Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

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“My birthday flowers delivered with repacked by yodel label on. The water had leaked everywhere gift bag and label soaked, phoned and complained. A replacement arrived the next day in the same condition. No water left in the box and bag and card soaked. The flowers are lovely but delivery terrible. Very disappointing”

Helpful Report

Posted 4 years ago

“I was sent some peonies by my work colleagues due to my mother passing away. Unfortunately the flowers arrived very dry and still in bud. I worried them that they may not flower. Luckily they did but they had clearly been damaged by a lack of water. They did flower but the power petals were brown and they only lasted 4 days. They were very wilted and disappointing.”

Marks & Spencer 3 star review on 10th July 2020

Helpful Report

Posted 4 years ago

“I sent the sweet collection roses to my friend on her 70th Birthday with a bottle of Prosecco. Arrived on time and she absolutely loved them. Thank you.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS SERVICE! Absolute waste of time. Did not deliver on requested date, contacted customer service (eventually) who said it would be delivered. No communication until I contacted them. Now order has been cancelled without communicating.”

Helpful Report

Posted 4 years ago

“I have been trying to cancel my subscription order after being disappointed for my last two deliveries but have been unable to do this after waiting on the phone for 15 minutes only to be told oh no you can't cancel by phone”

Helpful Report

Posted 4 years ago

“Sent Flowers ...Lilies ..To Our Sister in Law For My Brothers Anniversary . ..Well I've Never Seen A Poor Bunch Of Lilies For £30 ... Bought And Sent Flowers From Marks for Years .And They Have Been Lovely. AND lasted ... for Weeks ... ..THESE were Delivered On 23rd June And In The Bin By 30th June .2020 ..p THINK Best To Change Suppliers . Come On Marks And Spencer .Get A Grip On Quality And Presentation and Customers Rely On Yous For Quality .. .As At Minute A Big Let Down ...”

Marks & Spencer 1 star review on 30th June 2020

Helpful Report

Posted 4 years ago

“Flower subscription service needs overhauling. Nowhere on your account can you check if the delivery is expected on the correct day. First month they were fine and fairly good flowers. Second time they came a week late and were poor quality. Subscription now cancelled. For £5 more Freddie’s Flowers are brilliant. A friend sent me a box and they lasted 2 weeks. My first one from M&S lasted less than a week.”

Helpful Report

Posted 4 years ago

“Just received my bouquet really couldn’t believe the state of the flowers heads of the roses rest of the flowers were all limp I’ve thrown better flowers in the bin will never order from m&s again”

Helpful Report

Posted 4 years ago

“Letterbox flowers, birthday present from godson. Contained a note 'We aren't dead flowers, just thirsty'. Placed in water as soon as received, the small daisy sprays already had curled dried petals which did not recover. Irises never opened, yellow flowers opened after 5 days. We never tell the sender because https://www.reviews.io/exit/18069it spoils their lovely gesture.”

Helpful Report

Posted 4 years ago

“Delivered on time and I haven’t seen the flowers but have assumed them to be as expected. Unfortunately these were sympathy flowers sent to a close family member after the passing of a loved one. If you are in the same scenario I do not recommend M&S. The flowers unexpectedly came boxed. No where is this clearly stated in the product description or ordering process. I assumed M&S would deliver the flowers in a similar manner to a florist. I am disappointed and distressed that this has happened and don’t recommend M&S to others wanting to sending sympathy flowers. I can only assume all of their flower deliveries come boxed, please keep this in mind when sending flowers. A local florist would charge a similar total order amount for hand delivery. On this occasion the local florist had a shortage of flowers due to COVID and M&S was the only option. Overall a bad experience and a will not be purchasing this service again.”

Helpful Report

Posted 4 years ago

“Do not order from this company. Hamper arrived damaged. Very upsetting for friend who received this. No message attached. Poor service.”

Helpful Report

Posted 4 years ago

“On Saturday 13th June, I ordered flowers to be delivered to my friend in Scotland on Thursday 18th June. I specifically chose this date as I knew she had a hospital appointment then. When I tracked the delivery, it abruptly came to a halt at around 4am yesterday morning (the 18th), then I had a text message at 1836 saying the order had "been delivered to a safe place". This was a lie as, in fact, the flowers were dumped on the doorstep this morning. Worse still, you didn't include the card so she had no idea who they were from. What idiots you are - can't even get that part right either. The words on the card were just as important as the flowers themselves & you've spoiled it. Stupid people. Will never trust you again with such an important order. Feel totally let down. Totally unacceptable.”

Helpful Report

Posted 4 years ago

“My husband got me a flower subscription, really disappointed in them, very poor value compared to what you can get for £20 in store, will be asking him to cancel them. The ones for this month are particularly poor, one of what are probably the feature flowers is badly damaged and the rest are the same or similar to previous months, minus the lilies.”

Helpful Report

Posted 4 years ago

“I signed up for their flower subscription but cancelled after two deliveries as I didn’t feel they were worth the price. The flowers themselves were very pretty and the packaging was good but not good value for money.”

Helpful Report

Posted 4 years ago

“have subscription very disappointing, but how do you stop it, is it difficult to keep it going? I have spend days trying to stop this subscription. Your finder does not recognise the name of subscription flowers, no help list mentions it. No one answers the phone which I believe we pay for,, trying to find email difficult, no one on live chat help answers. So in desperation this is what I am doing. The reason for cancelling, flowers not worth it.”

Helpful Report

Posted 4 years ago

“my son has been paying for the subscription for me to cheer me up during lock down.Very disappointed with the flowers not worth the 20 pound a month paid.this week got sunflower with stocks again only received them yesterday already look half dead.”

Helpful Report

Posted 4 years ago

“Excellent products and service”

Helpful Report

Posted 4 years ago

“The money was taken from my account but no flowers were delivered. Tried to call them 5 times and each time waited for more than 20 minutes and at the end, the line went dead and no one responded. Awful service and don't be fooled to pay M&S Flower Subscription.”

Helpful Report

Posted 4 years ago

“I ordered flowers as a surprise for my Aunt who has been unwell. The flowers arrived with the wrong message card so she had no idea who they were from. She had to contact M&S to find out who had sent them which completely spoilt the surprise. I must say I'm very dissapointed.”

Helpful Report

Posted 4 years ago

“Order the Coral Meadow Bouquet, they arrived looking poorly, despite putting them in a cool room nothing revived them and within two days they were completely dead. A very poor service, unable to get through to customer services, no answer to emails either. An appalling service all round.”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews