MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,335 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought insurance for my bike online then it started they rung me to say i didn't have enough cover on my breakdown so they charged me more money ok I thought then I broke down when I rung them they said I didn't have a policy so my bike was stranded over night before this was resolved and yes the worst is still to come. On the 26th June my bike was stolen from my path the police found it and I rung the insurance company then my problems have begun I am still awaiting payout from them this was my loved and cherished zzr600 which had new end cans on tyres etc they offered me £850 pounds after I had chased them for two weeks due to then not sending over the engineers report I was promised phone calls back I never got them. I wasn't happy with this offer as anyone could imagine £850 for a zzr 600 on an r plate so they asked me to send some examples over to them which I did waited another ten days no phone call so had to chase them again and you guessed it once again they had not passed over the examples saying I had sent them to the wrong email address so I resent them to the new email address then another 10days passed by nothing rang them once again there was a problem they hadn't sent the examples I was promised a phone call within 3 days never happened rang them today they have offered me £870 less my excess of £550 so leaving me £295 I asked them how much to by my bike back £350 they quoted so all in all I have been robbed twice and have spent a fortune on phone calls this started on the 26th June 2015 now it's the 21st August 2015 I would never recommend this insurance company avoid it like the plague not a very happy Karl Reynolds never to buy an insurance policy again from these robbing no good idiots that call themselves an insurance company”

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Posted 9 years ago

“Dreadful! Only good reviews on website none of any other! Look at Facebook page 1* reviews cut of after 25 mins in que on many occasions never spoke to anyone with any knowledge of my claim, supposed to have curtesy bike never received one always promised someone will be dealing with my case or ringing me back. Have they? Never! Still waiting beyond a joke for a service I have paid and continued to pay poor poor customer care would not recommend to any one ever. Now having to go through a solicitor!!”

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Posted 9 years ago

“MCE gave a very competitive quotation for my first 1000cc bike, they also made a follow up call to ensure my excess and no claims we're also covered. If the price is right I will certainly be staying with them from November at 1st renewal.”

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(Motorbike Insurance) - Posted 9 years ago

“Very poor excuse for an insurance company. After 4 years of policies with them they have changed my policy mid term and charging me £60 for the pleasure when the error is with them. Avassive action recommended.”

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Posted 9 years ago

“very easy and straight forward to arrange on line and staff rang to make sure i was happy with everything so all in all very good”

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(Motorbike Insurance) - Posted 9 years ago

“Not satisfied with service and the way of dealing with customer is unacceptable. Declined to give me new policy because my car price is more than 15000 pound I didn't understood the logic behind this. Not stated clearly the reason for decline.”

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(Car Insurance) - Posted 9 years ago

“Had insurance with MCE for over two years on a Honda CBR600. Unfortunately I came off my bike on a slippery roundabout a few months back which resulted in my bike suffering enough damage to be written off. According to MCE it was written off as a Category D the following day however it still took them over 4 weeks to notify me and 6 weeks to settle the claim. After sending off all the requested paperwork I received the settlement quite quickly. Yet I have still yet to receive any form of acknowledgment from them or the DVLA (they requested the full V5 with yellow part signed). Onto the "Protective Equipment" cover. I was wearing a full two piece leather suit and Gore-tex boots. These suffered significant damage whilst protecting me. I noticed that I had this cover so decided to make a claim against it. The total cost of my leathers and boots was around £600 yet digging into the policy it turns out that I was only covers for £350. Oh yes, they also take £100 excess meaning the total amount of any claim will be £250. So I sent all the requested documents, photos and receipts to MCE. 2 months later and I had still not heard anything back from them. Apparently they were conducting "Market Research" despite me providing them with several quotes for like for like replacements. Anyway, finally get an offer come through of £204 which I promptly declined. £204 for nearly £600 worth of leathers! Absolute joke and I advise anyone to avoid their "Protective equipment" policy as it's not worth the paper its written on. I have since lodged a complaint with the Financial Ombudsman regarding this and are awaiting their outcome.”

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Posted 9 years ago

“not happy with this”

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(Motorbike Insurance) - Posted 9 years ago

“good and efficient service , well satisfied. Thank you . Mr Norman Wigley”

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(Motorbike Insurance) - Posted 9 years ago

“Sons bank card got frauded bank sent a new card out in the mean time wife spoke to someone on phone who was who was terrible with her if the place was a bit closer I would of popped down to see the man don't use them”

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Posted 9 years ago

“I will never ever insure with mce again after being knocked off motorbike in April they have not phoned or text or emailed me they are the worst . Only instreasted in personal injury claims it's now July still waiting for payment even had to pay for bike recovery and storing and they only pay 350 for helmet and leathers with 100 exes and you can never get hold of them mce answer your phones”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“This company is terrible! To get any reasonable priced insurance for my motorbike they charge £1050 excess. I had my bike stolen and returned so i made a claim.MCE took my bike to be assessed a day later. From then for 2 weeks i have called them daily for an update with being kept on hold 30mins a time to a 0871 number and the only response being .. We are waiting for the engineer report call back tomorrow.. I have been calling back tomorrow for 2weeks i have no transport and dont know where i stand. This is not a good insurance company atall avoid at all costs”

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Posted 9 years ago

“Mce id rubbish”

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(Motorbike Insurance) - Posted 9 years ago

“This insurer was poor. Moving address the week after taking out the policy the amount doubled in price over the phone. When looking online for other quotes the MCE quote was lower than quoted over the phone they said this is only online and I cannot use that one, I was disgusted as the price doubled over the phone and online they wouldn't allow me to take this quote. Called customer service again and was told someone would call me back no one did! Waited another few days and called them again was told that I am now over the 14 days to cancel so have to pay a fee explained was waiting for someone to call me back and they didn't care. Explained that I need to pay £25 to cancel and need to fill out a form however couldn't fill form out there and then as had to rush my pregnant girlfriend to the hospital, advised them I am 100% going to cancel but need to rush off. Took my girlfriend to hospital where she have birth but was kept in for 4 days after. Got a letter from the hospital to explain I was with her and this happened. Sent all documents over to them ready to pay the cancellation and was told it had gone up to £75 because they pro rata the cancellation fee. Had to take this to the FOS before they would agree to the £25 originally stated. Would not recommend MCE to anyone disgusted with their customer service and treatment!”

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(Motorbike Insurance) - Posted 9 years ago

“i had a accident a couple of weeks after taking out the insurance an they have been fantastic in helping me sort out my claim”

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(Motorbike Insurance) - Posted 9 years ago

“Good insurence.”

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(Motorbike Insurance) - Posted 9 years ago

“Fantastic and easy and great prices”

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(Motorbike Insurance) - Posted 9 years ago

“I have mixed thoughts about mce . the good thing was they quoted me a very price for my motorcycle insurance.but 6months later I changed my motorcycle and they charged me over sixty pounds to change my details which was more than half what I paid at the beginning of my policy. I must say their rates are very good but they are expensive for add ons etc.”

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(Motorbike Insurance) - Posted 9 years ago

“excellent service and good price”

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(Motorbike Insurance) - Posted 9 years ago

“Excellent”

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(Motorbike Insurance) - Posted 9 years ago

MCE Insurance is rated 4.0 based on 5,335 reviews