Pets At Home Reviews

Name: Pets At Home
Rating: 2.08

2.1 Rating 513 Reviews

25 %

of reviewers recommend Pets At Home

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2.1

Based on 513 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

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“Staff have a bad attitude .. obviously told to push products and repeat treatment ordering with direct debit! The information they request for selling flea treatment is ludicrous ... obviously storing and using customer personal data for their own purposes. Will not shop there again!”

Helpful Report

Posted 3 years ago

“EVERY TIME we try to buy food for our dog it is OUT OF STOCK. I have previously complained about this two years ago then last year and now this year. All the stores are he same. I tried Irvine, Kilmarnock and Ayr yet none of them have stock. Abominable service. Even online we cannot order it. Surely after THREE YEARS they should have sorted out stock issues. We will now have to take our custom elsewhere and change our dogs food as he normally has Wainwrights which is a Pets at Home OWN BRAND so NO EXCISE FOR RUNNING OUT EVERY FEW WEEKS. No member of staff is at all bothered about the lack of stock but perhaps they will be ehrn they close the stores. In all honesty this might be for the best as disinterested doesn't even come close for these stores.”

Helpful Report

Posted 3 years ago

“Took my 2 chuwawas for there yearly check up to Dunfermline branch. Told nurse I was having their dental treatment done elsewhere, as they charge extortionate costs. Have been on pet plan since 2017. Manager came out and gave me abuse.Then refused to give me the dogs flea and worming tablets. Will be cancelling pet plan, and never use them again. They are just money grabbing. They dont care about the animals. Realy angry x customer.”

Helpful Report

Posted 3 years ago

“1st experience, my mini dachs had to have 28 teeth out .the op went well and she is great, but paying nearly £1000 was a shock. 2nd experience my 9yr old mini dach was vomiting in the morning, didn’t get better so took him to vets at home vet at 14.30 vet gave him a couple of injections anti sickness, antibiotics, then sent him home saying he should improve, but if he got worse ring their emergency number. He got worse rang number and took him into Hemel Hempstead as instructed. He died in the night , then was given a bill for nearly £2000 . Absolute rip off. I know it can’t be verified but when I enquired at my other vets how much would they have charged for removing 28 teeth they said between £350- £500 . And as for the one who died they said the vet should have done tests to check for cause of sickness and keep him in the overnight facility instead of sending him home , because the Aylesbury vets was closing at 4 they just wanted him out so they could go home. Only changed vets as we had moved a few miles away and pets at home was nearest. What a mistake.”

Helpful Report

Posted 3 years ago

“Went to Pets At Home Folkestone on Sunday evening and was welcomed by two lovely staff. Ian was so helpful and recommended a few things for my new Cavapoo puppy. Caroline was super friendly and went above and beyond with actually taking us to the sections and showing us what products she recommends and how it could benefit Cooper. Highly recommend the Folkestone, Park Farm branch and if you’re lucky enough to visit on the days Ian and Caroline are working, you won’t be disappointed 👏🏼😁”

Helpful Report

Posted 3 years ago

“Petsathome Bishopbriggs. Well, be there 10 days ago due the kitten was sneezing, dropping eyes and coughing, been told the cat was good and the vet against the medication, cool, been charged 37 £ for consultation.. Today, been there again for the vaccination but the vet suggested the cat needs antibiotics, so no vaccination and been told i would be changed only for antibiotics. Well, the secretary charged me for antibiotics and consultantion(and this time was 38£+ medications). When i was asking to see the vet for clarifying why she said something different before, she just send the secretary again to repeat the everytime you have to pay the consultantion...but it wasn't planned today. Won't go there anymore and will do the treatment somewhere else. I feel ripped off frankly.”

Helpful Report

Posted 3 years ago

“Dog flea & tick treatment with wormer subscription. Front line Plus and Drontal - flea treatment was beyond useless. Tried for6 months and dog has more fleas and problems than before started. Even after applying treatment, within week he needed flea shampoo treatments. As for tasty wormer - needed to crush and hide as he would not take it. Waste of money. Just had to fork out for a load of treatments to treat my dog for fleas, and skin irritation due to flea bites and itching.”

Helpful Report

Posted 3 years ago

“Delivery of wet pet food was badly packed and arrived damaged , presumably due to rough handling in transit. Other suppliers do it much better.”

Helpful Report

Posted 3 years ago

“Took my Staffie to be vaccinated even though he was double muzzled the vet refused to vaccinate him as she said he was too much of a handful.All what was wrong with my dog was he was very scared,not vicious.Vets are meant to be highly trained and surely able to handle a scared double muzzled Staffie.Very bad response from a professional Veterinarian whose profession is to treat frightened animals big or small.This happened at the Milton Keynes branch on16/08/21.I am now looking for a proper Vets and have cancelled my pet program I had with Pets at Home.”

Helpful Report

Posted 3 years ago

“wet pet food was damaged during the delivery of cat litter. Sent photos to customer service live chat they "couldn't see" the damage. A 20kg bag of cat litter was demolished by dpd in the box which was all taped up and photos showed open food and dirty box but not interested and rude. I love my local store Pets at Home and have been a customer for over 10years but online service awful.”

Helpful Report

Posted 3 years ago

“Cancelled appt, didnt tell me, even though booked month ago, rang day of appt luckily, 2 girls not trained enough to do my type, manager chris didnt believe i booked and said they always ring to cancel, had to send email screen shot of confirm, didnt even apologise until i said i would contact head office. This was camborne, cornwall store. Would not recommend as unprofessional and untrained.”

Helpful Report

Posted 3 years ago

“Ordered dog food for click and collect as looking after daughters dog and we were running out . Ordered Wednesday, showed on page I would get it friday. Paid for it then it showed Saturday as delivery 👎. Now on Friday I have recieved an e mail saying it would be Monday before I will get it 🤬”

Helpful Report

Posted 3 years ago

“Took my dog for a groom, his 2nd groom ever. I can not express how disgusted I was with the service & cut. They did no cut on his tail, legs or under his chin. They also left a bold patch the size of 5p in between his eyes, and also cutting him. When we collected him, we could hear him distraut in the back. With both staff sat at front of house talking shop. Why was nobody checking he was OK, giving him a stroke... Cutting his hair correctly! I asked why nobody was out back with his as he was incredibly upset... One girl said "I'm new", the other just looked at me. I am going to post this in as many places as I can.... Please please please if you are reading this, do not take your dog to pets at home Derby for a cut! (Kingsway). You should hire staff what give a s**t about animals!”

Helpful Report

Posted 3 years ago

“Advice get 2nd opinion”

Helpful Report

Posted 3 years ago

“Ladies on reception lovely but very overworked The vet we saw was uninterested in my dog gave her some medication,I asked him to trim her nails he done one then said the rest were fine because my dog was struggling and charged me £120 for this 😱”

Helpful Report

Posted 3 years ago

“Checkout operative at Bromborough store quite rude, no customer service skills whatsoever. Will not shop there again.”

Helpful Report

Posted 3 years ago

“Awful place. They injured a rabbit while in their care, didn’t treat it correctly despite having on site vets (it also hadn’t been neutered or vaccinated) and then when called out on it and a home offered they hid it out the back. Pets at harm more like.”

Helpful Report

Posted 3 years ago

“Only giving one star as it won't let me review with less! Swindon store have an injured rabbit in their adoption "tank". Shop assistant says he fell from a height and broke his leg in the store but they haven't had it treated and it has now fused wrong. They will not allow it to be taken to a sanctuary to be treated and rehomed (whether a payment was made for it or not). Rabbit removed to "round the back" so heaven help him. Goodness only knows what has happened to him. The big freezer??”

Helpful Report

Posted 3 years ago

“Spend 300 pounds a month in this shop an have never had a voucher yet my neighbour spend 5 pounds an get a voucher with 30 percent off .DISGUSTING from now on I'll take my custom to the local family run pet shop an Tesco”

Helpful Report

Posted 3 years ago

“Been in twice to the Aberdeen beach store and both times I’ve found the staff very unhelpful and one in particular was rude. I will not be giving this place anymore trade after spending hundreds of pounds. We have other small independent dog shops where the staff are friendly and polite.”

Helpful Report

Posted 3 years ago

Pets At Home is rated 2.1 based on 513 reviews