Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived in poor condition. Box all wet, one stem not included in the container for water. Dead or wilted within 3 days. Customer services non existent in resolving the matter. Avoid. Go elsewhere.”

Helpful Report

Posted 4 years ago

“Received flowers from a relative for my birthday. 90% of the flowers are ready for the bin. Can’t believe someone thought they were ok to send.”

Helpful Report

Posted 4 years ago

“Not in the habit of writing reviews, but felt this one was warranted. Ordered flowers in a bag for my niece, as she had broken her wrist, and would be much easier to handle!!! Thought would give M&S a try, as they gave free delivery. Ha,Ha. From the selection and pathetic state of flowers I would have given £5 for flowers, and £20 for delivery!!!Back to Waitrose,, and pay delivery. Value for money, unlike M&S. Roses and several Gerberas went straight in bin, on arrival!!! Hope I was just unlucky, and this isn't usual quality!!! I often buy flowers in store, with no problem!!!”

Helpful Report

Posted 4 years ago

“Ordered Alstroemeria Abundance Bouquet for a lady undergoing serious hospital tests to hopefully cheer her up. Very disappointed, not at all the colours described on the website. Very droopy. Delivered in a flat box - was expecting something upright.”

Marks & Spencer 1 star review on 9th January 2021

Helpful Report

Posted 4 years ago

“aranged delivery of flowers to a care home at stafford on the 23rd dec arrived on time but dead through lack of water i will not be ordering any more dried flowers fom marks & spencer and i strongly suggest to anyone thinking about ordering for a special occasion to not risk disapointing a loved one. i will seek a refund”

Helpful Report

Posted 4 years ago

“Wished had read reviews before ordering flowers for my isolated mothers 87th birthday”

Helpful Report

Posted 4 years ago

“My flower order arrived a day after advised in a severely damaged box delivered by a very rude Yodel driver. Flowers not as the web site either. Not what I expected from M and S.”

Marks & Spencer 2 star review on 7th January 2021

Helpful Report

Posted 4 years ago

“I ordered 2 bouquets of 30 roses in each, Red, white and pink. One to be delivered in Hampshire and one in Norfolk for 31st Jan. Both arrived on the day and they were fresh and beautifully arranged so I was absolutely delighted with the feed back. Each bouquet cost only £20 which was amazing. Will use M & S again.”

Helpful Report

Posted 4 years ago

“Order ref 301, 0018155 2885415 Dear M & S Flowers were arranged for delivered to our friends, on the 2/01/2021. Our order gave M & S a long lead in time to ensure that the flowers would be delivered on the arranged date 2/01/21 as per order, we received a confirmation on the morning of the 2/01/21 that our order would be delivered on Saturday 2nd Jan 21, but was not delivered until fourth January 2012. Having received conformation for M & S that our order would be delivered on the 2nd January as planned we had asked our friends to remain in for the delivery, which added to their disappointment, and most certainly resulted on disappointment on our behalf. There may be some types of goods where two days extra in transit make little difference, but in my opinion, it is not the case with a flower arrangement. I have been disappointed with the level of service received from M & S and the fact that there was no correspondence from you to indicate any form of delay with our order. It may have been understandable if we had left it until the last minute to place our order, but the fact is our order was place well before Christmas yours”

Helpful Report

Posted 4 years ago

“I received 3 gifts of M &S flowers delivered by Hermes over the 2020 Christmas period. One bouquet lasted 2 days, petals dropped and roses drooped, in another bouquet stems of small roses died the next day the carnations and chrysanthemums lasted 3 days more, they both arrived in soggy boxes. The last one had dead stems after one day, the chrysanthemums are ok but the rest look poor. I do not want to tell the senders how disappointed I was so did not complain to M & S to ask for replacements. The senders wasted their money, M & S let us all down.”

Helpful Report

Posted 4 years ago

“Flowers delivered when my Mam passed away in July. Had another delivery today. Not impressed by quality! The flowers don’t look like they will last long, as the others didn’t!!”

Helpful Report

Posted 4 years ago

“I ordered flowers for my mum for the 23rd December 2020 from mark and spencer subscription did not come so I phoned them 5times to have the phone put down on me. NOT GOOD. I did get a man Kevin on the phone he did help I had to pick some flowers up to £40.00 which I picked some for £25.00 and he put some chocolate and wine. That was nice. So She got the first order of flowers on the 30th Dec 2020 a week later. They were poor flowers some of them where dead. The second order was delivered on time the 31st Dec 2020. And they where poor some of them were dead. I went in to mark and spencer shop they didn't want to no. 😩 So I have cancelled the subscription now. Very poor customer service and one member of staff in the carlisle shop was very poor 😩😩.”

Helpful Report

Posted 4 years ago

“Ordered 6mths subscription and still waiting delivery a week late!!! Called so many times and no one wishes to help in any way. My poor 90+ grandmother keeps waiting for her delivery and nothing comes with very little vision to see delivery drivers it makes it even worse. Can’t describe the disappointment that m and a s has caused. Been a loyal customer and even chose m and s as I thought go for a company you trust.......not any more, still waiting discussed let’s hope if the do arrive after taking money already that their amazing, don’t hold out much hope 😔”

Helpful Report

Posted 4 years ago

“Received two bouquets of flowers from M&s for my retirement and they wilted within a week. Received a bouquet of flowers from Tesco finest still looking healthy and have had them for over two weeks, and tesco flowers are half the price. I did contact M&S but they said their flowers only have a 5 day guarantee. Very disappointed with flowers and M&S feedback. I am now no longer one of their customers.”

Helpful Report

Posted 4 years ago

“A Christmas bouquet was ordered by my daughter for me. It was packed well and delivered on Christmas Eve. It was very poor. There was a great deal of foliage and only 5 almost dead carnations. Such a disappointment and embarrassment.”

Helpful Report

Posted 4 years ago

“I sent 4 Christmas bouquets to friends today (Christmas eve) 3 were fine but the 4th friend said how awful they were. Either dead or stems broken. No water around the stems. So disappointing as she had been isolating since March and I thought this bouquet would cheer her up. I must say I am very disappointed as M and S usually have high standards. Will not use at Christmas again.”

Helpful Report

Posted 4 years ago

“Christmas bouquet arrived with roses berries and guilded holly. Very disappointed the box said they were in water but they didn’t have any water and the roses we’re in poor condition one stem was broken. Had flowers delivered from you the previous day the red roses were beautiful they were in water that was also a Christmas bouquet.”

Helpful Report

Posted 4 years ago

“Just received a 'Christmas' bouquet from M&S from my daughter. Daren't tell her what it was like, she would be as disappointed as I am. Broken flowers, drooping flowers, petals falling off, stems stuck together to hold them up(!), not packed with water, to save 'precious resources' apparently. A sorry contrast with a really gorgeous Waitrose bouquet from my son.”

Helpful Report

Posted 4 years ago

“Embarrassed and disappointed; £45.00 Collection Blush Bouquet Christmas gift; recipient emailed picture on delivery today: could have cried; doubt it'll last through Christmas; possibly orchids may survive. Never again B E Taylor”

Helpful Report

Posted 4 years ago

“So disappointed with the Christmas bouquet from my son. They arrived dried up and broken. Almost ready to throw away. I could have cried. Not even a little sachet with them. I tried to put a cone head back on with a rubber band. Worse, I’d sent 2 of the same to relatives for Christmas. Never again. Utter waste of money.”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews