Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would just like to say I was lucky enough to get two bouquets The first. was cream roses iris plus others and another bouquet, both bought in the store. Both were stunning lm Pleased to say !!! As at Christmas l had a wreath (by post )with orchids and sadly the orchids were broken so as you can imagin l was disappointing My latest experience was 5 star”

Helpful Report

Posted 3 years ago

“I would give a ZERO score if I could My son sent me flowers on Tuesday morning which arrived Wednesday lunchtime. They were wrapped in plastic and had no water. So needless to say after a 24 hour journey on a hot day they were dead!!!! My son complained and they sent me another bunch yesterday. Do I need to say more again flower packed in plastic and no water after a 24 hour delivery yes these were also dead. He’d sent me these flowers to thank me for a lovely weekend together after not being able to see one another for 15 months due to Covid. He feels terrible as he thought M&S would give a good service unfortunately they failed 100%”

Helpful Report

Posted 3 years ago

“Flowers were very nice. Disappointingly the experience was ruined when they failed to pay a small amount of cashback saying the order had been cancelled... so the flowers delivered and money leaving my account must have been a figment of my imagination! Are they dishonest or incompetent?”

Helpful Report

Posted 3 years ago

“Received an awful bouquet. Some flower heads missing yet stalks were packed in the box. Some other flowers were missing and colours were drab. Never had a good experience with online flowers so I would never consider buying them for anyone. It's embarrassing having to tell the person who bought them how awful they were. I did give feedback to M&S but no response from them.”

Helpful Report

Posted 3 years ago

“My review has not been printed and it is no more critical than any others so I’ll write it again! Ordered sunflowers to be delivered on a specific date. Had a message the day after due delivery date to say there was a problem. I contacted Customer Services who offered no explanation! The next available delivery date was 4 days later- I accepted it. The day after the second due delivery date I had another message to call Customer Services as “the flowers had been damaged in transit”. The next available date was 10 days over my first nominated delivery date! If only I’d read all the negative reviews beforehand- just not the service one associates with M and S.”

Helpful Report

Posted 3 years ago

“Very disappointed mis selling ! there was no card ! Not at all like picture ! Not impressed with arrangement petals missing all open, arrived late in day. Over priced for what they were . I would not recommend”

Helpful Report

Posted 3 years ago

“Received Bright Summer Bouquet in a box. Flowers in a dreadful condition. No card so I don't know who ordered them. Have submitted a complaint but haven't received an acknowledgement email. Very poor.”

Marks & Spencer 1 star review on 17th May 2021

Helpful Report

Posted 3 years ago

“Had flowers delivered as a gift for our wedding anniversary. Four of the five roses were in full bloom petals started dropping next day. Leaves on most of the other flowers were withered. They weren't in water and according to tracking my sister said they started the journey at 6am, we received them 10 hours later. Not what I would expect from M&S.”

Helpful Report

Posted 3 years ago

“Had flowers delivered for my daughters 50 birthday disappoint didnt look like photo Rose's were brown arround edges could have bought better for half the price not happuSheila Sherwin”

Helpful Report

Posted 3 years ago

“My daughter bought me a six month Marks and Spencer flower subscription and every single bouquet has been the most aesthetically poor and disappointing in every way, colourless and boring. It’s as though all the leftover flowers/dregs no one would personally choose are being sent out to unsuspecting customers. Any professional florist who has pride in their art would not produce anything like this. Last month’s was a bunch of tulips which I took back to my local store, the manager apologised and I chose a beautiful replacement for £15! £5 less than the cost of £20 per month subscription. It’s a scandal. Shame on you Marks and Spencer. If anyone is considering purchasing a flower subscription as a gift or for themselves and want value for money I urge you PLEASE do not subscribe to this as you will be extremely disappointed.”

Helpful Report

Posted 3 years ago

“My mum received two different flower arrangements for her 80th birthday. One from my brother which I ordered and one from her sister who lives in a different part of the country. Both were disappointing as some of the flowers were dead or wilting. I got a full refund for my order and £5 E-voucher as an apology. As I did not have the reference number for my aunt's purchase I took the arrangement to my local high street store. The manager was very apologetic and gave a credit note for the value of the bouquet and gave me a choice of any bunch of flowers in the store. Whilst the customer service was excellent in my experience the poor quality is not a standard you expect and my family and I will not be purchasing any future flower orders. I went to a local florist and bought a beautiful fresh arrangement for my mum and the florist commented that she is increasingly hearing of complaints about the flower deliveries from M & S from her customers.”

Helpful Report

Posted 3 years ago

“Ordered 2 peony bouquets both were damaged phoned to complain was put through to customer services spoke to some man who then put me on hold And transferred to another man who was extremely rude and told me to e mail him a picture of damaged flowers while he waited on the line what kind of customer service is this I was on the phone for nearly 30 minutes to be given this response never again will I order flowers from m and S again”

Helpful Report

Posted 3 years ago

“Received birthday greetings from California with a wonderful bouquet of Peonies in excellent condition and even on Day 8 enjoying the magnificent blooms. Strong recommendation”

Helpful Report

Posted 3 years ago

“99th Birthday flowers un delivered despite giving directions via mobile. !!!!!”

Helpful Report

Posted 3 years ago

“Ordered Hydrangea plant especially because of next day delivery. It was delayed for three days and the plant was wilting. Delayed and dried flower i was embarrassed even though it wasn’t my fault. Also flower was advertised as £30 when i bought it then the next day it was down to £25. RIDICULOUS!!!”

Helpful Report

Posted 3 years ago

“My daughter sent me a lovely box of roses and freesias. Unfortunately the Rose's were nearly dead. I'm impressed with the service when I rang customer service. They apologized and are sending me another box. The assistant was very helpful. THANKYOU M&S.”

Helpful Report

Posted 3 years ago

“Not sunflowers supposed to be a sunflower gift bag.”

Helpful Report

Posted 3 years ago

“Terrible service, would not recommend to anyone if you want some flowers to arrive on time. Got these as a gift and booked them a week in advance on a nominated day only for them to not be delivered on that day. Tried to get into contact with them twice through the online chat service only for it to crash half way through and nothing get resolved. The help desk is hard to use and crashes easily, just a shame for such a big brand to have such poor services. Use bloom & wild instead.”

Helpful Report

Posted 3 years ago

“I was sent M&S flowers. Although the display was beautiful, it arrived damaged having been delivered by Yodel. Despite the box clearly being marked, flowers, handle with care, the package was badly damaged, the floral display upset in the box, it's water lost thus damaging the floral gift box And exterior box, and the flowers tipped up damaging some of the blooms. When you phoned customer services, was offered a refund to the sender which I declined, not wishing to disappoint or upset her, or a replacement. The actual bouquet which I had been sent was no longer available, so I felt my only option was to lodge a complaint but with no constructive resolution. I expressed my view that the quality and high standard expected by M&S was being tarnished by their use of Yodel for delivery. I was told it was an on going problem with many complaints going back years. One begs the question, why are they still using Yodel. On the strength of this experience, I would not send flowers from M&S. Very disappointing both, the damaged display and the lack of sufficient resolution. Very poor.”

Marks & Spencer 3 star review on 28th April 2021

Helpful Report

Posted 3 years ago

“We have recently ordered two separate deliveries of the same item, on the same date of the 22nd of April one for my Wife's Auntie Jean Birthday who is in care in Melton Mowbray, and one for our Daughters Birthday in Lea in Preston who we visited on Saturday the 24th of April o/no 301-0031969-6712890 to say we were very dissatisfied and even ashamed of the condition and content of the flowers next to other gifts received, we will not be purchasing flowers from Marks and Spencer's again. That shows just how much we are dissatisfied. I and J Nelson”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews