Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,217 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very dear friend bought a small rose plant in a ceramic pot from Marks. It was a kind and thoughtful while we were shopping together. The small yellow buds looked so pretty when purchased on Friday but by Monday the buds were brown and falling off. Very disappointing .I have not said anything to my friend as she would be so upset. Not what is expected from Marks. In contrast a few months ago I had a bunch of white roses which bloomed beautifully and lasted a full 4 weeks.”

Helpful Report

Posted 11 months ago

“My daughter inlaw purchased flowers in store from bluewater on Friday by Sunday they looked awful . I done all the care on the label and they were wilted and didn't fully open . I have purchased flowers for a friend in store and the same outcome. Shocking quality don't waste your money.”

Helpful Report

Posted 11 months ago

“My son bought two bunches of flowers on two separate occasions from M&S in store. These were expensive flowers and they looked beautiful roses bouquet and tall pink lilies. The roses never came out and died almost immediately. The Lilly weren't up to much either... most of the buds didn't bloom. Very, very disappointing....you can forgive this happening once but twice is unacceptable. I would take them back to a store but as my son purchased them so I have no receipt.”

Helpful Report

Posted 1 year ago

“They sent me the wrong colour garden furniture. Forgivable, but the customer service experience so far is not. I'd hoped to sort everything out in a phone call but instead have entered a convoluted chain which hinges on the provision of photos to an expert furniture team who, I'm told, are the only ones qualified to confirm that the colour is wrong. I guess I should have stayed in education for longer. So far the team have been unfriendly, condescending and shown no grasp of the context; namely that I'm a customer who ordered a fairly expensive item and received the wrong thing.”

Helpful Report

Posted 1 year ago

“On the 27th March I bought three bunches of Roses for the Easter display at our local church. They looked amazing today 13th April they are still looking good for church services this weekend. I cannot believe how long they have latest. Eileen Barnes”

Helpful Report

Posted 1 year ago

“Had some daffodils delivered from a friend for my birthday put them straight in water, cut stems and were brown within 4 days of having them. Did online complaint with customer services who were the rudest people ever telling me it was my fault....I'm not sure how when I followed the instructions. Will never ever purchase flowers from m and s again and your customer service is shocking”

Marks & Spencer 1 star review on 3rd April 2024

Helpful Report

Posted 1 year ago

“I had a rose plant and chocolates delivered from a friend for my birthday.The rose buds would not open and the leaves were dying on the plant , Didn’t want to tell my friend in case it upset her.Really very disappointed at M&S for supplying inferior plants.”

Helpful Report

Posted 1 year ago

“This was an expensive bouquet of flowers for Easter. When they arrived I unpacked them immediately. Two of the roses heads were drooping a number of other flowers looked past their best. They had either been out of water too long or they just picked whatever was at hand regardless of the condition of the flowers you were going to send out. I can’t return them to the shop but I would have expected much better from Marks I could buy much cheaper flowers from else where that are better quality. I have made at least ten attempts to upload photos of the various flowers and it keeps telling me there is a problem. If you want to see the flowers you will have to provide another means of providing photos”

Helpful Report

Posted 1 year ago

“Flowers were not delivered despite notification that they had been delivered at 7.30pm - very late in the day and after the stated 7.00 deadline. All I was offered was a refund or next day delivery in 2 days! Will never use M & S again. Very disappointed.”

Helpful Report

Posted 1 year ago

“Terrible service never will I ever shop with you again I will stick with Next they know what they are doing . Waited for ages to get hold of cushions to match my bedding did next day delivery only one arrived and you said the other would be here next day with DPD as soon as they turned up I knew it was wrong as it was so small I opened it up to find it was a cover only and the wrong one so I phoned up customer service and the women couldn’t even take the order no told me sorry I can’t get in so I said would you like me to say it for the fourth time finally it clicked with her and she got in I’ve never experienced such bad service.”

Helpful Report

Posted 1 year ago

“Had a flower delivery for mothers day, nothing like the bouquet only lasted 10 days the flowers from Tescos are still going strong”

Marks & Spencer 1 star review on 20th March 2024

Helpful Report

Posted 1 year ago

“Worst bunch of Mothers Day flowers ever. Mostly greenery cut from trees .Very disappointing and a total waste of my son's money.”

Marks & Spencer 1 star review on 14th March 2024

Helpful Report

Posted 1 year ago

“I was disgusted with the wilting flowers that I received for Mother’s Day . It spoiled my Mother’s Day by having to wait in all day on the Sat, Supposedly time of delivery was AM, 2.15 came - no show. My son contacted them - no apology - given another time PM - no show again. Contacted them again - time given for Sunday afternoon delivery At last they arrived - no one rang the bell just left them on the doorstep. Opened the box - I wanted to cry. They were Wilting, limp, many were dead and nothing like to what my son ordered. I complained to the company, they were very apologetic, but couldn’t do nothing about it because I didn’t have the order number, my son had ordered them. Contacted him, he got in touch with the company and got full refund, wouldn’t trust them for a replacement as this was the second time it had happened. After wasting a whole weekend waiting in I received nothing. I am a very disappointed 80 year old lady. I will never ever order any more flowers from M&S again, their reputation has gone zero from myself.”

Marks & Spencer 1 star review on 11th March 2024

Helpful Report

Posted 1 year ago

“Mother’s Day flowers were ordered to be delivered for my Mother in law. The demo was perfect but the flowers were in such poor condition. Crispy and burnt, broken and droopy.”

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Posted 1 year ago

“Flowers broken...not what was expected”

Marks & Spencer 1 star review on 10th March 2024

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Posted 1 year ago

“Flowers ordered in plenty time for delivery today. Arrived at 7.30pm tonight, after 2 days in transit, in a poorly state. M&S asked if I wanted a replacement. Chose the refund as not wanting another depressing delivery”

Helpful Report

Posted 1 year ago

“Flowers arrived in an awful condition, and although speaking to M&S Customer Services, have not had a satisfactory solution. Certainly wont be recommending M&S flowers to anyone”

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Posted 1 year ago

“The worst. How on earth is this a good service. Too much time spent . an utter failure, what are you doing ????”

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Posted 1 year ago

“i would like to say a massive thank's to Kevin the member of staff who recommended the Leg of Lamb and the Aberdeen beef joints he said there that good people will steal them from the freezer have to say there not that good”

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Posted 1 year ago

“Sent my best friend a bouquet of 29 roses for her birthday she said they was beautiful and was really pleased they delivered them on her birthday”

Helpful Report

Posted 1 year ago

Marks & Spencer is rated 2.1 based on 1,217 reviews