MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an absolute nightmare three hours… What an absolute nightmare three hours of my life I just spent trying to get reinsured by MCE. I was passed from pillar to post and asked to make phone call after phone call and then go online to apply for insurance as a new customer even though I am a returning customer. The story goes on…. So I was initially told I wouldn’t be insured by MCE so I decided to get insurance with a different company. MCE then decided that they could in fact insure me, and sent me email after email over a one month period. Quoting me prices as low as £220 to insure me on my bike. They the called me again last Friday 10th of December and said they would insure me for £296. I said that I had already insured myself with another company as MCE had previously told me the could no longer insure me. They told me to cancel my insurance and come back to them. They also told me they would hold the price of £296. They didn’t!!! On Monday 13th I proceeded to cancel with my other insurance company and had to pay a cancellation fee of £30. I then called MCE and they said they could hold the initial quote of £296 and I now had to pay £433 as the work on a day to day market rate. They then said it might be cheaper if I filled out a completely new insurance quote on their website. This took the best part of half an hour and at the end of this process I still had to call MCE and give them a reference number. When I gave them the reference number they said it didn’t work and I had to do another quote with them on the phone I spent about 2 1/2 hours of my morning doing this at this stage. I then had to endure another 25 minute phone call for a quote and registration with them for insurance. When I finally got to the end of the application (3rd one of the day) they charged me £499 instead of the previously quoted £433. As I gave them my bank details they processed the payment and instead of £499 coming out of my bank account £519 came out of my bank account. I saw this as it came up on my telephone banking app as a notification on my phone, I then asked the person on the phone from MCE why I was charged an extra £20 and he said because I had added extra breakdown cover to my quote. I had added the breakdown cover before I even gave him my banking details, so I’m shocked that he added the £20 fee on top. All in all I felt like I was being offered something very different to what I actually came away with. I ended up paying almost £300 more than I had originally been quoted and the customer service was woeful at best”

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Posted 2 years ago

“Pretty awful experience so far. Sure the price is cheap, but that is where the advantages finish. Within 24h of taking out the policy, I called to upgrade cover to fully comp...£72 admin fee for that. Can I cancel and start the policy again? (think cooling off period)...£75 admin fee for that. A few days later I get an email stating that a garage must be made of certain materials, wood not included (despite 3 lock on it. Hands up I did not read every page of the conditions) I call to review the cover...£72 admin fee for that (still in cooling of period). A few days of exchanges I finally get fed up and want to cancel. Sorry you are out of cooling off period...cancellation will now cost £200. Reminder set to cancel at the end of the insured term and go elsewhere. Customer service? Nope.”

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Posted 2 years ago

“Whatever you do do not use this company and they are in administration even if the UK co is still operating the co is a rip off , They take your money and when you try to cancel you find out the truth . The FCA hopefully will take a tough line with the directors please please go elsewhere dont insure with them”

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Posted 2 years ago

“UNATHORIZED CANCELLATION midway through my annual motorbike insurance, then refuse to repay me the difference!! DO NOT USE!!!”

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Posted 2 years ago

“I'm not a fan of comparison sites, preferring to speak to a human for clarity and accuracy of the finer details, however I found it straightforward with only one concern. I subsequently called up and spoke to Bijay who was very helpful and put my minor concern to bed. No issues. Thanks MCE and Bijay, good service. I shall move my other policies to MCE also when time to renew. Far better service and value compared to Bennetts.”

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Posted 2 years ago

“It was extremely simple and straightforward to get an online quote, and to purchase and receive the insurance documentation which then enabled me to print off my insurance certificate.”

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Posted 2 years ago

“Excellent no fuss”

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Posted 2 years ago

“Im very happy”

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Posted 2 years ago

“The process of obtaining a quote was reasonably straightforward, no better or worse than most other online insurance sites I have visited. However, I couldn't find any way to save a quote and, most annoyingly, I couldn't find the immobiliser fitted to my 2016 Triumph Explorer in the VERY long list of immobilisers in the security drop-down. I spoke to Triumph customer services who said that this was a recurring problem with insurance companies even though Triumph advises the insurance companies which immobilisers are fitted to their bikes.”

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Posted 2 years ago

“It was easy for me to see exactly what I was getting. And I'm happy with the choice of insurance you are giving me. Thank you”

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Posted 2 years ago

“It's user friendly and very quick in providing service”

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Posted 2 years ago

“Good to deal with would recommend”

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Posted 2 years ago

“Very friendly, more than happy to help no matter the issue.”

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Posted 2 years ago

“Hi insuring was easy But I don't se why I should have to pay for admin charge again when you already have my details on file not happy 😒”

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Posted 2 years ago

“Easy to arrange insurance”

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Posted 2 years ago

“Very good customer service, they were very polite and helpful. Good product knowledge and their motorcycle insurance is very good value for money.”

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Posted 2 years ago

“Still the best bike insurer!”

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Posted 2 years ago

“Customer service is appalling. Nobody knows what they are talking about. They will leave you high and dry when an accident is not your fault.”

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Posted 2 years ago

“False advertised recovery service. After a accident they refused to recover my motorbike from from side off road ,it was later stolen from side off road. Never to here from them again.One star is to many, avoid this insurance firm.”

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Posted 3 years ago

“Please avoid this company. They will not fight your corner if you had an accident that was not your fault. Worst insurance I have ever delt with. Thanks for the 8 months of real stress MCE insurance”

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Posted 3 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews