Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.43

3.4 Rating 482 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.4

Based on 482 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to deal with, friendly staff and a good quote. Happy customer”

Helpful Report

Posted 5 years ago

“Payed the deposit. Then call email to say my occupation was wrong. Then another email to say they got to make amendments costing another £30… really not good beware!!!”

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Posted 5 years ago

“No clames proof sent to me when asked for. Or no £25 discount given with discount code offer.”

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Posted 5 years ago

“Very helpful, and lovely to speak to on the phone. Easy to call. Waiting time not long, And all round, customer service, is great. I would recommend.”

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Posted 5 years ago

“Very quick got all paper work very cheap would recommend”

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Posted 5 years ago

“I received an email in my junk box stating policy cancelled but didn’t receive anything beforehand to say what they requested from me. Communication from this company is none existent.”

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Posted 5 years ago

“Quick and easy from quote to accepting policy. All documents received really quickly. Best quote from a list of 14 so good value for money too.”

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Posted 5 years ago

“Quick and easy from quote to accepting policy, received all documents by email really quickly. Best quote I got from a list of 14 so good value for money too.”

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Posted 5 years ago

“Easy to deal with, painless process. Only slight niggle, customer services number not free and took a while to answer.”

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Posted 5 years ago

“Excellent customer service . Very good price . Would recommend.”

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Posted 5 years ago

“very good bike insurance and very help full on the phone.”

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Posted 5 years ago

“Very easy to insure with”

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Posted 5 years ago

“Having been a previous customer it still took nearly 20 mins to arrange it all, but overall a good experience & competitive price 😉”

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Posted 5 years ago

“Don't use. They quoted me a good rate and which I paid in one instalment. Having got my money they then refused to accept my proof of no claims, cancelled the policy and kept the money. Nice work if you can get it I guess.”

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Posted 5 years ago

“I have had a 300vespa insured with you for two years I had just re-newed a month ago! For £153 ish. I have changed my bike to a BMW 800 and was told I had to pay another £243 ! I explained could get insurance with another company for £150 I was told well that’s the deal I was told it was gone cost me £50 to cancel plus the month I had had already ! I sed I wanted to cancel I was so so disappointed that your company was gone screw me over. I was put through to cancellations that after a long talk charge me a £50 to stay .... I WILL NOT be insured with you next year shame on the way you conduct you business you must be so disappointed in the company you work for I would be”

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Posted 5 years ago

“Very competitive prices and easy to buy online.”

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Posted 5 years ago

“Very helpful sales representatives got my second bike insured at a good price and honouring my NCD on that bike. Next year I will look at multi- bike insurance when I can line both bikes up with the same start date. The only negative so far is the time you have to spend on the phone on hold. Apart from that very pleased.”

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Posted 5 years ago

“Taken my deposit and cancelled my policy because I couldnt pay by direct debit I want my deposit back this was your fault it was cancelled you should not have offers me the policy on a monthly premium”

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Posted 5 years ago

“Cheapest quote. But 75 pounds to cancel a policy. Come on, you might think thisis clever MCD. But this will stop me in future using your company.”

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Posted 5 years ago

“Had a policy with a bike - bought a new bike - wanted to move from one to the other. You wanted to charge me another £364.00 until the end of the year, on top of me already paying £500+ already. Went online - new policy only £668 ?? Finally spoke to someone with sense - cancelled the other policy - got money back on new one - this should NOT happen it was stressful and bad service.”

Helpful Report

Posted 5 years ago

Motorcycle Direct is rated 3.4 based on 482 reviews