MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So quick and easy to get cover. And with a great price”

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Posted 6 years ago

“Waited over an hour to be connected after an accident, then they incorrectly stated they could not recover me as I lived over 20 miles away. I just dint want to leave bike at side of road so it could be striped or stolen...they just were not interested and left me to it. Later I found out they could have recovered me and the bike to a local repairer within 20 miles, then I had to get home.... that would have been acceptable. Now subject to a formal complaint. Also found out when adding another bike that if I chose my own repairer they will increase my excess by £300 and charge a £110 admin fee. plus load of other rip off terms in the small print. suggest you approach very careful and look at alternative.... 19/9 MCE have replied to this review and offered in look in to this...I suspect it just lip service,, so will be providing further updates as things progress. MCE Governace dept have said they will respond by mid Oct. watch this space”

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Posted 6 years ago

“Amazing customer service very quick .”

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Posted 6 years ago

“Terrible customer service received email to contact then spent 55minutes on hold Very bad service indeed”

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Posted 6 years ago

“Bought a new bike and changed my policy details. Sylvia was a great help and completed the task without problems.”

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Posted 6 years ago

“Ktm Duke 690 bikes in question! Quoted by MCE on multi bike policy with 9 years NCD £380 . Checked on line for two separate insurance policies with them on compare the market. Mv = £177 zero no claims bonus on this bike! Ktm=£158 9 years no claims on this bike total=£335 makes no sense to me! sold both bikes a month later so cancelled policy's on both bikes Ktm just over 1 month insurance return of £20 Mv Agusta under 1 month insurance return of £50 MCE charge a £62 fee on top of any losses for insurance used to cancel each policy. Other charges are change of bikes £40 charge. Change of address £17 charge BE WARNED MCE ARE JUST AFTER YOUR MONEY AND WILL GET IT ANYWAY THEY CAN AVOID AVOID AVOID AVOID”

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Posted 6 years ago

“Sailesh was very helpful throughout the process of getting me being insured. Very happy”

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Posted 6 years ago

“Great customer service by Sailesh Patel who helped my out getting insured today, very grateful”

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Posted 6 years ago

“Great customer service received, very happy to be insured by MCE!”

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Posted 6 years ago

“Customer service was helpful Kerry red man was particularly helpful. And engaging really rated her”

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Posted 6 years ago

“Had two bikes insured with them a ktm 690 Duke and a Mv Agusta brutale 990 Sold both bikes within a couple of day of each other. Phoned Mce to cancel policies and was shocked how little girl was offered back Ktm policy paid £158. Policy just and i mean just over a month old, after a £62 Mce cancellation fee plus the other deductions from insurance company I was left with £20, yes that's it £20 back! Mv Agusta Brutale 990. Policy costing £177 canceled just under 1 month old, after a "yes you've guessed it" a £62 Mce cancellation fee and insurance company cost £52 returned to me Ripped off or what?????”

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Posted 6 years ago

“DO NOT insure your vehicle with these cowboys! they are an appalling company to deal with. I insured my van with them but I didn't receive my insurance documents. I phoned up and they told me their systems are down and they couldn't send my documents out. I explained i needed this insurance for a job and I would lose the job if I could not provide an insurance certificate. I did in fact lose the job due to this problem. I can accept these things happen. What I can not accept is when I called them to explain the situation and that they lost me the job, from the £320.00 deposit i paid they are only willing to refund me £200.00. I only had the policy two days!! First they lose me a job then they charge me for the privilege. IF YOUR SYTEMS ARE DOWN AND YOU CAN'T PROCESS INSURANCE DOCUMENTS DON'T TAKE MONEY FROM PEOPLE!!! I will never ever deal with this firm again. Avoid like the plague!!”

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Posted 6 years ago

“Shoddy customer experience. Was knocked off my bike three weeks ago, called MCE. was basically told the accident was my fault because the claimant had said so. refused to allow me to claim against my policy or for my replacement gear. They claimed that for me to claim against my policy was "uneconomical for them". Avoid like the plague.”

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Posted 6 years ago

“This is only based on my experience when making a Claim. Other than this my experience with them for anything else has been good. Even when my Bike broke down, they were really helpful in getting me picked up and taken home. In terms of claiming after an incident. The experience I have had hasn't been the best. At this moment in time I have recieved an offer from MCE/Plantec on behalf of the other party involved in the crash. Although I am contesting the amount being offered as I believe its too low based on the current market. Im being told to accept the cheque and the other company will "top up" the amount if they decide to offer more. This doesnt sit well with me. The other issue I have had is with speaking to people at MCE Claims. Yesterday I was on hold for 1 hr 5 minutes, I wanted to see how long it was gonna take, as the average is about 20 minutes.”

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Posted 6 years ago

“Avoid like the plague. In case of any issues you will have a nightmare dealing with them. The system is set up to delay you as much as possible, and they have hidden charges and numerous ways to not pay out! It might be cheap but if anything goes wrong you will regret the day you took out a policy with them!”

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Posted 6 years ago

“Dealings on chat with Courtney Brown was excellent, query sorted quickly and efficiently, very impressed.”

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Posted 6 years ago

“Just called to pay 600 for my 1st year insurance on a scooter to be hung up on when I was trying to ask a question after payment had gone through, as thought they have my money and are now not interested! She regularly cut me off on the phone too and just didn't want to be speaking to me. not rally acceptable in a customer service role. Only reason they are getting 3 stars is because Abbie on the online support was polite and answered my questions. hopefully if I have to use them on a claim they will be a lot better or else I will be going else where!”

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Posted 6 years ago

“Will never use this company again! Had an accident my fault , paid me hardly anything for my bike and took forever and still haven’t paid third party who are now taking me to court”

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Posted 6 years ago

“I am really disappointed with MCE Insurance company, because i have my motorbike stolen and they wanted me to pay £2050 to activate it but I don’t have it, so I don’t have my motorbike anymore and also paid one year of insurance for nothing, for me this insurance company is rubish!”

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Posted 6 years ago

“Hidden charges. Customer service is bad, when call to solve problems. Took an hour to be transfered to auto voicemail.”

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Posted 6 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews