NCI Reviews

Name: NCI
Rating: 1.91

1.9 Rating 66 Reviews

20 %

of reviewers recommend NCI

Company Reviews

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1.9

Based on 66 reviews

Customer Service
Communication Channels	Telephone, Email
Avg Email Response Time	-1 hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Increased my quoted amount by £500 but by the time they did this had already had the insurance out past the 14day free cancellation period so would have had to pay alot to cancel...”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Put through to 1call clame after 20 phone calls I ended up way out of pocket even though 3rd party accepted full responsibility will not ever even phone them or recommend eather of them”

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(Car Insurance) - Posted 6 years ago

“Had insurance for year/monthly payments made me sign the agreement and a day later they're cancelling my insurance and making me pay a cancellation fee? I've only just paid £260 to them and I haven't even been with them a week yet.”

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Posted 6 years ago

“apsolutly discusting!!!! i had insure with them for 9 days, i needed to cancel i paid my 90 pounds disposit at first when i got the insurance, when i phoned up to see about canceling on day 6 they said thyey would ow me money 44 pounds then when i did cancel on the 9th day they said i owed them 13 pound! how can it go from on to the other in 3days?? they are the worst car insurance ever AVOID!!!!”

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Posted 6 years ago

“I didn’t accept renewal of my policy as gone up 100%!!! No claims at all made last year! They happy to proceed cancellation but £50 charge. I have explained as I have no agreement for this year yet and as customers right I can step out of this and cover cost of cover for number of days used but NCI keep asking for £50 for cancellation of agreement when nothing in place. Keep away from this company and I’m sure pay out will be a same!!!!”

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Posted 6 years ago

“Avoid.. said they sent me reminder ..they definately didn't. Still charged me and I don't even have the car anymore. Not happy”

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Posted 6 years ago

“Car insurance taken out 24.12.17, company want to cancel contract today and charge me over £100 and keep deposit I have paid”

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Posted 6 years ago

“I can’t complain is the bests one!”

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(Car Insurance) - Posted 7 years ago

“Awful service. Have been asked question after question about my policy and supplied information for this and now because of NCI not informing myself of specific requirements my policy is now increased by £79 plus a crazy £40 admin fee. Will not be renewing! Not exaggerating honestly pay a little more to another insurer and avoid this like the plague”

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Posted 7 years ago

“Avoid avoid avoid Scammers and after your money!!!!! Whatever you do avoid this company.”

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Posted 7 years ago

“Do not use this awful company!!! After two weeks of having the policy they irreversibly cancelled. I asked why and asked if they could simply increase my policy if there's a reason problem. The company refused although I had actually sent my licence details to them. This was due to a EXPIRED speeding ticket. My policy has been running two weeks and I paid an annual fee £709 they have said they would refund £400 meaning in just two weeks they think its cost £309?!!!!! I asked if I paid monthly how would they have resolved this and they refused to answer. I've now paid £1600 in insurance. I'm totally upset and I've asked to speak with a manager and their response 'we don't have one' laughable avoid at all costs.”

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Posted 7 years ago

“Terrible company my wife cancelled her policy after 3 months and they demanded rest of policy money and £80 admin costs avoid this company at least Dick Turpin wore a mask”

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(Car Insurance) - Posted 7 years ago

“Responsive”

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Posted 7 years ago

“Horrendous customer service! They cancelled my policy on the 14th day (obviously knowing they could then take a cancellation fee) I paid the year upfront to save money and after just 14 days they took £200 in fees out of my money! I was pushed from person to person all day and out of the 6 different people I spoke to only 1 was nice, the rest were vile, rude and unhelpful! Avoid avoid avoid this company is the worse I've EVER dealt with :@”

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Posted 7 years ago

“Excellent company”

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(Car Insurance) - Posted 7 years ago

“My partner took out a car insurance policy last night, but subsequently realised she was insured as a named driver on my insurance. She paid an initial payment of over £90 at the point of taking the policy out. The policy documents state that there is a Cooling Off Period of 14 days, and that a charge of "£25 or more" can be applied. She received a refund of £9, 12 hours after taking the policy out. Unhappy with that, I called them myself and spoke to a member of their "customer service" team. I explained the situation again, and that I was very disappointed with the offer of a £9 refund. I was met with a wall of legal terms and conditions and told that my complaint wouldn't go anywhere. Frankly disgusting lack of customer care, I will never use this company for anything again.”

Helpful Report

Posted 7 years ago

“Avoid this company. Unfortunately I missed the part in the documents where it asked for a license check code. I sent all my documents by email thinking everything was in hand, even had a reply by email saying thanks for the documents(you would think at this point a professional outfit would notice no check code and mention it in the email reply). I received a generic letter requesting all my documents the day after sending the email but I assumed the email I sent was being processed and the letter was probably sent before that. Next thing I have a letter saying my policy will be irreversibly cancelled and £75 cancellation cost. No email or phone call or voicemail message requesting check code. So you can only assume this is a money making scam. I have no issue whatsoever giving a license check code just missed it in the letter, busy lifestyle etc. Lesson learnt, pay a bit more with a reputable company. Don't cut corners with a faceless, heartless and greedy little outfit!”

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Posted 7 years ago

“Very disappointed with the company, Felt being cheated. Sold my car last week 30jan and cancelled my insurance same day. Instead of having a refund for unexpired period was asked to pay 32.22 pounds instead. Got a letter today asking for payment and warning of legal action. Very upset with the company and will not recommend them to any one”

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(Car Insurance) - Posted 8 years ago

“easy to search”

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(Car Insurance) - Posted 8 years ago

“NCI's aim is to provide competitive quotes through comparison sites and then hit you with whopping extra costs. For the first time I had to provide licence check codes from DVLA and copies of actual licences, this allows them to check you driving record, which is reasonable you may think. However, what they are looking for is any minor discrepancy in your 'compare the market' data and then come the extra's. I didn't know about a speeding fine my wife had incurred last year (SP30, 3 points) and they wanted £150 extra on top of a £400 premium. About £85 more than when priced competitively. To cancel the policy after 34 days I was offered £245! A derisory amount as they charge £75 plus the £50 commission they originally made on your policy! I was very keen to take my business elsewhere but ended up paying £81 odd to remove my wife from the policy. Customer service was pretty good but the hassle and costs 'post quote' will mean I never insure with this company again.”

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Posted 8 years ago

NCI is rated 1.9 based on 66 reviews