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Privilege Reviews

3.8 Rating 592 Reviews

72 %

of reviewers recommend Privilege

Company Reviews

3.8

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service great quote will recommend”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Phoned to have auto renew removed web site unable to download policy Phoned again no contact therefor no policy”

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(Home Insurance) - Posted 9 years ago

“Very good service”

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(Car Insurance) - Posted 9 years ago

“its a privilege to have people you can talk to”

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(Car Insurance) - Posted 9 years ago

“I agreed I paid I applied for "Brian" I never recieved my Brian I'm in deep s ..... Trouble with the small relative I promised it to”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Had a problem sorting out my NCB a very short phone call to them and with no issues or difficulties the staff (who were very professional) sorted it out in mins to my full satisfaction.”

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(Car Insurance) - Posted 9 years ago

“quick quote”

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(Car Insurance) - Posted 9 years ago

“Quick response to my call, polite and friendly. Clearly spoken and question answered immediately and all sorted over the phone.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“The policy was good value for money and I have since taken out another policy with them for my second car. The only problem I have had with them was when dealing with customer services to change my main car I have insured with them to another car that I have replaced it with. I was trying to save money by finding out if I was covered on my current policy to collect the new car I was purchasing before getting rid of my old car. They said I was and suggested switching the carI was buying to my new policy straight away so I did as they suggested. I then discoovered that in addition to the extra fee to switch the policy I was now no longer insured to drive my old car and would have to pay an extra premium to drive that one. It would have been cheaper to just use one of the many one day insurance companies to facilitate the collection of the new car and switch the policy when I was ready to drive it. Having explained all the ins and uts to the representative I was very disappointed to be caught out like this. I took it up with their complaints department and they refused to compensate me. They do seem to be coming out very cheap in comparison checks but I would be careful when talking to their customer services that you double check everything they tell you.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I haven't needed to make a claim”

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(Car Insurance) - Posted 9 years ago

“As above very good.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good no nonsense service”

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(Car Insurance) - Posted 9 years ago

“good to deal with”

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(Car Insurance) - Posted 9 years ago

“My car was hit by a car being pursued by the police last September (2014). Yes, my car was repaired etc, but as yet Privilege have been unable to confirm that the accident was not my fault (?!). I have had to pay my excess of £350, and my no claims status is in doubt. To call Privilege is quite costly, they take forever to answer the phone, some of their admin staff are not that smart, they don't always return calls when they say they will, and they have made little progress with my case. I am not happy with their service.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“it was a terrible experience with them I took in total about seven months to pay out and closed my policy ,when it was a straight forward rear ended claim. I would not recommend to anyone.”

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(Car Insurance) - Posted 9 years ago

“They don't have responsibility about costumers.”

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(Car Insurance) - Posted 9 years ago

“I had to make a change to my policy and found it easy to contact the company by phone without having to wait in a long queue or go through lots of automated telephone systems. I was able to make my policy change quickly and easily with the friendly and efficient person I spoke to and they didn't charge me for making the change when other insurers had in the past. They also don't automatically renew your cover and charge you as other insurers often do. I would highly recommend them based on my experience and have chosen to stay with them again this year despite being offered lower premiums elsewhere.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Excellent service from lovely customer care agents,”

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(Car Insurance) - Posted 9 years ago

“just good that's all I want to say”

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(Home Insurance) - Posted 9 years ago

“My contact was very easy, one phone answered all my concerns and allowed me to complete the transaction to my satisfaction and relief.”

Helpful Report

(Car Insurance) - Posted 9 years ago

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Privilege is rated 3.8 based on 592 reviews