MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I completed my insurance application on line and it quoted £238. When I went to pay it wouldn't accept payment so I used the telephone option. Although the operator could see my quote I had to go through the whole process again and was told it would be over £260 some £30 more! I challenged this and after the operator spoke with the manager it was reduced to £250. I was kept on the line for an excessively long time as I had to go through the quote process andthe many scipts the operator had to read me. I hope it is not a premier telephone. Not a pleasant experience.”

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Posted 7 years ago

“quick and easy to get cover on line”

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Posted 7 years ago

“I got insurance with your company,but I didn't get my policy by email,can you tell me why?”

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Posted 7 years ago

“Horrible customer service. They simply lie to you. Never ever buy from them!”

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Posted 7 years ago

“had phoned 4 days before my policy expired & spent ages on hold before I got my renewal quote sorted. The girl on the phone promised me she would call me back at an approximate time, to finalise my renewal on the day my old policy expired. Great idea! No more waiting for 15 minutes on hold!!! After waiting for over 3 hrs for the call I decided to call you instead. After another 15-20 mins on hold I was finally cut off.... Finally!! After waiting for yet another 15mins on hold I got through & sorted my new policy. The girl on the phone actually told me there was a call back note on the computer!!! As this was on a Sunday, the weather being great & I was planning to go out on the bike for a few hours. I was not amused about this situation. Surely if a call back has been arranged, then somebody should check these on a daily basis?? All in all, a crap experience & totally buggered up my Sunday!!! :-( Cheers Les...”

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Posted 7 years ago

“Easy to renew and decent price for all the extras they provide. Only 4 stars as I've never had to claim, this is usually the real test of a decent insurance company.”

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Posted 7 years ago

“Not happy that my insurance doubled in price from last year 41 years riding with no accidents, was told anything Yamaha with R has doubled in price why penalise all Yamaha R1 riders. Les”

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Posted 7 years ago

“Easy, quick.Good value, good breakdown cover and clothing.”

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Posted 7 years ago

“Price but only online. Phoning your agents tried to charge 30% more!”

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Posted 7 years ago

“Price professionalism courtesy”

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Posted 7 years ago

“Purchased Insurance on 13 August transferring from Carol Nash on recommendation. Had a puncture on 20th and refused recovery without agreeing to pay for it as your system did not show that I was entitled to free recovery so the rescue required up security £187. It is clear that you have no intention of honouring your insurance and were quite happy to leave me stranded in the middle of my first weekend riding with my son. I am very disappointed and more than a little disillusioned with your ability to care for me should I have need to call on you again. I politely explained this to your breakdown operative who equally politely refused to connect me to her management although she was efficient in reading me your right to claim on my account despite the fault being your slow update of other system failure. Regards, Chris Box.”

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Posted 7 years ago

“Easy online process.”

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Posted 7 years ago

“Awful service, after I've been insured with your company for over 5 years and had been looked after well, to be charged over £30 for taking insurance out with you after being told on the phone by MCE it doesn't make a difference if I take the policy out online or over the phone! YOU ARE SCAMMERS! Be warned people ! Stay away!”

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Posted 7 years ago

“No problem getting through. Staff very helpful.”

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Posted 7 years ago

“I got my bike insured for a good price the operator was easy to follow and understand”

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Posted 7 years ago

“You raped me of £13 for a bloody phone call to give you my business; once bitten twice shy!”

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Posted 7 years ago

“They increased my policy at renewal by over 25% citing the most stupidest of reasons, the lady I spoke to seemed like she got out of bed on the wrong side. Their 'aftercare' team contacted me a few days later I thought to ask about the experience but no, they were trying to sell me more products (coincidentally would've added another 25% onto the total policy cost) I've had insurance with these guys over the years and it's sad to see that they have began the journey downhill, I guess greed always wins.”

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Posted 7 years ago

“Operator was easy to talk to and understand”

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Posted 7 years ago

“great price and excellent cover with good information l provided by the service team”

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Posted 7 years ago

“I felt like I was just being milked. Got a quote online which was reasonable. That didn't go through for some reason and when I called, the salesman just kept warning me it wouldn't be the same as online. When I asked exactly why as all my details where the same he said the "yzf R6 and the yzf-R6" where different bikes and it cost an extra £500 when I refused on the basis it sounded like Bullshit he put me on hold for a few minutes and managed to get it for £200 cheaper but still was £300 over what had been quoted online. He kept mentioning they where the only ones who would insure me so It felt like they was just getting what they can. I understand it's business but if I get the same treatment on my renewal I'd rather sell the lot and go back to driving. The excuse about the dash being before the r6 is complete rubbish I've done research online. I've paid it now so this is just a rant but I feel abit mugged off if I'm honest.”

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Posted 7 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews