“Poor customer service. Operators rude and unhelpful. Had a policy with them (44 yrs old male, no accidents, no claims, no convictions, full no claims etc.) for mini diesel and they refused to upgrade my insurance policy to include business use. Would have had to cancel insurance with them, pay cancellation fee and get significantly reduced refund on existing months left on policy before going elsewhere. Complained that they didn't inform me that they didn't offer the facility of business cover - they stated that they did, just not for me! I asked why, they wouldn't enlighten me. Avoid - even if they are cheap!”
“Electronic documents incomplete, and website next to useless. Communications poor. They appeared to be completely baffled by me changing insurers at the same time I was purchasing a new car, surely an everyday occurence for them! They made it excessively difficult to transition from one insurer and car to the other on the same day, saying I couldn`t have two sets of insurance with the same no-claims running concurrently, and I had to come up with additional proof this was not the case. I know you can't use your ncb on more than one policy, but most insurers ignore this anomaly for the few hours overlap. I could not recommend Octagon.”
“Continuing problems with this company.
Last year they auto renewed policy despite having received cancellation.
It was only when I approached the Financial Services Ombudsman that Octagon actually started to care.
They added breakdown and key cover to my policy despite me declining them both.
They appear on Money Supermarklet.com to be cheap but have high APR for pay monthly and if you miss a payment the fees are rediculous.
The staff are rude and disinterested when you call customer services.
Advise calling them off a recorded works phone as agents have told me direct debit date could, and would be changed, but then they didn't do it, and you're held to account.
By far the single worst company I've ever had the displeasure of having insurance through.
Thankfully I have never had to claim on their two-bit policy, I can only imagine they would be an absolute nightmare to deal with if ever you needed to claim.”
“Have nothing against the company providing my insurance
It's this site I am still waiting for my free mearcat it's been 12 months nearly and I still haven't received it”
“Was hit by an uninsured driver december 2014. After 5 months my car was still not fixed. I have since left octagon insurance. To this date my car has still not been fixed.”
“Good price. Good communication. Easy to purchase and fast delivery of documents. I just hope my renewal quote is good in a months time so I can stay with octagon insurance”
“Been very good easy to understand even just took pics of documents to save sending and emailed them including no claims hope they cheapest again to stay with them”
“they made every thing very easy with good clear communication every step of the way.It would of been nice to have written proof of my policy and not have to go on line for it but other then that every thing is good with Octagon”
