Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.43

3.4 Rating 482 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.4

Based on 482 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

Write Your review

Tell us how Motorcycle Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor service, I completed a quote and paid my insurance documents were returned compulsory excess increased from £250 to £550, I questioned this and was given a number of excusses. They refused to honour my original quote so I cancelled it, I was charged £25 for this. I have now made a complaint to the financial obmudsman. Do not use this company thats all they are interested in is taking your money and not giving you a service.”

Helpful Report

Posted 5 years ago

“Under no circumstance use this firm. Never answer the phone after taking your money!!! And when they do just want to charge you for nothing!!! Complete con firm.”

Helpful Report

Posted 5 years ago

“Seemingly normal at first i took insurance out on a motorcycle, cheap monthly payments of 15 pounds a month cheers easy. I had to cancel the policy as i went into surgery, an admin fee of about 30 pounds and that was all i heard from them...untill a few months later where they handed all my details to a debt collection agency and i apparently owe 90 pounds for unpaid amount on my policy. Motorcycle direct didn't contact me directly just sent debt collectors after a made up sum of money.will never use this company and highly recommend no-one does.”

Helpful Report

Posted 5 years ago

“Auto renewed my insurance just before a Bank Holiday. I contacted them asap but they said they would have to charge me a cancellation fee. I said it was a different contract as the price had gone up. They then offered me £10 off. I asked why they hadn't offered me the cheaper price to begin with and they said blah blah blah.”

Helpful Report

Posted 5 years ago

“Fees, charges for everything! Avoid this insurrance if you can”

Helpful Report

Posted 5 years ago

“Awful company. They cancelled my insurance even though my lender was happy to continue, basically I missed one monthly payment had no letter from them at all just a text message stating insurance due to be cancelled in 24hrs so I called them up and they had already cancelled it, rather then fighting them I said I would start a new claim but the lovely call handler decided to hang up. Avoid this company don't know where they get there employees but they are more suited to debt collection.”

Helpful Report

Posted 5 years ago

“Tried ringing them to change my credit card details as they were going to auto renew, spent over 30 mins just waiting for someone to answer, cannot believe this day and age there is no other way to contact these people than on phone. Finally answered phone lady was good & cancelled policy (hopefully) without any real hassle”

Helpful Report

Posted 5 years ago

“Well cover's cover isn't it? They were cheap and I never needed to use. My only point of contact was when they autorenewed my policy which I didn't want and I called to ask them to turn off autorenewals next time but they said it wasn't in their terms of business to do that. So I binned them off. If they can't be flexible enough to do that - I very much doubt they'll be at all flexible/amenable If i have to make a claim with them!”

Helpful Report

Posted 5 years ago

“Great insurance company competitive price quick response on phone👍🏼”

Helpful Report

Posted 5 years ago

“Just cancelled my policy. Was happy to pay the £50.00 cancelation fee, but then the guy starts quoting me more cancellation fees for buying the policy originally through a 'Comparison site' plus other fees for termination of non refundable charges such as breakdown cover, legal cover etc etc. And they have the balls to charge me for the phone call as well. Not impressed, they rip you off everway possible, it was almost not worth cancelling the policy and just let it run, eveen though I'd sold the bike. Will never use Motorcyle Direct again!”

Helpful Report

Posted 5 years ago

“Total scam artists, appalling customer service, aggressive attitude, impossible to contact. Cancelled my policy due to some mystery non disclosure documents I "failed" to provide over a notification discussion I had with my previous insurer a year ago. Despite sending numerous NCB documents & in spite of my previous insurer Bennetts getting involved, no-one could fathom exactly what it was they wanted. They charged me 116 quid for the privelige of them cancelling & I'd only been with them 2 weeks. Went back to Bennetts & just renewed with them. Going to them was the biggest mistake I've ever made in over 30 years of bike ownership.”

Helpful Report

Posted 5 years ago

“Worse insurance i ever had. Only hav insurance 4 months tried to change bikes, they refused. Wouldnt let me cancel initially until they took another months payment off me. Then wouldnt answer the phone when i had to ring back. Then demanded another 90 pound to cancel and just took it streight out of my account. Scam”

Helpful Report

Posted 5 years ago

“Never answer the phone. Trying to cancel as no longer own a bike - impossible and with automatic renewals!”

Helpful Report

Posted 5 years ago

“No issue with actual insurance as never had to claim. However on renewal impossible to contact them on phone and no email address available. Phone charges are 7p a minute. Could this be an income earner? Eventually sent them a letter.”

Helpful Report

Posted 5 years ago

“almost impossible to contact by phone”

Helpful Report

Posted 5 years ago

“Costs a fortune in time and money to make contact. Costs a fortune to do anything with your policy. Luckily cancelled policy before i ever had the privaledge of claiming!!Dont bother with them!!”

Helpful Report

Posted 5 years ago

“Wouldn't even give them one star. Awful company that charge you hidden fees and then treated debt collectors if you don't pay it. Don't get insurance off this company!”

Helpful Report

Posted 5 years ago

“Specialist broker provides good rates for similar cover”

Helpful Report

(Motorbike Insurance) - Posted 5 years ago

“Absolute rip off. Following automatic renewal of my motorbike policy, I have just been charged an additional premium of 40% for "non-disclosure" of my wife's car last year. Of course notification of the "oversight" came just after the 14 day cooling off period so when I cancelled on principle, MD kindly returned 30% of the premium despite 11 months of cover still remaining. The relevance to my securely garaged motorbike to the theft of a car from the street escapes me. Do not go near this company or Europa- as others have said before me, there are much better options out there.”

Helpful Report

Posted 5 years ago

“Do not insure with Motorcycle Direct /Europe Group! I received a very aggressive note accusing me of non-disclosure three weeks into the automatic renewal of my motorbike policy. They charged me a whopping 40% additional premium for the non-disclosure of the theft of my beloved Land Rover from the street last year. On an automatic renewal this feels like entrapment. Of course the notification of this oversight arrived just after the 14 day cooling off period so when I asked to cancel my policy (I've been with them claim free for over 10 years), they generously returned 30% premium despite another 11 months remaining on the policy. As it is, I see very little relevance to the theft of a car off the street compared with a motorbike in a locked garage that has been claims free for a decade.”

Helpful Report

Posted 5 years ago

Motorcycle Direct is rated 3.4 based on 482 reviews