Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy furniture from this dreadful retailer. We bought three items of matching furniture for our daughters bedroom on-line in mid July. A delivery date of 02/08/17 was agreed and on 31/07/2017 we received a text message confirming the delivery and giving us a 2hr time slot for the delivery. We were informed that in order for the delivered items to be assembled the room needed to be cleared in readiness. We did as instructed and removed/disposed of the old bedroom furniture. We were then contacted by M&S on 01/08/17 and informed that they could not deliver the goods on 02/08/17 as one item was out of stock and were given a new delivery date of 24/08/17 - over three weeks later!!! M&S could not/would not deliver the two items in stock on the original delivery date with the other item to follow and could offer no reasonable explanation why not. Hopefully my daughter will be back in her room before school starts back!!!”

Helpful Report

Posted 7 years ago

“Great clothing choice that fits well. Well packaged quick delivery. Easy returns service with quick refunds make it easy to order two sizes if unsure.”

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Posted 7 years ago

“so easy to order and collect from shop”

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Posted 7 years ago

“I bought sunglasses for my daughter and she is very happy. The quality is great and I am happy as well.”

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Posted 7 years ago

“ordered online and easy to collect at any store”

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Posted 7 years ago

“Unfortunately not the M & S of old. I purchased two pillow cases at £15 each. I was expecting smooth luxury cotton, easy to iron. Nothing of the sort. Not a bit like the Autograph ones that I still of 25 years. Very disappointing.”

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Posted 7 years ago

“Good quality everyday food. Reasonable prices, excellent customer service. What more could you want.”

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Posted 7 years ago

“Fast deliver with updates and clear return options”

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Posted 7 years ago

“M&S continue to provide great value for money together with great customer service, something which is rare these days! Thank you M&S”

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Posted 7 years ago

“Helpful staff. Friendly and courteous. Good quality clothing.”

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Posted 7 years ago

“Good variety of Quality merchandise with pleasant, helpful staff.”

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Posted 7 years ago

“I took something back as it didn't fit and the girl gave me money & a credit voucher. As I had only taken one thing back out of 5 purchases I couldn't understand why the return money didn't go on my M&S card. She tried to explain but couldn't when an older lady came over to help her, she was instantly dismissive and curt with her. I did ask the older lady later to explain it to me and she did, and I then understood. My sister and I found the whole thing unacceptable and said so... Won't shop again at M&S in Bradford”

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Posted 7 years ago

“Always get the order on time, quality always good. Customer Service very easy to contact and always helpful. Never a problem with this company.”

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Posted 7 years ago

“Lovely top and comfy, flattering summer trousers. Fab as always from brand I trust to fit me and make me look as good as I can”

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Posted 7 years ago

“Very pleasant sales lady, apologised for not being at the till, she was also manning the changing room, plenty of space in the changing room,”

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Posted 7 years ago

“Easy to use website. Easy to collect items in store on a date of my choosing”

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Posted 7 years ago

“The staff were courteous, polite and helpful”

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Posted 7 years ago

“Friendly and helpful team”

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Posted 7 years ago

“Excellent customer service when needing assisting in fitting room, great advice from a wonderful member of staff in their underwear department, made shopping for underwear for my wedding day a great experience”

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Posted 7 years ago

“had the kind of clothes i was looking for”

Helpful Report

Posted 7 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews