Pets At Home Reviews

Name: Pets At Home
Rating: 2.08

2.1 Rating 513 Reviews

25 %

of reviewers recommend Pets At Home

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2.1

Based on 513 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my Jack Russell puppy a set of 3 tennis balls supposedly designed for puppies. Within minutes of her playing fetch with them, the fabric coating went very woolly to the point that they couldn't even be rolled along a tiled floor. Total waste. Got her some good Kong balls online that she can play with for hours. Pets at home sell so much rubbish that isn't fit for purpose.”

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Posted 1 year ago

“Visited Pets at Home, Nuneaton, today with my grand-daughters aged 10 & 7 for a Petting Session. Simone, the member of staff supervising our visit was fabulous. She had a very warm, friendly & welcoming nature and allowed plenty of time for the girls to cuddle and feed their favourite animals the guinea pigs. Simone also allowed time for the girls 2 feed the lovely fish in their tanks. Many thanks to Simone, we will definitely make another visit 🤗”

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Posted 1 year ago

“I have been to Pets at Home in Coleraine many times and every time I get served by Melissa, she goes above and beyond, super friendly, professional and very helpful, she is always pleasant, an absolute pleasure to deal with. it's one of the main reasons I shop at this store, good customer service goes a very long way!!”

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Posted 1 year ago

“Pets at home catterick very helpful no problems at all we where looking at a rabbit explained to us it was a bit on the nasty side and not suitable with children the assistant know all about the rabbit also help full with dog food and promotion s that they have lovely girl on the till cannot fault them it must be different areas that have problem staff”

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Posted 1 year ago

“I visited your Bridlington branch today and I felt the need to leave a fab review. This store is always clean and tidy and the staff are always so helpful. Today we purchased a hamster for my daughter and was served by Stace she was super helpful explained everything we needed and couldn’t have helped enough. She served us quickly and answered all the questions we had. There was another girl on the tills with red hair I didn’t get her name unfortunately but again so lovely she asked how we was upon approaching the checkouts and was really friendly. The staff in this store deserve a bonus.”

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Posted 1 year ago

“Absolutely shocking ..I went to pets at home at sutton .. to pick a 15k bag of dog food Ava at £43 .. the trolly was absolutely filthy no one to help me lift it .. was over charged at the till for out of date treats and the women on the till was rude just said I will honour it .. the shop looked filthy .. no staff dirty trolleys .. prices mixed up still from Christmas.. I will never go back there again .. toy donuts £1.50 on the shelf £2.00 at the till it’s very poorly run .. I left my food in the dirty trolly and ordered it on line .. shocking ..”

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Posted 1 year ago

“I went in to pets at home in meanwood.the staff are not very helpful and rude.the prices are expensive and they don't always have what you want.its a wonder they have any customers left.”

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Posted 1 year ago

“it has been over 2 weeks since i ordered the flea and worm for three dogs. They dont respond to emails and the live chat is pointless as you talk to a bot.”

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Posted 1 year ago

“Still waiting delivery of dog food ordered and paid for 8th December Ignoring my emails - complete wasters”

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Posted 1 year ago

“Just opened one of my boxes of Butchers tray dog food to find many of them squashed and 2 split open. Not the first time they've arrived damaged. Obviously more care needs to be taken with delivery.”

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Posted 1 year ago

“pets at home is a very popular place for people to buy small pets and supplies, however it gives out all the wrong info and is hypocritical and the reason for many animals have a bad life. There hamster cages are extremely small a way under the minimum however a lot of them are labelled "large hamster enclosure" when there far from it, their rabbit/Guinea pig enclosures are the correct sizes for hamsters and the minimum depth witch shows they can build cages the correct sizes and just make the bars smaller but do not. I have seen multiple people buying pets from there being given all the wrong info, people put their trust into this business but end up with stressed out animals living a bad life. yes, some of the products are good for eg SOME of their pet food such as the selective brand are good whereas updated vet studies have showed food such as the "friends farm harry hamster" food are not nutritional, another eg is on multiply YouTube videos say how rabbits need 2meters x 3meters and 1 meter tall to properly run around and do zoomies and binkies but in stores they say that they only need to be able to take 3 hops forward in their enclosures, very hypocritical. I believe that pets at home has a lot of potential too help many people educate them selves and give their animals a good life it would be so easy for them to sell the rabbit cages with smaller bars as hamster cages and get rid of the abusive cages they currently sell for hamsters and sell proper sized pens such as xpens for rabbits and Guiana pigs.”

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Posted 1 year ago

“Pets at Home make errors with orders and the customer has to wait till after Xmas while they re order correct item . Apologies and expedite delivery would be a nice gesture but no....”

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Posted 1 year ago

“ordered frozen dog food should have been two parcels DPD delivery number H02X8A0003606848 The driver dumped one box in the street outside the gate did not ring the bell did live chat and girl said sorry dpd left other parcel at depot and they would have to re send as frozen dog food. have heard nothing since still waiting for the other parcel to be replaced need the dog food urgently. not a way to treat a customer order same thing each month spending aprox 76.00 per month expect better service than this an update on where my replacement order is would be good with a delivery date”

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Posted 2 years ago

“Absolutely impossible to pay for an order online. Quite hopeless. The chat line was no help at all .”

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Posted 2 years ago

“PET SAFETY PRODUCTS ARE UNSAFE! NO RESPONSIBILITY TAKEN BY PETS AT HOME WHEN WEARING A PETS AT HOME DOG SEATBELT, MY DOG NEARLY WENT THROUGH THE WINDSCREEN AND FRACTURED HIS TAIL. THE SEAT BELT WOULDN’T HAVE CONSTRAINED A BUG! WAS PURCHASED IN GOOD FAITH TO KEEP MY DOG SAFE AND SECURE ON CAR JOURNEYS AND IN THE EVENT OF AN ACCIDENT. I THOUGHT THATS WHAT SEAT BELTS WERE FOR?”

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Posted 2 years ago

“Online order badly packed arrived in a battered box. 24 cans of dog food randomly thrown into a very insubstantial cardboard box. 16 tins damaged. Tried online chatting. Sent me to examine contents then closed chat. Appalled is understating how I feel. Would be so unfair to blame carrier.”

Pets At Home 1 star review on 6th December 2022

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Posted 2 years ago

“What is that ???? Ordered next day delivery and this what we got !”

Pets At Home 1 star review on 27th November 2022

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Posted 2 years ago

“Swindon store still selling sick Bearded dragons from filthy vivariums even after they had been advised of a highly contagious parasite infection. The store manager is still ignoring the advice that was given in relation to cleaning out their vivarium.”

Pets At Home 1 star review on 26th November 2022

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Posted 2 years ago

“We were hoping to buy tropical fish to re stock my wife's tank 24x12 x15 inch as its presently down to 2 x 3" swordtails and one x 2" platty, I asked for 6 x neons & 1 x cory catfish. She asked me for the litre capacity of the tank, I didn't know off the top of my head but gave her the tank size. She advised bluntly that without the litre capacity she could not serve me with any fish. I would have thought that anyone working in that area would be able to determine the volume from the size I gave, in fact I did it straight away on the Internet when I arrived home (its 70 litres).”

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Posted 2 years ago

“Newhaven branch very rude staff member called Debbie”

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Posted 2 years ago

Pets At Home is rated 2.1 based on 513 reviews