MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Write Your review

Tell us how MCE Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor excuse for an insurance company. After 4 years of policies with them they have changed my policy mid term and charging me £60 for the pleasure when the error is with them. Avassive action recommended.”

Helpful Report

Posted 9 years ago

“very easy and straight forward to arrange on line and staff rang to make sure i was happy with everything so all in all very good”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Not satisfied with service and the way of dealing with customer is unacceptable. Declined to give me new policy because my car price is more than 15000 pound I didn't understood the logic behind this. Not stated clearly the reason for decline.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Had insurance with MCE for over two years on a Honda CBR600. Unfortunately I came off my bike on a slippery roundabout a few months back which resulted in my bike suffering enough damage to be written off. According to MCE it was written off as a Category D the following day however it still took them over 4 weeks to notify me and 6 weeks to settle the claim. After sending off all the requested paperwork I received the settlement quite quickly. Yet I have still yet to receive any form of acknowledgment from them or the DVLA (they requested the full V5 with yellow part signed). Onto the "Protective Equipment" cover. I was wearing a full two piece leather suit and Gore-tex boots. These suffered significant damage whilst protecting me. I noticed that I had this cover so decided to make a claim against it. The total cost of my leathers and boots was around £600 yet digging into the policy it turns out that I was only covers for £350. Oh yes, they also take £100 excess meaning the total amount of any claim will be £250. So I sent all the requested documents, photos and receipts to MCE. 2 months later and I had still not heard anything back from them. Apparently they were conducting "Market Research" despite me providing them with several quotes for like for like replacements. Anyway, finally get an offer come through of £204 which I promptly declined. £204 for nearly £600 worth of leathers! Absolute joke and I advise anyone to avoid their "Protective equipment" policy as it's not worth the paper its written on. I have since lodged a complaint with the Financial Ombudsman regarding this and are awaiting their outcome.”

Helpful Report

Posted 9 years ago

“not happy with this”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“good and efficient service , well satisfied. Thank you . Mr Norman Wigley”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Sons bank card got frauded bank sent a new card out in the mean time wife spoke to someone on phone who was who was terrible with her if the place was a bit closer I would of popped down to see the man don't use them”

Helpful Report

Posted 9 years ago

“I will never ever insure with mce again after being knocked off motorbike in April they have not phoned or text or emailed me they are the worst . Only instreasted in personal injury claims it's now July still waiting for payment even had to pay for bike recovery and storing and they only pay 350 for helmet and leathers with 100 exes and you can never get hold of them mce answer your phones”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“This company is terrible! To get any reasonable priced insurance for my motorbike they charge £1050 excess. I had my bike stolen and returned so i made a claim.MCE took my bike to be assessed a day later. From then for 2 weeks i have called them daily for an update with being kept on hold 30mins a time to a 0871 number and the only response being .. We are waiting for the engineer report call back tomorrow.. I have been calling back tomorrow for 2weeks i have no transport and dont know where i stand. This is not a good insurance company atall avoid at all costs”

Helpful Report

Posted 9 years ago

“Mce id rubbish”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“This insurer was poor. Moving address the week after taking out the policy the amount doubled in price over the phone. When looking online for other quotes the MCE quote was lower than quoted over the phone they said this is only online and I cannot use that one, I was disgusted as the price doubled over the phone and online they wouldn't allow me to take this quote. Called customer service again and was told someone would call me back no one did! Waited another few days and called them again was told that I am now over the 14 days to cancel so have to pay a fee explained was waiting for someone to call me back and they didn't care. Explained that I need to pay £25 to cancel and need to fill out a form however couldn't fill form out there and then as had to rush my pregnant girlfriend to the hospital, advised them I am 100% going to cancel but need to rush off. Took my girlfriend to hospital where she have birth but was kept in for 4 days after. Got a letter from the hospital to explain I was with her and this happened. Sent all documents over to them ready to pay the cancellation and was told it had gone up to £75 because they pro rata the cancellation fee. Had to take this to the FOS before they would agree to the £25 originally stated. Would not recommend MCE to anyone disgusted with their customer service and treatment!”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“i had a accident a couple of weeks after taking out the insurance an they have been fantastic in helping me sort out my claim”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Good insurence.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Fantastic and easy and great prices”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“I have mixed thoughts about mce . the good thing was they quoted me a very price for my motorcycle insurance.but 6months later I changed my motorcycle and they charged me over sixty pounds to change my details which was more than half what I paid at the beginning of my policy. I must say their rates are very good but they are expensive for add ons etc.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“excellent service and good price”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Excellent”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Ok at giving you insurance, but no notice of renewal date? and will not send proof of no claims discount even though calling them twice within a week, (costing money to call) although promising to send by email 24hours and also by post, have received nothing in 2 weeks, this as caused my new insurer to cancel my new policy !! many thanks MCE”

Helpful Report

(Car Insurance) - Posted 9 years ago

“The service all round has been excellent”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Very friendly people and very good communication”

Helpful Report

(Car Insurance) - Posted 9 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews