordered these for my sons wedding day and they were wilted with no water and much smaller than the pictures. Disappointed!!!”

Helpful Report

Posted 2 years ago

“I received a bouquet as a gift from friends, many of the flowers arrived wilted or dead. It seems madness to send them out without a small pouch of water. Really disappointing!”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews