Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could have given no stars however notan option. What a rip off, received as mother's day gift absolutely disgusted my son paid God knows how much for these dead flowers. As previously stated arrived inbox with no moisture or wet pack. You don't complain to the sender as they did with it love. M&S getting away with it as they are gifts, not right”

Helpful Report

Posted 3 years ago

“Dreadfully embarrassing ! Won’t ever use agin feel sorry for anyone that uses you ! Honestly 1 is more than you deserve”

Helpful Report

Posted 3 years ago

“A bunch of flowers arrived on my doorstep this afternoon, what a lovely surprise BUT they were bedraggled, half dead, mostly leaves and no water at all. How very disappointing and what bad value for money. I have received some wonderful flowers from M&S in the past so what is now going wrong.”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful flowers and service. Anne and her colleague bough smug and un-empathetic. What on earth happened to service. Shocking, on Mother’s Day to pay the prices they charge for this is disgusting and shameful. No hope for M&S if you’ve got employees like this. And products in such a state. In photos sits a set of roses my younger sister bought mum from Sainsbury's for £4. And the amount I paid in comparison is disgusting. Will be writing in to head office as it’s completely ruined my Mother’s Day. I mean how embarrassing.”

Marks & Spencer 1 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“Mother’s Day flowers arrived dead. Wilted and limp in the box, No water and no internal packaging. Bashed, flattened heads and snapped stems. This was the rose bouquet. Every rose long since dead from lack of water. Used to come in a cellophane water pouch, now sent dry and ready for the compost heap. Disgusting!!”

Helpful Report

Posted 3 years ago

“Just received flowers that are dead or dying, not worth the money. Gone straight in the bin. I do not recommend buying from here.”

Helpful Report

Posted 3 years ago

“My daughter has sent me M & S flowers for Mother’s Day again this year and, as last year, they are half dead. I will be informing her NOT to use M & S for flowers in future. Gave you the benefit of the doubt last year. NEVER AGAIN! Take note of what people are telling you and change your supplier.”

Helpful Report

Posted 3 years ago

“Ordered the Best Wishes Bouquet which looked stunning at £45 for delivery today ( Mothers Day ) and they arrived on time but that’s as good as it gets . I am extremely disappointed as there are so many that are dying or wilted they truly were a pathetic bunch of flowers would have got better at a petrol station . They have refunded me now as I said a replacement would be pointless as its Mothers Day today .”

Helpful Report

Posted 3 years ago

“Mother’s Day flowers arrived today in a box . Very disappointing they look limp and look days old . Flowers Very dry leaves are limp and the roses are virtually dead .”

Helpful Report

Posted 3 years ago

“For the second year running, the flowers received today on Mother’s Day are disgustingly poor. This year the flowers are almost dead and only fit for the compost bin. Last year the heads on the Sunflowers were snapped off and the Roses had gone over. I shall be advising our son to shop for flowers elsewhere on Mother’s Day in future. A very disappointed mother on this special day.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting my daughter sent me a bouquet of flowers for Mother’s Day arrived mostly dead and wilted how you can charge what you do and send out what you have is criminal will be sending these back!!!”

Helpful Report

Posted 3 years ago

“Bought some flowers for my partner and my mum and they were awful. Half the size, wilted, snapped. This is the second time this has happened. Won’t be ordering again.”

Helpful Report

Posted 3 years ago

“Ordered for today and didn't arrive. Won't be using again. Do not recommend.”

Helpful Report

Posted 3 years ago

“Ordered 2 bouquets of flowers for Mother’s Day. Both were very poor quality, crushed and wilted with minimal flowers in a bouquet, nothing like advertised!! Although I can’t praise M&S customer service enough! They couldn’t be more apologetic and offered to send replacements or give a full refund.”

Helpful Report

Posted 3 years ago

“Sent flowers to my mother in law for Mother’s Day. Flowers arrived limp and half dead. Really disappointed. M&S couldn’t replace until Tuesday. Will have to go out tomorrow to source a replacement myself. Unimpressed”

Helpful Report

Posted 3 years ago

“I sent my mother some flowers for Mother’s Day - they arrived in a complete mess. So far M&S have not been helpful in resolving the complaint”

Marks & Spencer 1 star review on 26th March 2022

Helpful Report

Posted 3 years ago

“Crushed box of flowers left by the front door in the sun. On opening they were wilted and dying, with one flower completely dead already. There was no water container or even damp paper around the stems. These were a mother's day present so I can't complain to M and S, but I feel they are very over priced and sub standard. There were also not many flowers in the bouquet but a lot of green foliage.”

Helpful Report

Posted 3 years ago

“My son sent me flowers for Mothers Day, they arrived crushed , limp, leaves wilting .The card had no indication who they were from. The box had no internal packing and was crushed . This is the second flower delivery I have received from M&S and each has been a disappointment. I have read the reviews from other customers who were disappointed this needs to be sorted out.”

Helpful Report

Posted 3 years ago

“Shocking service. Paid for delivery for Mother’s Day and now will not arrive til after a week later. Customer service rep was rude and dismissive. Disgusting service and I should have ordered from Interlora!! I’ll never use M&S again. They will let you down!!! Staff absolutely horrendous.”

Helpful Report

Posted 3 years ago

“Our son sent Marks flowers for Mother’s Day. £35. Arrived dying. Dreadful value. Phoned to complain was promised a call back to rectify, nothing. More cheap laurel than beautiful flowers as depicted. They send them dry but they were so far gone could not revive them. This is not the first disappointment with M & S flowers. No refund that time either. Will never use again.”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews