Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A friend sent the white plants in a basket arrangement £40 The rose orange in colour was in poor condition on arrival and did not survive. 3 years ago I received a similar basket arrangement and most of it is thriving now.Very disappointed”

Helpful Report

Posted 1 year ago

“Can't comment as yet on the state of the flowers as they never arrived. But I will NEVER EVER order from Marks again as you can't rely on them at all. My sisters 80th was today and the tracking information for Yodel say they're still at depot and it's now after 10pm. I phoned Marks after I'd placed the order a week ago to check they would arrive on her birthday and I was told they would. If I'd known they use Yodel for their deliveries I would have gone elsewhere. As it's freezing outside and Yodel's depots aren't heated I would imagine if, or when they arrive they will be in a dreadful state and I'm unable to ring my sister now to apologise as she'll be in bed. She will think that I haven't bothered to send her anything for her special birthday and she will ,I know be really upset. Marks used to be such a reliable firm to deal with so why are they no longer honouring their commitments? I've just read the other reviews which all paint a similar very sad picture of similar scenarios to the one above so I guess all I can say to future potential buyers is ' don't order flowers from Marks unless you don't care when or if they'll arrive or what state they'll be in if or when they do.”

Helpful Report

Posted 1 year ago

“Present for my elderly mother after surgery as she is stuck at home and feeling lonely and a not sad. Despite ordering in good time and choosing designated day for delivery M&S flowers did not deliver, did not bother contacting me to say on the so-called delivery day to say they had stock issue. Pathetic. Useless. Disappointed they let my mum down as she waited all day for her ‘surprise’. Needless to say I will NEVER buy off these cowboys again. Only recommendation I can give is to buy from elsewhere.”

Helpful Report

Posted 1 year ago

“75th birthday present for my wife, £40 bouquet, which was almost dead on arrival, some flowers must have been out of water for more than a week, others were all wilted, petals were brown, a couple of roses had even fallen off, an absolute disgrace, I received a refund and a £20 gift card, but I will never buy flowers from this store again. Shame on Marks and Spencer.”

Helpful Report

Posted 1 year ago

“I was compelled to write this review because I am truly impressed by the quality of the Montserra plant I received. More than what I expected. Larger and abundant with big and baby leaves. In such a good health too. Arrived as expected through delivery. Very happy with my purchase. Will buy again!”

Marks & Spencer 5 star review on 17th October 2023

Helpful Report

Posted 1 year ago

“Very very disappointing, no idea who sent it. Outside label marked Saturday- delivered Thursday, four working days late. Very substandard orchid, yellowing damaged leaves Not recommended”

Helpful Report

Posted 1 year ago

“i have to say i have read most reviews about this company but none as shocking and disturbing as the Torquays so called flagship store if you can Ban a loyal customer for rewarding your staff for going the extra mile to help a customer then there is something seriously wrong with this companies policy its clear MRS C. Thomas the general manager should of sacked the staff and managers that took this money but its clear it was easier for her to Ban the customer and i believe even the commercial manager Andrew Harris took £100 from this customer and then told the customer he was being Banned from there store for giving mangers money which was against there policy how Disgusting for head office to allow managers to perform in this manner if the managers and staff had said we would be sacked for taking this money i am sure the customer would have not even offered it to them or would of wanted to put them or himself in that position i wouldn't give them my custom after reading there reviews well done Nikki all yr doing i believe. To the customer keep yr money in yr pocket and learn from yr mistake”

Helpful Report

Posted 1 year ago

“Received flowers from my son and daughter in law on Monday by the time l picked off the dead and broken ones there was a pile as big as the bunch. It's now 3 days later and the only ones surviving are never going to come out Very disappointed would not recommend”

Helpful Report

Posted 1 year ago

“Ordered a Blush Rose Abundance and Swiss chocolate package for my elderly mothers birthday on 19 September. It didn't arrive. On the tracking note it said non delivery because of damage. Spoke to customer service and replacement order arranged and was delivered 20 September (2 days after her birthday). NO CHOCOLATES. Spoke to customer services again and apparently they can't send just chocolates so they will arrange a refund. My poor 89 year old mother didn't get flowers on her actual birthday and now isn't getting chocolates? Really disappointed.”

Helpful Report

Posted 1 year ago

“Late delivery of initial order. Flowers poor quality and pale coloured on arrival . Replacement order arrived late evening , having been out fir delivery from 10-am. Pale flowers , totally unlike vibrant Gladioli picture on website. Delivery driver harassed on delivery , so not nice .”

Helpful Report

Posted 1 year ago

“Absolute disgrace. Ordered flowers 2 days early which were guaranteed to be delivered on my mum's 89th birthday. Chased the order and was told there had been a mistake and they would be delivered the next day - two hours and three departments later, there was no resolution. They offered a bigger bouquet and a box of chocolates to be sent the next day but as I pointed out, it was absolutely a waste of time as it was her birthday today not tomorrow - don't waste two hours of your time like me chasing and trying to resolve their mess, go to Waitrose!”

Helpful Report

Posted 1 year ago

“One star because they arrived! Received today a delivery of flowers to replace flowers received last week - same bouquet same state, wilting and flowers falling off stems. They were sent by my nieces and nephew following the death of my husband. M&S you should be ashamed these flowers are sent out under your name, where is your product inspection/control?”

Helpful Report

Posted 1 year ago

“Ordered bouquet. For my brother and his wife 65th wedding anniversary on Tuesday 5th September, they never arrived. DHL informed me that my order is delayed and could be another 2-3 days, does this mean my flowers are in a hot van during this heat wave. Very disappointed and upset. There is no one I can inform.”

Helpful Report

Posted 1 year ago

“My daughter sent me a trough container of white miniature roses for my birthday. So disappointed.. the leaves were pale and wilted, the stems broken and within a few days both little plants were dead. It was particularly worrying as I sent the same gift to a friend for her birthday. Now I am wondering what condition they were in! I have spoken to customer service to register my complaint and await an outcome. Just not the quality we expect from M and S! Totally unacceptable.”

Helpful Report

Posted 1 year ago

“Really disappointed in the small bouquet delivered to my friend. It cost £40 and looked more like a £25 bouquet. Not using M&S again for flowers.”

Helpful Report

Posted 1 year ago

“Received flowers for my birthday even with changing water recutting stems keeping out of direct sunlight these have only lasted 4 days .very disappointed as another bouquet I received from tesco are still looking like new 😕”

Helpful Report

Posted 1 year ago

“Received flowers which were obviously very expensive. Apart from several exotic blooms the rest was pieces of dried bushes . Very ugly and dehydrated . Shocking . I'm so sorry my family paid a lot of money for them snd they were ripped off 50% flowers and 50% dried stems of shrubs .”

Helpful Report

Posted 1 year ago

“Received some flowers from friends. Terrible. They looked awful when they arrived so I took the leaves off and cut the stems. But unfortunately most flowers only lasted 2 days.”

Helpful Report

Posted 1 year ago

“Ordered flowers and chocolates for a friend recovering from surgery.Flowers arrived a day late and still no chocolates yet after waiting a week. I am disgusted.Tried to speak to M&S but nobody to take a call.”

Helpful Report

Posted 1 year ago

“My lovely friend sent me M&S flowers for my birthday. The flowers that M&S delivered were awful, wilted with petals falling off. M&S agreed to replace them and sent me a similarly poor bunch of roses which will be "dead" in a day. This is rather embarrassing for me as I have been sending out M&S flowers for years and can only wonder how poor those gifts have been. And to add to this, the DPD driver yet again dropped the delivery at my door, rang the bell and drove off without checking that I was at home to receive the parcel.”

Helpful Report

Posted 1 year ago

Marks & Spencer is rated 2.1 based on 1,183 reviews