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Motorcycle Direct Reviews

3.4 Rating 482 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

3.4

Based on 482 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I sold my motorbike and cancelled the policy which had six months remaining they refused to refund the remaining six months premium on the basis that they could not obtain a refund for £36.00 from the underwriter because of the charges they had incurred.”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Very disappointed in this company! Took policy out at beginning of December 2015 and on the 6th January 2016 they cancelled it without notice due to not receiving my 1 years ncb. Staff very unhelpful and talk over you! I contacted them on the 29/12/2015 stating the pdf file won't open and they still did this! Avoid if you want to stay legal!!!!”

Helpful Report

Posted 8 years ago

“Very disappointed with this company. As a company that claims to be for motorcyclist their after sales is deplorable. Having taken out my policy and paying for it in full went on holiday came back and found several emails from them, telling that I was not insured when I phoned they said that they did not get my notice of no claims 15 years. The company stated proof of no claims was to be with them in 10 days and it's in their TERMS & CONDITIONS. £72 to reinstate it the policy cost £85 did take out their kind offer ,nor do you a refund because what it costs for the paperwork”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Great insurance at a sensible price. Never needed to talk to rep so very happy with first class service.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“I had a series motorcycle crash, once out of hospital i contacted the insurer who put me through to the underwriter which is AXA who were fantastic, my claims handler could not of been any better, he helped with advice, was so friendly and got me a very good amount for the written off motorcycle. I know this is coming across as a bit of an advert but I really was treated very well and a difficult time.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“An efficient and quick service, easy to arrange insurance on line”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“I took my insurance out with these robbers on the 27thSeptember 2015 and paid it in full to save paying interest on monthly payments. Due to unforeseen circumstances I had to sell the bike to raise some funds 26th November 2015. When I cancelled the policy they charged me £75 cancelation fees. They told me it was in the small print when I challenged it. Had I paid monthly they would have not been able to charge me anything. I intend to raise this rip off with the Ombudsman. They had the cheek to ask me if there was anything else they could help me with after they told me I was getting £29 back from £243. They really know how to rub it in.”

Helpful Report

Posted 9 years ago

“Easy arrangements, documents emailed , just a painless transaction (other than the paying for it of course)! Recommend this insurer.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“After purchasing a motorcycle and only having a booking for a CBT a month later, I had to insure the bike before it would be delivered, so went ahead on gocompare to find a quote, clearly stated that I do not currently posses a CBT yet received a good quote from Motorcycledirect. Purchased the insurance to then only be told a couple of days later that they can't insure me because I don't posses a CBT and on top of that charge me a cancellation fee and fee for the amount of days the bike has been insured. Despite all this I'm not even receiving the bike until a couple of days after my CBT!! Utterly incompetent organisation, stay clear because they're obviously nothing more than common criminals.”

Helpful Report

Posted 9 years ago

“Could do with the documents being available on line for the duration of the policy and not just 45 days”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“insurance cost £123 fully comp had policy for less than a month,refund £31.64 with a cancellation cost of £75, yes £75 seventy five pounds.Dick Turpin had a mask and you knew what he was after. The worst ever. On a scale of 1 to 10 its cost to be a 1 (one) and that's more generous than motorcycle direct...please don't do it.......”

Helpful Report

Posted 9 years ago

“Very good service”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Appalling service do not use them i moved address my policy was £125 and i had only had it 2 weeks, so i called and they wanted to double the premium! I then cancelled the policy as bennetts only wanted £90 for the year fully comp and motorcycle direct charged me my whole premium for cancelling! Pls avoid never use them as they are out to rip you off and speak with attitude!!!!”

Helpful Report

Posted 9 years ago

“bad customer service”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Easy to obtain. Will use site again”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Thank very much”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“because i was waiting for my CBT replacement in the post they decided to cancel it and give me the 120£ fine so make sure people to have all your documents before getting insured, they might be cheap but wasting my time and money whilst being homeless. i dont think ill b going with them again”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Motorcycles Direct communications are appalling. It was extremely difficult to get through to customer services. Took several attempts over several days. They didn't respond when I emailed, and they sent out a generic letter which didn't answer my query. I certainly won't use this company again.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Just a couple of things I have not had any insurance documents and I had recovery on the policy but have never found out who or how if in case of breakdown I would contact ,apart from that if I could have them two thing's I would be grateful yours sincerely allen shefford”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Very fast and reliable system easy to understand I am very happy with the service.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

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Motorcycle Direct is rated 3.4 based on 482 reviews