“Poor customer service ,they ask documents to Chang adders I send them gas ,elctric Bill and driving licence and ask £57 . However after five days I get the leter to cancel the policy which is surprising me .i ask poor customer service to explain how is cancel (they said after five days ) and I ask my question again (they said after five days) . If you don't want to surpris like me don't buy fram this company”
“Poor customer service, they said my policy documents had been returned by royal mail undelivered, so they said I had to send them multiple forms of identification to prove who I was, sent them photocopies of utility bills and driving licence, they then demanded I send them copies of my bank statements, told them I wasn't willing to do that, this went on for weeks, took them newly 3 months for them to send my policy documents, wish I had spent the twenty quid extra to get a policy off a proper insurer, can't wait till May so I can change to another insurer, hoping I never need to make a claim on this policy as I don't want to have to deal with the very poor customer service offered by this company”
“Had my van over 2 weeks and still waiting for engineers report will not give a courtesy van until they have this costing myself to hire one as self employed definitely won't be using again and would advise to stay clear of this cowboy outfit”
“I would not recommend this company they took 3mths payments out then cancelled it due to me not sending the mandate bk but they could take money out via direct debt makes you laugh then charge me £130 cancellation fee”
“Contacted the company to ensure my no claims was valid and now having weeks of trouble and cancellation threats as they have rescinded their agreement.
Long story short - Lease car policy and they will only accept no claims from the fleet solution - not the insurance company that the fleet use that have provided all details they request! I'm now over £100 out of pocket and may lose 16 years of no claims with this company! ONE TO AVOID!”
“Do not buy from OCTAGON, they are scammers. Please google octagon scam and it will become clear to you what they do. Please do not go for their lowest price as they will scam you to pay double that money using tricks. They are registered in Gibraltar and you cannot complain about anything they do. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!”
“ALREADY INSURED WITH THIS OUTFIT FOR LAST FIVE YEARS WITH NO CLAIMS BUT WOULD NOT INSURE ME UNTIL I COULD PROVE NO CLAIMS THEY HELD ALL THE PROOF FECKING FOOLS”
“I had policy for one year. No one informed me about renewal and changes on it. Also price went up. I cancelled and tried to buy new one online as it was cheaper then renewal, had error. So i cantacted with customer services which is unfriendly and horrible. Everything end up with no chance for me to continue with Octagon as a reason they sad they can't cover me because I am keeping the car in garage. Wtf? I sad I can keep it on the raod if you want so and they sad I already sad I keep in garage and there is nothing they can do.
Horrible company. Was happy for a year. They only care about getting new customers, if you are about to be with them for longer they don't givr a sh*t for you!”
“It seems a shame if you are not able to drive for whatever reason for more than a period of two years Octagon claims that it is an industry policy that your No Claims bonuses cannot be used against a policy. As a relatively safe driver never making a claim against any insurance policy, I have lost my conscious effort to avoid causing an RTA. If you ever find yourself in such a position I would recommend to try your best to maintain an affordable policy for such needs. You may be required to travel or consider a mid term hospitalisation for a period longer than two years. It is a shame if it is an industry policy that the honest and safe drivers have contribute to the level of car insurance fraud and crime that is reported in the press. If you have consider insuring a vehicle after a couple years absence from driving. I would recommend to shop around until you find a company you are happy with. I found the Post Office good at the beginning but they wanted to stack the insurance premium if I was a young driver!”
