Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star because they arrived! Received today a delivery of flowers to replace flowers received last week - same bouquet same state, wilting and flowers falling off stems. They were sent by my nieces and nephew following the death of my husband. M&S you should be ashamed these flowers are sent out under your name, where is your product inspection/control?”

Helpful Report

Posted 1 year ago

“Ordered bouquet. For my brother and his wife 65th wedding anniversary on Tuesday 5th September, they never arrived. DHL informed me that my order is delayed and could be another 2-3 days, does this mean my flowers are in a hot van during this heat wave. Very disappointed and upset. There is no one I can inform.”

Helpful Report

Posted 1 year ago

“My daughter sent me a trough container of white miniature roses for my birthday. So disappointed.. the leaves were pale and wilted, the stems broken and within a few days both little plants were dead. It was particularly worrying as I sent the same gift to a friend for her birthday. Now I am wondering what condition they were in! I have spoken to customer service to register my complaint and await an outcome. Just not the quality we expect from M and S! Totally unacceptable.”

Helpful Report

Posted 1 year ago

“Received flowers for my birthday even with changing water recutting stems keeping out of direct sunlight these have only lasted 4 days .very disappointed as another bouquet I received from tesco are still looking like new 😕”

Helpful Report

Posted 1 year ago

“Received flowers which were obviously very expensive. Apart from several exotic blooms the rest was pieces of dried bushes . Very ugly and dehydrated . Shocking . I'm so sorry my family paid a lot of money for them snd they were ripped off 50% flowers and 50% dried stems of shrubs .”

Helpful Report

Posted 1 year ago

“Received some flowers from friends. Terrible. They looked awful when they arrived so I took the leaves off and cut the stems. But unfortunately most flowers only lasted 2 days.”

Helpful Report

Posted 1 year ago

“Ordered flowers and chocolates for a friend recovering from surgery.Flowers arrived a day late and still no chocolates yet after waiting a week. I am disgusted.Tried to speak to M&S but nobody to take a call.”

Helpful Report

Posted 1 year ago

“My lovely friend sent me M&S flowers for my birthday. The flowers that M&S delivered were awful, wilted with petals falling off. M&S agreed to replace them and sent me a similarly poor bunch of roses which will be "dead" in a day. This is rather embarrassing for me as I have been sending out M&S flowers for years and can only wonder how poor those gifts have been. And to add to this, the DPD driver yet again dropped the delivery at my door, rang the bell and drove off without checking that I was at home to receive the parcel.”

Helpful Report

Posted 1 year ago

“Marks+Spencers your reviews are amazing and at the same time very worrying for your Long term customers if that's how you allow your staff and section Managers to behave good luck i think you are going to need it well Done the Manager of that Flagship store”

Helpful Report

Posted 1 year ago

“Ordered a bouquet from M & S as an anniversary present for our friends. Ordered on Monday for delivery on Wednesday. At first I was disappointed to learn that the delivery time was given as between 17:07 and 18:07, but then later advised DPD were running late. As a result the bouquet was not delivered on Wednesday and it said a card had been left, which has not been confirmed by our friends. However, the next day, the tracking info said that the delivery was attempted at 15:30, which is completely incorrect. The bouquet finally arrive a day late with the roses in tired but reasonable condition. We won’t use M&S again to buy flowers and I suggest they need to improve the delivery service dramatically.”

Helpful Report

Posted 1 year ago

“Sent Sunflowers to a friend for a special occasion ....they arrived a day late looking tired and wilted and 3 days later looked dead....I did receive a refund but that's not the point... my friend was embarrassed to tell me I need to get a refund and I was embarrassed to hear this as I wanted her to receive some lovely fresh Sunflowers.very disappointing from a retailer company like M@S.”

Helpful Report

Posted 1 year ago

“After the death of a much loved family member a friend sent me a large bunch of roses from M & S . They arrived looking very tired and some leaves had rust spots on them. The card with the message on had a spelling error which the sender would not misspell. I contacted customer serves who apologised and immediately offered a replacement. I told them about the message in the card and what it should have read. 2 days later the replacement roses arrived. They did look better but not nice and fresh. The card still had the spelling error which was a disgrace ! Honestly the flowers from Aldi are far nicer and fresher and considerably M & S roses were £35 a bunch ( which was what the sender had bought ) They would have been so disappointed as was I.”

Helpful Report

Posted 1 year ago

“Ordered flowers for my mum to mark the anniversary of my fathers passing. She waited in for the allotted slot they didn’t show. Said the dpd driver did show up outside threw packages about all over his van then drove off. Still no sign of them. Second time they have let me down with an order won’t be using again”

Helpful Report

Posted 1 year ago

“My issue is with M&S online delivery service. The item, 'delivered' here to our East Lincolnshire address at midday on Monday 26 June, by notoriously poor EVRI (Hermes), was thrown over a 2.2 metre high gate and landed in a muddy puddle. As this cheap and nasty courier service is the best that M&S can provide, we will never use M&S again.”

Helpful Report

Posted 1 year ago

“Would have given these dead flowers a 0 if it was possible. These were a thankyou gift to my daughter, the person who bought them does not know about this review. I am a recently retired florist of many years so I know a bit about flowers! I am so angry, these flowers are 2 days old, If they were in my shop I would have binned them - not sold them. Would like to send photos of them but this site will not let me!!!”

Helpful Report

Posted 1 year ago

“Terribly slow payment/delivery on website for flowers. I have given up and gone elsewhere. Shame on you M&S.”

Helpful Report

Posted 1 year ago

“The quality of your online delivery service for flowers is absolutely appalling. They turn up half dead. If you can’t deliver them in water, like professional florists do, I suggest you remove this service I am one of many I see and this isn’t the first time I personally never order through you for this reason but I have told family and friends to never order through m&s too”

Helpful Report

Posted 1 year ago

“i would agree with the Torquay M+S reviews if the management and staff can speak and treat a customer in the way they did and for General manager Thomas to tell all of her staff not to engage in any form of conversation with this customer or even say good morning to the customer with the hope they would get the hint and go elsewhere is disgusting it sounds like school play ground bullying and there is always a leader which sounds like Nicola section manager and i agree lets hope there is someone looking down on horrible people like that because its very clear no one else will this is what happens when you complain about a member of Mrs Thomas management team so been warned keep quite and say nothing or you the customer will pay the price as Thomas says its a private shop she doesn't need to give you a reason why its not just bullying its M+S the best ever”

Helpful Report

Posted 1 year ago

“after reading the reviews on Torquay how shocking there Reviews are and to think the so called general manager Claire Thomas can ban a customer for rewarding her staff that showed they care about the customer and value them if Marks and Spencers policy is staff are not allowed to accept anything from the customer then why do they take it clearly Claire Thomas has lost all control of her staff if she couldn't stop her staff from taking these rewards yet she could sit back and allow two members of her staff ring 101 and tell a pack of LIES to the police which i believe she new was a Lie as the old saying says what goes around comes around its one food hall i will be keeping well away from”

Helpful Report

Posted 1 year ago

“I was absolutely delighted when I received some very enexpected flowers from a friend. However this was short lived the flowers arrived looking worse for ware but thought after a night in water would be ok but alas no looked half dead the next morning. Contacted customer services which to be honest the person I spk too couldn't be bothered to even listen to my compaint. Advised of another delivery the next day. They did turn up looking better than the day before but we're not great Vue considering how much my friend would of paid. Would not advise anyone to order from m n s. If I could have given a zero I would of.”

Helpful Report

Posted 1 year ago

Marks & Spencer is rated 2.1 based on 1,218 reviews