MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,335 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited ages for someone to answer, finally, on a really bad phone line, had to shout 4 times for my postcode didn't help that English was a 2nd language to the person on the other end and everything thereafter needed repeated. Then so much waiting whilst "the system loaded my quote" took over an hour to do what should have been 10 mins.”

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Posted 3 years ago

“Easy to do”

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Posted 3 years ago

“Customer service staff are very hit and miss. One guy put his phone down on me rather than listen to what I was saying. Online quotes disapear if you do actually get through to Customer Services and you can no longer go back on line and continue with them. You have to start the whole process again back on the internet. Customer Services can't give new quotes over the phone you are forced to go back on line. The system is a mess. I dread what would happen if I ever needed to claim. It would be an utter nightmare. The company needs a comlete review of it's processes. It has lost it's way.”

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Posted 3 years ago

“I took a motorcycle policy out last night 1st June and I am regretting already contact is dam near impossible even web chat doesn't work.”

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Posted 3 years ago

“Online service is good, but trying to contact anyone is an absolute nightmare. 3hrs of hanging on to phone, listening to music, and still dident get to talk to anyone.”

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Posted 3 years ago

“Always easy to deal with MCE.”

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Posted 3 years ago

“Got insurance sorted no problem but being transferred to 3 different people and kept having to wait for an hour listening to music was a bit poor.....”

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Posted 3 years ago

“great price, but took ages to get through on the phone.”

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Posted 3 years ago

“Good price and hassle free to set up insurance”

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Posted 3 years ago

“Very cost effective for what you get”

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Posted 3 years ago

“Not good bo not have a GP900z would not recommend you still have no in fo please call me”

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Posted 3 years ago

“I rang to renew a lapsed policy (7 days overdue) and spent nearly an hour on the phone. The first person put me through to renewals despite me saying the policy had lapsed and needed changes. I was on hold for about 5 or 10 minutes before Renewals answered. I then spent 15 minutes going in circles as the lady said she couldn't make any changes as the policy had lapsed. I explained I knew this and could she put me through to someone who could help. She then put me on hold while she went and spoke to her supervisor and eventually transferred me. I was then on hold for at least another 20 minutes. Once through to New Policy Sales, things were resolved quickly.”

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Posted 3 years ago

“simple to talk to didn’t take long to insure my bike”

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Posted 3 years ago

“Simple straightforward process and very well priced”

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Posted 3 years ago

“Quick, easy online, great price. What’s more to add.”

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Posted 3 years ago

“The person i eventually spoke to was very helpful, and we got sorted in the end - however to get to that point was ridiculous. I called the number on the bottom of the renewal email, selected the appropriate options and went onto the hold system. After 32 minutes, someone answered, asked my name and the reason for my call. I advised it was to renew at which point she said it was the wrong department, and i would need to speak to someone in sales. I explained that I selected the option to renew and that i had already been on hold for 32 minutes. She advised me someone from sales was near her and she would transfer me "quickly". The call in total took 1 hr 23 minutes!”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“STAY AWAY! Absolutely terrible customer service - for a simple renewal process (I had received an email quote a few days prior), had to call them and wait on hold for over 20 minutes. Once you get through to someone in their Vietnamese call centre (with a terrible connection quality and a HUGE delay which makes communicating even more difficult) you have to give them all the original information again, and even though I was just wanting to activate the quote they sent me a few days prior, they said that they needed to generate a new quote - which came in at more than £100 more than the reneway quote I received via email! STAY AWAY, STAY AWAY!”

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Posted 3 years ago

“Ok thanks 👍”

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Posted 3 years ago

“20 mins on hold, gave up, another 20 minutes, then an answer, but with communication issues, gave up. Another 10 mins waiting again, then an answer. Once speaking to the agent it was fine and my insurance renewed. But very poor until that point, hope they're better than this if I ever need them.”

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Posted 3 years ago

MCE Insurance is rated 4.0 based on 5,335 reviews