Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,217 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A friend sent me flowers from M and S - half were dead and drooping - I couldn’t tell that to my friend of course as it would have ruined her kindness to have to complain etc”

Helpful Report

Posted 6 months ago

“I received a Beautiful Fresh bunch of Tri Coloured Roses today from my Daughter . Lovely and fresh and all packaging recyclable .”

Helpful Report

Posted 6 months ago

“Recieved as a birthday present, a rose bowl of supposedly live minature roses. On opening the transportation box to find the roses had fallen out of the bowl, and on further inspection the roses were completly devoid of any form of moisture and out of a full bowl of roses only two had survived. Really disapointed with M and S. Would not recommend people to waste their money.”

Helpful Report

Posted 6 months ago

“Do not order flowers from M&S online! The rose and freesia bouquet did not contain any freesias and the 4 roses included were dead, as were the other flowers. Delivery was supposed to be next day but they were delivered a day late by DPD. Photos were forwarded to 'customer services' who immediately agreed that they would issue an ecard voucher, whilst I really wanted a fresh replacement. This could not be done without informing my daughter and her partner. I wanted to avoid this as they were sent to commemorate the anniversary of her father's death. The customer service person did apologise but as if reading from a script. I asked her to 'escalate my complaint as i do not want anyone else to be disappointed. It seems to me that this is an everyday occurrence which management are not bothered to address.”

Helpful Report

Posted 6 months ago

“These flowers didn’t even merit one star but couldn’t otherwise leave a review Whatever happened to M&S standards ? A gift box ordered to say thank you to a friend turned up after 10 days with brown dying roses. Some gift ! We complained & got a refund but that’s not what we wanted. We had wanted a quality thank you gift . We have actually also received dying flowers ourselves from M&S as a gift from family. If other companies can do it why can’t M&S. Shame. Will not order gifts from them again”

Helpful Report

Posted 7 months ago

“Delivered to billing address not delivery address. No responsibility for this as it was deemed customer error. I know I put both addresses in carefully. Will not order from them again.”

Helpful Report

Posted 7 months ago

“I have just received some flowers for my birthday which was yesterday at 8 pm tonight and they are dead straight in the bin what a waste of money please everyone avoid getting these flowers delivered and the driver left the gate open if we had not checked it our dogs could have been run over on a busy road”

Helpful Report

Posted 7 months ago

“I received online flowers as a present. The delivery box was so sturdy it was almost impossible to open. Then the flowers were far too well secured by string and I ended up cutting through the flower feed sachet as I tried to cut through the string. After all that the flowers only lasted a few days. Very disappointing. M & S please look how Bloom & Wild do there packaging....their boxes are very easy to open and fold down for recycling and the flowers are wrapped in paper ...no tight string in sight. It took all the pleasure away from receiving a gift.”

Helpful Report

Posted 7 months ago

“Had flowers delivered for my birthday they were awful brown and petals falling off as I opened the box In all fairness the store replaced them the following day only to find they were no better very disappointed better off going into the store and choose your own and less expensive.”

Helpful Report

Posted 8 months ago

“Ordered a large bouquet of flowers through M & S website. All OK initially but roses began to shrivel rapidly after four days. The sub contractor has a spurious three day complaining cut off window (as it's a well-known fact, apparently, that a bunch of poor quality flowers will die in three days not four). Haute Florist/Prestige Gifting will only offer a "goodwill gesture" of a £10 voucher, pointless as I will never use them again. Please do not waste your time and money by using M & S flowers, there are many better alternatives out there.”

Marks & Spencer 1 star review on 4th August 2024

Helpful Report

Posted 8 months ago

“Really poor quality flowers. Dead within days. Tweeted m and s and just said they’d report back to team. Told my friend not to buy them anymore from there for me. She always does as a gift for looking after her pets. Aldi sell far superior flowers.”

Helpful Report

Posted 9 months ago

“Dont order flowers from here They dont deliver them until tea time when you have ordered them for a Birthday A week before . When you ring them up to complain they are not interested and say the will put the complaint in to a in box to improve their service.M&S should be ashamed of treating customers like this”

Helpful Report

Posted 9 months ago

“A bouquet delivered to me today were the worst flowers I have ever received and were a gift for the passing of my mother. The roses were brown and shrivelled, heads were sagging and greenery well past its sell by date. How you have the gall to send flowers out in that state is s disgrace.”

Marks & Spencer 1 star review on 16th July 2024

Helpful Report

Posted 9 months ago

“Flowers delivered to our friend who is recovering from surgery were almost dead,with flower heads missing……and no message card!……so disappointing……won’t be using Marks and Spencers again.”

Helpful Report

Posted 9 months ago

“Rose and Freesia bouquet arrived mostly dead with many of the flower heads dropping off when removed from the box. An absolutely disgraceful product, with M and S customer service making a bad situation even worse by being unwilling to replace it.”

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Posted 9 months ago

“Sorry started to decline on the 2nd day 😕”

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Posted 9 months ago

“Thank you. Have both given and received flowers. Always so fresh and so beautiful. As true as you can be of photo supplied.”

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Posted 9 months ago

“I think someone's just sent me a death threat, as I've had a box of dead flowers delivered today. No one answered the door but as if by magic the delivery man let himself in to deliver my death threat. After 20 years service I expected fresh flowers at least. Not some that have just been stolen from someone's grave. My weeds in my garden are by far superior.”

Marks & Spencer 1 star review on 16th June 2024

Helpful Report

Posted 10 months ago

“Ordered flowers to be delivered on certain date. They were not delivered. After specifically saying do not deliver the next day ….. they did deliver the next day. Probably spent over an hour finding out what happened customer services were unhelpful they don’t care. Finally spoke to a manager the next day after being promised a call back( which did not happen). He offered to send fresh flowers arranged delivery the following week… refunded me gave me a voucher. I did not want a refund or voucher they let me down. The following week they were eventually delivered at 6.49 pm… just left on the doorstep on full view. I hope when the family return they are still there. I would not recommend ordering from M and S they are not the company they used to be their values are no longer about the customer.”

Helpful Report

Posted 10 months ago

“I ordered a bunch of flowers for my Mum who had been feeling unwell, unfortunately on arrival the flowers were half dead.”

Marks & Spencer 1 star review on 11th June 2024

Helpful Report

Posted 10 months ago

Marks & Spencer is rated 2.1 based on 1,217 reviews