MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst Insurance company I have EVER had to deal with, and having been in the motor trade for nearly 50yrs that says something. I have had to make a theft claim on my much loved Yamaha, then the trouble started they passed on the investigation to Exam works Investigation, they wanted so many photo's and details you just know they were on a fishing exercise to try to refuse or limit the claim. even though the Yam was stolen from outside a friends house, they insisted on pictures of my garage!!!! 5 weeks on and still NO payment then they ask for proof of No Claims even though it was proven when taking out insurance so WHY do I have to back up the proof they already accepted 12 mnths ago ??? Phone calls!!! they always promise to call back, that never happens, I spend hours talking to a person that argue black is white and thats company policy crap. I'm at my wits end trying to get recompense for my loss and all I get is more questions NO answers and when they do offer a settlement is any body of the opinion it will be a fair one!! Their charges are also a issue averaging £45 pounds for a detail change?? their excesses are the highest I've ever encountered. not a problem really till something happens still : why!! I had 9 years no claims till this point, their documents DO not state they only accept 5yrs max and never informed me when taking out Insurance so 9yrs goes back to 5yrs then on step back goes back to 3yrs so when re-insuring with another company 3yrs is all they give so your insurance virtually doubles and is higher for the next 3yrs!! They say they operate out of a state of the art centre in Northampton BUT are listed at the MIB as a foreign Insurance, head office is in GIbraltar., PLEASE PLEASE DO NOT USE THIS COMPANY if any happens you WILL regret it and the ensuing costs with added aggravation.”

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Posted 7 years ago

“They are rubbish. My bike was stolen and they keep delaying any offer. I provided everything they asked for the day after my claim. They then asked for more info including a picture of the garage I usually keep my bike in!!?? Then they asked for proof of NCD from my previous insurer. When I pointed out that this was also MCE they asked for NCD proof from my insurer prior to that!! Rude csutomer service. I'm still waiting for an offer almost 2 months after the theft. This should have been a really straightforward claim. Unless they are MUCH cheaper than other insurers on the comparison websites I would avoid.”

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Posted 7 years ago

“i called them to ask for my No Claim Bonus and not only the refused it to me but also the want to charge me 120 on the top of it. you call them to help you with something and all they care about is to charge you. NEVER CALL THESE PEOPLE UNLESS YOU WANT TO MAKE A CLAIM.”

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Posted 7 years ago

“I had the PLEASURE of dealing with JOANNA BRIGGS today at your call centre. What a kind, considerate, patient and helpful person and member of your staff!!!! This lady is an EXEMPLARY member of your customer care team! If only all call centres employed JOANNA BRIGGS ....! She embodies EVERY aspect that ALL call centre employees should have: Empathy Compassion Knowledge of product Friendliness Humour Ability to "read" a customer (by this, I mean that I am a Glaswegian who, to some, can sound agressive/angry (even when I`m not!) ......... Joanna "read" me at every step of our communication, and used EVERY ONE of the, above, traits to deal with my issue in a prompt and professional manner). This lady needs to write your employee manual on how to deal with customers/the general public! WELL DONE JOANNA!!!”

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Posted 7 years ago

“Don't touch with a barge poll my experience with Mce is the worst I've ever had, if I could give them no stars I would have. Yamaha r6 '09 immaculate condition, someone backs into it an knocks it over, then the real trouble begins.... Took r6 gave us a hire bike that had leaky fork seals.... They called us liars took the bike back, then ignored me for a week and a half saying so an so will call u back but never did, got through to plantec assist who deal with fixings the bike by this time it's been 2 and a half weeks....... No hire bike therefore no transport they give us another hire bike which is fine, nxt we hear conflicting information as to how they gonna fix it they said they were going to spray the fairing then a week later they then say new panels oh an btw there is a paint chip in the frame, what would I like us to do about it ? Obviously I said fix it, so hear nothing for 5 more weeks..... They have had the bike 7 weeks by now.... And they call to say the bike is done and repaired and that I'll get a call bout dropping the bike back to us, so we wait for a week, yet again have to call them to ask when am I getting r6 back, eventually they drop it back today 7 days after they have finished, it comes out if the van and the first thing I've noticed is the repaired side is a gloss finish and the original side is a Matt finish, so it was sent back, how can they miss a simple thing as that???? Don't fill me with confidence about the repair job on the paint chipped frame !!!!! Will have to pay out for an independent assessment of their repairs which will cost me I say AVOID AVOID AVOID!!!!!!!”

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Posted 7 years ago

“Worst customer service ever! Countless times the guy on the phone accused me of fraud and providing misleading information when it was complete BS! Stay away!!”

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Posted 7 years ago

“Fair premium, excellent english speaking customer servicewho covered every point in detail - Took a while though !”

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Posted 7 years ago

“It was a quick and easy service with no fuss. I had all the documents emailed to me within 2 to 3 days. Which i have now printed off.”

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Posted 7 years ago

“Mce insurance is rubbish. Rubbish customer service. Don't know what they are talking about. Definatley can't do there job properly.”

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Posted 7 years ago

“Crap customer services and rude manager”

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Posted 7 years ago

“they too expensive and no customer skills”

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Posted 7 years ago

“Delivers everything I need from my insurance”

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Posted 7 years ago

“They do what they say but when getting a policy check check and check again everything you said is done as I've had to ring back after receiving documents and amend some bits they have forgotten to do somehow even though I've said to do so I. E . Pillion cover”

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Posted 7 years ago

“Good service and not overly priced insurance.”

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Posted 7 years ago

“Good quote. Have used MCE previously. Much better than Bennetts, who did'nt even offer me a renewal quote this year, even after buying their Equity Red Star extra premium costing £35.00 on top of the 2016 £105.85 fully comp. cost. Will definitely renew with MCE next year Steve”

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Posted 7 years ago

“price varied slightly from last year so very happy, no only joking, good price including b/down keep it up thank u.”

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Posted 7 years ago

“I had an accident that was not my fault, the 3rd party took responsibility for the accident and even paid out. Yet my insurance premium more than doubled i had no choice but to pay it but that is absolutely disgusting.”

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Posted 7 years ago

“Yet to see as just purchased but very helpful staff and clear explanations”

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Posted 7 years ago

“Great service and a great insurance quote”

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Posted 7 years ago

“excellent customer service , friendly staff eager to help”

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Posted 7 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews