Privilege Reviews

Name: Privilege
Rating: 3.76

3.8 Rating 592 Reviews

72 %

of reviewers recommend Privilege

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3.8

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just been told I am at fault for an accident.That could not be more clearly the other drivers fault . Driving down main road let a car out of side turning but car behind shots out as well leaving me unable to stop Driver asks me not to go though insurance and says he will cover cost of repairs I refuse his offer and say no I am going though my insurance the car is repaired and returned to me this parted all good 10 months latter I get a phone call saying I am at fault for the accident . The fine fellow that pulled out in front of me has managed to decide he now did not pull out in front of me but I let him out then my foot slipped of the brake one I went into the side of him and he found a witness (friend) that saw it . This is not a joke this just happened and they believe him and say I am at fault AVOID AT ALL COSTS ALL THIS IS GOING TO STICK WIYH ME AND COST ME MONEY FOR YEARS PURE INCOMPETENCE”

Helpful Report

Posted 7 years ago

“Bad experience. I'm still paying for an insurance I can't use, because I cancelled it. Privilege did not provide me the advice I needed, they just let me cancel the policy and believe that I owe them nothing, because I did not know that '' no refund'' means that I have to pay the entire amount. I would not recommend Privilege to anyone.”

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(Car Insurance) - Posted 7 years ago

“Awfulllll. will NEVER use again”

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(Car Insurance) - Posted 7 years ago

“Good cannot complain so far ,see what renewal price they come up with in February .”

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(Car Insurance) - Posted 7 years ago

“Just dumped the horror that was Hastings Direct and moved to Privilege. What a breath of fresh air, easy and quick to contact them, great prices, no charge to make changes, good cover and superb staff on the phones. Couldn't be happier”

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Posted 7 years ago

“i WENT WITH THIS PROVIDER AS IT WAS ONE OF THE CHEAPEST TO SUIT MY CAR INSURANCE”

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(Car Insurance) - Posted 7 years ago

“Got a quote by Go Compare. Ring to them. Really nice person answered and unfortunately said that I need to wait hour or a bit more to see my quote. Strange. Prefer to by insurance by phone when you can ask all questions.. Bought but seems will be problems....”

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Posted 7 years ago

“Satisfied with service provided and all staff were courteous and professional.”

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(Car Insurance) - Posted 7 years ago

“Wanted me to pay a cancellation fee but without being able to confirm how much the pro-rata rebate would be... How could I make an informed decision with only 1/2 the information? I wasn't bothered about the rebate as such as there was only 6 weeks remaining on the policy but I did want a NCD certificate which they refused to issue until I paid the £53 cancellation fee.. I realise the cancellation fee is in the T&Cs but how can they not provide the rebate amount at the same time?”

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Posted 7 years ago

“They are very hard to talk to no customer service what so ever they terminated my insurance been with them for 2 years they are not loyal to the people they need to be never speak to the same person or the manager would tell anyone not to use them worst company ever”

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Posted 7 years ago

“I was completely satisfied with my claims”

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(Car Insurance) - Posted 7 years ago

“I found the insurance quite expensive im third party and own a 1.1 car and im paying 60.00 a month for this”

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(Car Insurance) - Posted 7 years ago

“excellent service insurance meets all my needs”

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(Home Insurance) - Posted 7 years ago

“They Offer me a renewal policy of £2100, when I have found an exact copy of the policy as a new customer for them for, £707.82. Then make me wait nearly an hour on the phone to get the lower quote....”

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Posted 7 years ago

“generally good although prices have crept up”

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(Home Insurance) - Posted 7 years ago

“""Having been a Privelage customer for 2 years, I received a renewal quote for £590 which I was pleased with. Unfortunately I had to take my car back to the dealership therefore had no car for 3 weeks therefore I cancelled my insurance but said i would return, when I finally bought a new car (which was identical to previous car) I called up expecting a similar quote only to be told that I was now being treated as a new customer. All my information was the same and they quoted me £1019. When I queried this I was told that there was nothing they could do. I bought the same insurance with Esure for £519. I will never use privelage again and would urge you to look elsewhere.”

Helpful Report

Posted 7 years ago

“After 28 year with privilege i would never ever go with them again. The way i have been treated is disgusting!!!!!!!!!!!!! After an accident that was not my fault The price they put on my car The bullying way they talked to me The lies they say. The way they try to bully me into a corner with the higher car saying. Saying they are taking it away as you don't excepted are price!!!!! I am a self employed childminder i need a car so they what until all the children are back at school. They say we are hear for you no!!!! They are hear for themselves. Well they are losing three policies. So after 28 year i am going to the Ombudsmen and i will never use Privilege OR DIRECT LINE and i will be telling all my facebook friends and ALL other childminders and i will be putting my feelings in writing to PACEY [PROFESSIONAL ASSOCIATION FOR CHILDCARE AND EARLY YEARS ] TO make sure THAT OTHER CHILD CARE PROFESSIONALS know that if they need a good insurance company DO NOT USE PRIVILEGE OR DIRECT LINE INSURANCE we will be taking both car insurance and the house insurance off them ASP So they now leave me with no car and no money AND the possibility of losing my business of 18 years. SO IF YOU ARE LOOKING FOR A INSURANCE COMPANY TO LOOK AFTER YOUR HOME AND CAR DON'T USE DIRECT LINE OR PRIVILEGE.”

Helpful Report

Posted 7 years ago

“Please Avoid horrible staff fail to understand no claim bonus, i have lost my 13 year and received 9 year because they only provide 9 year, remember these unacceptable people fail to understand i provided them 12 year from previous insurer. lost my hard earned bonus. want this happen to you then go ahead”

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Posted 7 years ago

“Very pleased with customer service will keep with you?”

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(Car Insurance) - Posted 7 years ago

“Due to the purchase of a new car, I wished my "old" car (insured by Privilege) to be insured in my wife's name. After a telephone conversation with Privilege discussing my requirements I received incorrect documents. Following up on the error, I was given a revised quote which was more than double that of other quotes received. I cancelled the policy and am now due a pro-rata refund on the policy based on the remaining insurance period which has been agreed by Privilege. After 5 telephone conversation and a letter of complaint this matter is still not resolved and I have not received the refund due. The matter has now been running for over 2 months. If Privilege cannot handle the simple task of a refund which they acknowledge is due, they cannot be trusted with an insurance claim. This company makes commitments but does not follow through, I don't trust them and will not deal with Privilege in the future.”

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(Car Insurance) - Posted 7 years ago

Privilege is rated 3.8 based on 592 reviews