Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mother’s Day flowers were ordered to be delivered for my Mother in law. The demo was perfect but the flowers were in such poor condition. Crispy and burnt, broken and droopy.”

Marks & Spencer 1 star review on 11th March 2024

Helpful Report

Posted 10 months ago

“Flowers broken...not what was expected”

Marks & Spencer 1 star review on 10th March 2024

Helpful Report

Posted 10 months ago

“Flowers ordered in plenty time for delivery today. Arrived at 7.30pm tonight, after 2 days in transit, in a poorly state. M&S asked if I wanted a replacement. Chose the refund as not wanting another depressing delivery”

Helpful Report

Posted 10 months ago

“Flowers arrived in an awful condition, and although speaking to M&S Customer Services, have not had a satisfactory solution. Certainly wont be recommending M&S flowers to anyone”

Helpful Report

Posted 10 months ago

“The worst. How on earth is this a good service. Too much time spent . an utter failure, what are you doing ????”

Helpful Report

Posted 11 months ago

“i would like to say a massive thank's to Kevin the member of staff who recommended the Leg of Lamb and the Aberdeen beef joints he said there that good people will steal them from the freezer have to say there not that good”

Helpful Report

Posted 11 months ago

“Sent my best friend a bouquet of 29 roses for her birthday she said they was beautiful and was really pleased they delivered them on her birthday”

Helpful Report

Posted 11 months ago

“I ordered the Valentine's Dozen Red Rose Bouquet to be delivered to my wife on Valentine's Day. The parcel was delivered by DPD as promised but the roses were battered, dried out and heads were snapped off. I was given a full refund but the customer services guy didn't seem to be bothered that we were so disappointed”

Marks & Spencer 1 star review on 14th February 2024

Helpful Report

Posted 11 months ago

“Very disappointed with M&S Indian favourites box (menu to share) We followed the timmings for cooking and the end result came as a surprise of congieled sauces that did not even emulate the photo's on the box .At over £12.00 I feel the same product at under four pounds less is far nicer from Morrisons. This is inclusive of larger portions ,far higher flavours and larger plus lighter textured onion bhajis. Sadly M and S you really let us time this time .”

Helpful Report

Posted 11 months ago

“Shocking state of roses. Brown and flat. 3rd time now had terrible delivery either sent or received. Never use then again.”

Helpful Report

Posted 11 months ago

“Flowers all wilting mostly greenery, very poor”

Helpful Report

Posted 11 months ago

“My friend bought me a Luxury Christmas Flowering Basket, which must have cost a great deal of money, but only a day or two later all the plants in that basket, especially the roses, apart from the peace lily, were dying or dead. They seem to have been planted on the day of sale and therefore were not settled - why do this?! A huge disappointment!”

Helpful Report

Posted 1 year ago

“I bought a amaryllis plant for a Christmas present and we have had no flowers on it only leaves so it was a let down I bought it about 2week before Christmas”

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Posted 1 year ago

“The flowers which arrived today were very poor and half dead. As a special birthday gift I’m sure the senders would be extremely upset to know this, especially knowing the prices charged. Very disappointed but would not like them to know as it would be very upsetting after they went to all the trouble of organising the delivery etc.”

Helpful Report

Posted 1 year ago

“Bought a rose bouquet 22 dec for my daughter went to see her 24 dec all the roses had petals falling off these flowers are the worst I have ever bought waste of £20 really disappointed”

Helpful Report

Posted 1 year ago

“My friend ordered a delivery of flowers as a surprise for myself. On opening the box two of the five stems were positively dead (Amayllis flowers). I had to tell her as they were obviously quite expensive. She immediately rang customer service and spoke with a lovely lady who arranged for new but different flowers to be delivered on Xmas eve. Also, champagne, a lovely candle and some Percy pig sweets. They are stunning!! I am also being sent more flowers on the 27th apparently which is an exceptional recovery service!! Well done and thank you so much M&S, you have made myself and my friend very happy!!”

Helpful Report

Posted 1 year ago

“No stars.awful service.”

Helpful Report

Posted 1 year ago

“Christmas flowers arrived today 23rd Dec. Am really disappointed and sorry that my brother paid for what is in fact really poor quality. Out of five roses one was already beyond help and the other four won't last a day. As well as that two stems of thistles which are also on their last legs, two carnations and some other weird shrub and two strange miniature pine cones on sticks. I'm certain this is not what was expected when purchase”

Helpful Report

Posted 1 year ago

“Shameful customer service, both items not fit for purposeMagic jeans Cody me £45, when collected legs of jeans covered in dust looked like they’d been dragged along the floorJumper flawed in 3 places No staff to help on shop floor, only 3 cashiers who were mega busy, was forced to refund & re-order. Will be taking my custom elsewhere. Worst customer service elsewhere. Clearly No checking on ordered goods. Total disregard of Customer. After spending &75 on jeans & jumper. Worst customer service ever at Brentwood M & S”

Helpful Report

Posted 1 year ago

“What shocking reviews I would never in a million years thought that head office would allow one of the general managers to ban shoppers for rewarding there staff what a way to destroy the company’s once fantastic reputation very sad indeed like her behaviour well done Thomas”

Helpful Report

Posted 1 year ago

Marks & Spencer is rated 2.1 based on 1,183 reviews