MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

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“Cheapest every year”

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Posted 4 years ago

“Quick, easy, self explanatory and great value for money”

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Posted 4 years ago

“Never received a message to tell me about renewal took 3 days to speak to someone when I did it was short and sweet and price did not come down much”

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Posted 4 years ago

“Cost me £30 for the call just to set up the insurance!! Not a happy customer at all.”

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Posted 4 years ago

“Price was expensive. Incorrectly put information down on the insurance documents incorrectly and then wanted to charge me to correct it, had to wait on three separate telephone calls over 1 hour each before I was served, no calls returned, tried the online chat and the operator kept terminating the call and then denying it. The final straw came when they informed me they may want a certificate regarding the bike's rating. Luckily found another company cheaper and with better cover.”

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Posted 4 years ago

“So far over three days I’ve been put on hold for over 2.5 hours and when finally get through my insurance seems to have gone up by double since last year that’s including another years NCB”

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Posted 4 years ago

“Good price but that's about it, you can waste many hours trying to get through on phone, portal is also incredibly slow , online chat is next to useless. As I said good price but rubbish service, just hope I never need to claim.”

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Posted 4 years ago

“good price, including breakdown recovery.. let's hope I don't have to use it !!”

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Posted 4 years ago

“so far so good my second year with MCE”

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Posted 4 years ago

“Good price, good cover. I had to contact MCE about a change and it was sorted immediately.”

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Posted 4 years ago

“Not impressed to be honest. I've been waiting three days for my email confirmation to login to get my insurance documents. Can't get through to customer services at all as I need these documents to apply for permit parking outside my house. Its fair to say I won't be recommending you!”

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Posted 4 years ago

“The reason for the score of three ( which is quite generous ) l received and e - mail stating that using my last years details the price would be £92 , l tried using the on line system but it would not let me use the year of my bike which is 2008 , as it only showed the earliest year for my bike at 2010 . I had to then phone the contact number , after a conversation with the person on the other end of the line the cost increased to £138 even after the person on the end of the line entered their discount code . Will stay with the company for this year but will look for a better deal next year”

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Posted 4 years ago

“terrible customer service, hidden fees, impossible to get through too over the phone, would not reccomend”

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Posted 4 years ago

“At the end of the application, a window appeared saying my card payment had been declined. I wasn't able to retrieve my application form on line so I telephoned the given number. Eventually the call was answered and a lady informed me the payment had been received but she needed to put me through to a colleague. I was put on hold and gave up waiting after 40 minutes. I received an email indicating I was insured but had to register to get hold of the policy. The link didn't work. I called the number again. It didn't work (number not recognised message). I tried the on line chat and immediately got a response. I was sent another email with a link. I submitted the information and am still waiting for the necessary email response to give me a means of accessing the policy. The person "chatting" on line gave up when I informed them it hadn't been successful. I don't think I've been scammed but I still am unsure if I have valid insurance and if so and needed to claim, I can only imagine how impossible that might be. I guess you get what you pay for and they offered the lowest price. Lesson re-learnt!”

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Posted 4 years ago

“The quote was good for my bike but the stress and confusion . If u need to ring this company for anything take a couple of days off work And be ready to be cut off live chat line not helping Disponting.. this is not the staff fault ...they where polite and helpful But I think the company should invest in more staff to answer the phones ... By the end of this I was totally stressed out”

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Posted 4 years ago

“Quick efficient renewal. Best price. Why shop around.”

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Posted 4 years ago

“Very good price, hence two stars. Credit card payment failed to complete, twice. It was Saturday so left it until Monday, credit card payment failed to complete, despite buying other things inbetween. Tride my debit card, seemed to work. Waited for email with policy details nothing. Tuesday still nothing, checked bank account, payment was still pending. Wednesday opened a live web chat, gave my ref number, name. DOB, address and was told she could not find me on the system and I had to phone 01933 351 361 to which I said what and pay 10p a minute. She said she could not get me a call back. So I phoned but the line was dead, did not even ring. Back on the live chat said the number is dead, Carlos said they were having an update, what was my problem, so I explained again and Carlos said he would try to find out.... at this moment I gat an email from MCE with my policy details etc.”

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Posted 4 years ago

“Possibly the worse customer service i have ever experienced, been trying for 3 days, over 3 hours on the phone trying to talk to a call centre who do not understand a thing about bikes or insurance. Banging my head against the wall”

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Posted 4 years ago

“Took out new policy online process said card payment decline (unsure why) so checked email and policy gone through ok, checked bank and payment went through ok so website has payment glitch! Don’t try phoning them as never answer, also tried live chat which failed. IT process needs sorting.”

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Posted 4 years ago

“Price was reasonable. Took an age to answer the phone to get refunded my mispayments. I tried to purchase the policy online. However my payment said it couldn’t process despite be directed to my banks security questions, to which i answered. I done this a number of times and got charged 5 times despite it saying it couldn't process. I have been refunded. MCE needs to employ a better IT support team. Questionable service when you come to claim. Just search on facebook. Never again.”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews