MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,336 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad in communication, been sending several email and calls and it looks that there's no1 to answer. This is insane, people been trying to sort some things out and its seems impossible.”

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Posted 4 years ago

“avoid like the corona virus . a total rip off . they took my money , 3 weeks later they cancel my policy just because they don t like my garage door . lol what a joke and now i owe them £75 cancelation fee. people avoid this scamming company”

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Posted 4 years ago

“avoid like the corona virus. my son got insurance for his bike ,they cancelled on him 2 weeks later just because they did not like the look of the garage door ,lol what a joke and now they keep my sons money and they are wanting £75 cancelation fee this company is shocking people don't use them”

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Posted 4 years ago

“Avoid this company, I renewed my insurance recently, but they took the money twice, now if I want to talk to customer services about getting the refund, it takes me three hours to get through, and they all give me the same answer, I honestly believe I will never get my money back.”

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Posted 4 years ago

“Been trying to get through for two days now with no luck need to change insurance so can't get to work Monday no insurance terrible company”

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Posted 4 years ago

“Absolutely awful company. Stay clear of them. They offer one of the cheapest rates for a reason. They'll charge you for everything you can think of. Customer service was extremely rude, Michelle C specifically. Would give them lower than 1 star if possible.”

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Posted 4 years ago

“I have paid in full for a years insurance and there is an identical amount pending to also be withdrawn. App doesn't work and no reply to emails. Will cost me £60 admin just to pull out.”

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Posted 4 years ago

“This company is absolutely shambolic. I was involved in an rtc 2 weeks ago and after spending hours on hold, multiple emails. They still have not contacted me regarding collecting the vehicle or sending out and engineer. AVOID THIS COMPANY”

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Posted 4 years ago

“Scammers!!@@”

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Posted 4 years ago

“This is a scam company. They want you to download a app to send all sorts of documents never normally asked for. The app won't work. They make you call a premium rate number, keep you on hold for more than 1 hour. Never pay in one installment. When you cancel you may wait forever to get your Money back. DON'T TRUST THEM IT'S A SCAM”

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Posted 4 years ago

“Cannot get to talk to Customer services, been on hold for 3 hours. Do Not buy a policy as you will Not be able to change it unless you have hours to spare to talk to them Avoid, Avoid, Avoid”

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Posted 4 years ago

“I am not someone to leave reviews but my experience with this company have been so bad, I need to warn others. Ive just read through other reviews and it seems many people have had the same issues. Firstly I had a policy with them for a few months, then 1 month they cancel as 'couldn't take my payment,' even though the money was in the account as it was every month. They sent emails to let me know but they went into my junk folder. I let this go as these things can happen. I set up another policy, which cost me more, and cost me more again as the first month you always pay extra. But I was fine with that, these things can happen. But..this time I was asked to validate the policy through their app. IT DOES NOT WORK. So I tried to call through various numbers, the only way you get through is if your buying a new policy, which they direct you to customer services and then you can wait ages again. Ive had around six 45 minute calls this week and still not got through. So I try to use their live chat, most of the time it doesn't work, and when it does, they tell you to call. When you call, you can't get through and constantly told to try the live chat for quicker access to help. I have even emailed in, still no help! So my second policy is due to be cancelled, yet I've done everything I can to contact them, so I've paid a large amount of money for 2 weeks insurance. Ive never ever had any issues with an insurance company, never wrote a bad review before but I am astounded by how poor the service is from MCE Insurance.”

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Posted 4 years ago

“PLEASE AVOID THIS COMPANY Bought a policy and we have to download some stupid app to validate it Most of the time it doesn’t work And when you call them you wait for more than an hour to get through someone and gives An excuse saying it’s not the right department and puts me on hold for good couple of hours and ends up saying number not recognised.”

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Posted 4 years ago

“Perhaps holding on for two hours and that was just to switch a car over absolute joke”

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Posted 4 years ago

“I tried to contact them for 4 days, nobody answers the phone, responds the "live chat" or responds to emails. Avoid these clowns unless you have nothing better to do that listed to hold music”

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Posted 4 years ago

“What a horrible experience. All they care abouts money not the customer. Stay well clear”

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Posted 4 years ago

“Most unhelpful company ever all they care abouts money not the customer.”

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Posted 4 years ago

“This maybe a waste of time but i have tried to contact you by phone for the last three days eight phone calls and a total of three hours on hold and i didn't get through to any department i tried .i am trying to cancel my policy as i have sold my bike.i am looking to buy another one in the next week but am now feeling reluctant to use this company in the future and nobody available to respond on live chat either”

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Posted 4 years ago

“Terrible customer service, cannot get through to them through email or phone, after 50 minutes of sitting on hold they hung up on me, and Live chat can't help with most issues. Threaten to cancel my policy because their automated app cannot recognize a picture of my motorbike keys (???)”

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Posted 4 years ago

“Terrible service. After suffering a no fault collision I was advised to split liability despite having an independent witness report to support my claim. MCE did very little to help me resolve my no fault claim. The third party accepted all liability at which point MCE refused to amend my premiums resulting from the loss of one years no claims bonus. MCE persistently worked against me in an effort to keep my premiums as high as possible, despite my not being at fault. I would strongly advise against using this company.”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,336 reviews