MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewed my insurance online with MCE again. Very competitive price compared to other insurers although you dont get a renewal price by mail or email and have to go to MCE website to complete the full questionaire before getting a renewal quote. A little frustrating so completed one of the comparison sites to get a range of quotes.”

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Posted 4 years ago

“It’s impossible to get a quote even though we had insurance for the last year with you, phone calls are charged I was on hold so long it used all my credit and I still didn’t speak to anyone. Live chat is a total waste of time and can’t help with anything. I’ve had to go on a comparison website and use a different company as it’s impossible to renew bike insurance with you. 1 very disappointed customer who will not be recommending you to friends or family.”

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Posted 4 years ago

“all very good”

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Posted 4 years ago

“Tried to renew my cover from the link in the email but I needed to fill out all my details again and start from scratch. Tried to solve it by online chat, total waste of 35 minutes. Tried emailing but no answer. Tried phoning but got fed up of waiting. Searched comparethemarket and got it through you £45 cheaper than the renewal quote. How does that work?”

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Posted 4 years ago

“brilliant,quick n easy,no messing,highly recommended”

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Posted 4 years ago

“Phoned 25+ times over 3 days..... on hold for over 20+ mins each time. On-line chat - useless. "you need to speak to sales"....yeah i,ve tried 25 times already thanks. Dont think i,ll renew next year tbh....getting more expensive each year.”

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Posted 4 years ago

“Great all good.”

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Posted 4 years ago

“Great help very helpfull”

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Posted 4 years ago

“Very friendly and helpful staff”

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Posted 4 years ago

“Second year of using your insurance company and a very good”

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Posted 4 years ago

“Good service.”

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Posted 4 years ago

“The price quoted for renewal is always value for money and is very easy to do”

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Posted 4 years ago

“Competitively priced and easy to set up. I suggest that other companies take note and reduce customers time being wasted trying to purchase something that should be relatively easy.”

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Posted 4 years ago

“Everything was easy to sort out and got a good deal”

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Posted 4 years ago

“Clicked through from Comparethemarket.com to pay as the quote was cheapest by some margin, however, the payment process failed and left me with a blank screen. As I was wanting to ride the bike away immediately, I called the telephone number to check, the voice-recording said they were open and I selected the correct option for new sales. I was then on hold for 25 mins (with the seller waiting!) until I tried the on-line chat and was then told that "Sales are not in on Sundays" and the online agent could not help! In the end, I had to start a new quote from scratch directly on the MCE website and then finally managed to pay the premium. All-in-all, it took about 90 mins of messing about to do what should have taken 5 mins! Not a good first impression...”

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Posted 4 years ago

“Taken out bike Insurance last year and wanted to renew, tried to chat to them neither customer service or sales could help with renewals and gave me a number to call, waited on hold for 45mins before I have up, on chat again left my details for someone to callback to discuss renewal and also why Insurance cover is £500+ but excess is £1050. Waited for weeks till I had to go online and get a fresh quote as my insurance was running out. Nobody ever got back via phone or email or any other method to discuss renewal or why excess was so high and if it could be lowered. Not very happy but was only affordable Insurance I could get so went with them again. Hoping they might read this and get back if there's something better to offer me, who knows.”

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Posted 4 years ago

“Quick service very good”

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Posted 4 years ago

“Have been a happy customer for 3 years now, good value policies and quick to settle and claims.”

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Posted 4 years ago

“Great price , easy to sort on internet but still waiting for documents !!!”

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Posted 4 years ago

“Efficient, online quote best value and when I called the next morning to check a detail, got through quickly and got the answer straight away. Very pleased indeed”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews