Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.43

3.4 Rating 482 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

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Metrics

3.4

Based on 482 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set up and hassle free.”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Good price and service when you get through be careful of the very expensive call cahrges when you need to contact them by phone.”

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(Motorbike Insurance) - Posted 8 years ago

“Worst company I have ever dealt with, never again. Will charge you for everything and customer service is abrupt and rude.”

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Posted 8 years ago

“Very quick service, great Quote much lower than my previous supplier, will continue to insure with them if renewals are reasonable.”

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(Motorbike Insurance) - Posted 8 years ago

“I found the customer service excellent, and have done and will recommend this company to others in the future. 10 out 10.”

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(Motorbike Insurance) - Posted 8 years ago

“WARNING: DO NOT DEAL WITH THIS COMPANY Sent off details for quotation to GoCompare.com and got a good quote from Motorcycle Direct so choose them to insure my bike with. Paid the money only to receive a rude & aggressive call about 3 days later from some girl demanding a further £40 for 'undisclosed information' relating to a previous claim on my car insurance. In fact all the details were disclosed - some issue on blame. Anyway I chose to cancel the policy because of their aggressive rudeness. Cost of cancellation - £75 - Crooks & Cheats. Wish I'd seen the warnings on the site before I paid - seems they have a shocking service record - KEEP AWAY.”

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Posted 8 years ago

“They cancelled my policy. i rode my new bike without insurance for 4 months no knowing. I was bombarded with emails for my licence. When clicked on, it asked for my dob and email. I thought it was a fraud so i didn't reply. The "final Notice email" above the address says "to be sent 1st class" which they didn't do. They relied soley on email which im not interested in or use much. The letter in the post would have saved the policy from being cancelled. Very very bad.”

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(Motorbike Insurance) - Posted 8 years ago

“Good information, easy to understand.”

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(Motorbike Insurance) - Posted 8 years ago

“Needed to contact insurer re European cover, and all was very easy, and sorted quickly/efficiently with polite, knowledgeable staff.”

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(Motorbike Insurance) - Posted 8 years ago

“Hopeless avoid it at all cost.They will charge you for EVERYTHING.Dissrespectfull company.”

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(Motorbike Insurance) - Posted 8 years ago

“Worst company I have ever dealt with, never again”

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Posted 8 years ago

“do not go with these rip offs they auto renewed my insurance and put the price up even as i had another year ncb and then when i rang then to cancel as i found a cheaper insurance they charged me another £57 to cancel and rang them three time to cancel it before the cooling off time so please if you dont want to get ripped off go else were be warned”

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Posted 8 years ago

“All process was easy .A pleasure to deal with them. Thanks!”

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(Motorbike Insurance) - Posted 8 years ago

“BIKER'S BEWARE, BEWARE, DO NOT TAKE ANY POLICY OUT WITH THIS MOB, I SHOULD HAVE READ THE REVIEWS POSTED ABOUT THIS LOT BEFORE BUYING, SO LOOK AT THEM FIRST BEFORE GOING WITH THEM, REALLY DISGUSTING BEHAVIOR, READ THEM DON'T JUST TAKE MY WORD FOR IT. I TOOK A POLICY OUT EARLY MARCH AND HAD 8 YEARS NO CLAIMS, THEY COVERED ME FOR 2 WEEKS THEN CANCELLED AND KEPT MY MONEY, THEIR ONLY REASON WAS I HAD A MINOR 3RD PARTY INCIDENT , NOT MY FAULT BUT I REPORTED IT TO MY INSURANCE GUYS TO BE ON THE SAFE SIDE. THIS MOB USED THAT TO TRY AND HIKE UP MY POLICY. THEY CANCELLED MY POLICY WHILE I WAS OUT RIDING AND I HAD TO HAVE MY BIKE TRANSPORTED BACK BY VAN. THIS LOT ARE RIPPING HONEST BIKERS OFF FOR THE SLIGHTEST EXCUSE AND KEEPING THEIR MONEY. I AM NOW TAKING THEM TO COURT TO GET MY REFUND, ANY OTHER UNHAPPY CUSTOMERS CAN CONTACT ME AS I AM STARTING A GROUP TO FIGHT AGAINST THEM AND GET MONEYS OWED TO US. billythebiker61@yahoo.co.uk, also starting facebook group ACTION AGAINST MOTORCYCLES DIRECT INSURANCE RIPOFF. DON'T GET MAD GET EVEN. YOU HAVE BEEN WARNED.”

Helpful Report

Posted 8 years ago

“Completely untrustworthy. Lied to me about my renewal saying the best price available to me was in excess of £840 when I had only paid £305 on my first year and even though I told them I didn't want to renew, they renewed it anyway on my grandfathers card details taking the money straight from his account to renew the policy. I then had to wait on hold for 40 minutes just to talk to someone to cancel the policy and get a full refund. And the so called £840+ being the best price was a load of rubbish I found a company who can give me insurance for £324. And they could do it themselves for £356. LIARS AND THIEVES!!!”

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Posted 8 years ago

“excellent service, no fuss, no unnecessary questions.”

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(Motorbike Insurance) - Posted 8 years ago

“Very good easy to follow and understand”

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(Motorbike Insurance) - Posted 8 years ago

“Shockingly bad company to deal with. I called them today for a change of bike, they took all the details and then said they couldn't insure it and would have to refer it which they couldn't do until Monday. I have held a full license since 1988, I have no points at all and am a former DSA approved motorcycle instructor. The bike is a £1500 Honda Firestorm, hardly a high risk machine. I told them that I could insure the bike straight away online and could they please cancel the policy? They said I would get no refund at all, despite the policy being less than three months old so I told them to leave it running and I would keep the years no claims bonus. They said 'No, we're going to cancel it anyway now'. I told them that I didn't want it cancelled as I still have my previous bike but they refused to discuss it and insisted that they were going to cancel it anyway. They have now left my current bike uninsured for no reason and at a moments notice. Dealing with this company is a bit like dealing with a spoiled child having a tantrum. A disgusting company, I will certainly be avoiding them in the future.”

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Posted 8 years ago

“Good service all round, but then again I have never made a claim on this policy, and I hope not to. Best Regards D”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“when trying to get a second bike added to my policy, they claimed that the bike was not on there list. however they were happy to take over £300 to insure it as a separate policy with out using my 19 years no claims. as someone who works in the motorcycle trade I will definitely not be recommending there services to any of our customers”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

Motorcycle Direct is rated 3.4 based on 482 reviews