MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to contact them a lot of times through the online chat and telephone but it's impossible to reach them...”

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Posted 7 years ago

“I got verbally abused byou a member of staff and my insurance also shot up by £100 and no one could explain why. And no one seemed to care that I was called a cunt by a member of staff.”

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Posted 7 years ago

“Very easy and quick to set up my bike insurance plus MCE found me a very good quote”

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Posted 7 years ago

“Well the price initially but then found I was covered for more than I thought eg: Helmet leathers etc. Had problem deducing I was covered after paying on line as web site little difficult to follow but rang following morning and your customer services very very helpful. Think her name was Christine? Nice chat and she forwarded policy details as we spoke. Really good service. Andre Smith.”

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Posted 7 years ago

“I found this site very easy to deal with”

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Posted 7 years ago

“Straight forward and in plain english”

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Posted 7 years ago

“jeevarathana”

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Posted 7 years ago

“Very easy and quick service”

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Posted 7 years ago

“Cheapest quote achieved, good quality cover, straight forward no hassle. Seeing the company sponsoring BSB makes you realise your with a good company and not some back alley budget mob..only reason for a loss of a star was access was horrendous.”

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Posted 7 years ago

“As seems to have come up on here a few times their renewal system is very poor, quoted different prices through compare websites to over the phone. Their customer services also told me that if it was cheaper through the compare site to buy online there as they couldn't match the price - which seems crazy. The quote experience is also pretty rubbish, as when I ring up about a renewal quote I don't expect to have to tell the call centre all my complete details again as if it's a new quote - very frustrating.”

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Posted 7 years ago

“As we all know insurances are more interested in selling than providing a good after sales service. Two days after getting my insurance this year, your customer service team did not have my motorbike's registration number linked to me or my home address so I had to wait for your team to confirm with another team, the information provided. After using this insurance with previous motorbikes and noticing that they NEVER sent the documentation of my policy (I always requested email instead of hard copy), this time MCE offered an online portal when I can see all my policy documents and these can be download straight away.”

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Posted 7 years ago

“Easy and clear website.”

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Posted 7 years ago

“The price I got quoted was excellent, for a first time rider”

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Posted 7 years ago

“Great Quote & Professional Service”

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Posted 7 years ago

“BEWARE OF COMPULSORY EXCESS WHEN PURCHASING ONLINE Not happy with MCE, watch out for their compulsory excess as I did not realise that they had set mine to £1050 with a voluntary £250, total £1300 which is the same value as my bike so hardly any point having comprehensive insurance. If it got stolen they would of paid out £100 only. It was not obvious that it was so high, I only noticed after paying my first payment and receiving documents, when I phoned them they admitted thats what they do so they make it to the top of the comparison websites. They changed my policy to third party f&t so that my total excess was only £250 and that was £30 more expensive than fully comp. To lower the excess to £250 with fully comp doubled the quote. After checking other companies for third party cover many where over £100 cheaper so I canceled my policy as I was still in cooling period and they will only refund me £8 of my first payment. So £72 for a weeks insurance...daylight robbery.”

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Posted 7 years ago

“so easy to arrange”

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Posted 7 years ago

“On renewing my policy I was quoted 144.25 by an MCE operative. Go compare quoted me 110 and when the renewal documents came through via email my policy was 85.79. the extra cover for europe was 66 pounds which I don't mind paying for but as for the actual insurance policy I feel that I have been ripped of by MCE as being quoted 3 different prices. I actually paid 110 on Go compare. MCE LOOK AT YOUR RENEWAL SYSTEM”

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Posted 7 years ago

“Superb Service from the salesperson who dealt with me and 100% great product Many Thanks !!”

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Posted 7 years ago

“Some two plus weeks since I renewed my m/c ins with MCE and despite a follow up call to the mce customer team I still don't have my insurance documents.”

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Posted 7 years ago

“I have purchase Insurance for my Motorbike about 5-7 days ago , received the request to complete a survey ( and chased once over the Telephone ) and still no documentation received by Email or Post ??? so far not impressed, cannot imagine what happens if I try and claim for any reason or need urgent help.”

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Posted 7 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews