Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,217 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My lovely son proudly handed me a bunch of unusual tulips priced at £30. Took them out of the paper & into a vase & wouldn't even stand up? Perked up a tiny but but still bent over & yes they had been kept in water. Not even a sachet of food with the bouquet? Had to cut them down to put in smaller vase lasted 3_4 days tops before turning brown & petals falling. Would definitely not recommend waste of money. Wouldn't let me upload photo unfortunately”

Helpful Report

Posted 2 weeks ago

“My wife received a gift from a close friend the flower gift box was left outside by the delivery firm . The state of the box looked tatty and battered when I managed to open the box the flowers initially looked fine but I can’t see more than a couple days life in them. I don’t want my wife’s friend to feel our disappointment as a complaint to Marks and Spencer’s involves them knowing.”

Helpful Report

Posted 2 weeks ago

“Poor quality flowers for Mother's Day. My daughter would be very disappointed to see how the roses in this £30 vase supplied with water had started to wilt after 1 day and have got progressively worse since. Can't bring myself to tell her.”

Helpful Report

Posted 2 weeks ago

“My daughter sent me flowers for mothers day. On opening the box three of the roses were drooping and by Tuesday the rest followed. The flowers were guaranteed for 5 days but didn't even last for two. Very disappointing.”

Helpful Report

Posted 2 weeks ago

“Incredibly disappointing! The roses in the large bouquet for Mother's Day from my son, were dead by Tuesday ! The Iris failed to open at all . I'm upset that his money was wasted . Don't buy flowers from M&S.”

Helpful Report

Posted 3 weeks ago

“I paid £50 for a large bouquet and the flowers arrived wilted and it was half the size of that in the picture. I feel completely embarrassed by this pathetic bouquet.”

Helpful Report

Posted 3 weeks ago

“My daughter gave me my Mother’s Day flowers yesterday I could see the quality was very poor we half dead.See paid for what she thought was M&S quality she could have got better at the local garage”

Helpful Report

Posted 3 weeks ago

“Bought flowers for mothering Sunday. They were appalling. yellowed stems and on the day a couple of blooms fell off. £15 for flowers I could have bought a bigger bouquet at Asda or Lidl for less than that and I know they would have been in better condition. You go to M&S for quality but sadly their standards are slipping. They wouldn't give me a refund as I didn't have the original packaging or barcode. Sadly I couldn't upload photos but they were such a disappointment.”

Helpful Report

Posted 3 weeks ago

“Very poor quality of flowers and a late delivery service. Ordered flowers for mothers day. Which arrived minutes before 9pm. My mum was locking up the house for the end of the night. Thinking the flowers were never going to arrive. Mothers day is nearly over and done with. Was it too much to delivery at a more reasonable time, after all it was mothers day. If I could have been there in person I would have, but she loves getting flowers delivered and this was ruined for her. The flowers arrived completely wilted. Thanks M&S and your courier provider, my mum was left totally deflated with the poor, wilted flowers arriving so late. Will not be buying from you again!!”

Helpful Report

Posted 3 weeks ago

“When you (M&S) take an order to deliver flowers for Mother’s Day it is expected that you will deliver fresh flowers at a sensible time during the day. After all you are representing a child who is thanking their mother for all the things she has done for the child. It comes as a smack in the face when the flowers arrive at 17:45 in the evening when Mother’s Day is nearly over and the flowers look as though they are already 5 days old. How on earth can the mother thank their child for a lovely bunch of flowers during Mother’s Day. Filling out this review, the app would not accept a photo but said contact support, which I tried estimated wait time 42 minutes……most have a lot of complaints.”

Helpful Report

Posted 3 weeks ago

“The plants my son sent me for Mothers' Day arrived in a box clearly labelled with a way up and handle with care. The parcel had clearly been dropped and turned upside down. The bowl was smashed and the plants upturned.”

Helpful Report

Posted 3 weeks ago

“An abundance of tulips, what a joke.”

Helpful Report

Posted 3 weeks ago

“A disappointing wedding anniversary gift- Some flowers (roses and irises) wilting and brown after 2 days.”

Helpful Report

Posted 3 weeks ago

“Mother's Day flowers delivered from my son whoives abroad so could not be with me - quality appalling - 22 pink roses and more than half of them look dead! Just don't want to tell him because he will be upset... But wi tell him not to use M&S flower shop ever again! Shame on you M&S”

Helpful Report

Posted 3 weeks ago

“Pathetic bouquet for £50 - my Grandma's birthday. Cheers M&S, never again”

Helpful Report

Posted 4 weeks ago

“Very disappointed. They start 5 days of freshness. These didn't even last 5 days. Go to Aldi. Much better flowers.”

Helpful Report

Posted 4 weeks ago

“Shockingly bad and customer service were equally bad. Flowers were brown and dry even though they came in wet paper. Contacted customer services on live chat and was basically fobbed off. Was told the flowers would bounce back after 24 hours (they haven't) and the dead peddles were there to protect the flowers 🙄 They were absolutely no help. Save time and money and do not buy flowers from M&S.”

Marks & Spencer 1 star review on 22nd March 2025

Helpful Report

Posted 1 month ago

“My husband bought me a bouquet last Sunday from M&S Northcote road. Half the flowers wiltered and dried after 2 days. The roses died after 3 days. A great pity as it costed him £45! Felt heartsore to see my money dry up after a couple of days. Expect more from M&S, and definitely expect better quality!”

Helpful Report

Posted 1 month ago

“After 7 days the Roses were going black. Wad told that I only get a 5 day guarantee! And it cost me £45!”

Helpful Report

Posted 1 month ago

“This is the second time I've ordered flowers from M&S, as gifts for friends who don't have a house number. Despite giving correct address, postcode and delivery phone number, they get delivered to a wrong house. The delivery photo shows the driver's legs, with parcel, with no Identifiable thing to even guess where he was, it could have been his own front door ! TwiceJ have phoned M& , profusely apologies followed.... not their fault, contact delivery team... who deny any wrong doing. At best appalling service, worst, disappointed friends and me wasting money. Shan't use M&S again, unless the insist drivers can read Googlemap to locate the properties”

Marks & Spencer 1 star review on 10th March 2025

Helpful Report

Posted 1 month ago

Marks & Spencer is rated 2.1 based on 1,217 reviews