“DONT TOUCH THIS COMPANY WITH A BARGE POLE! bought a one month learner driver policy, 2 days later my car developed a major mechanical fault and would be off the road for 4 weeks, called to cancel the policy and was charged £45 cancellation fee, even though this was during the cancellation period, and I was a returning customer. The customer service is no service at all, if you complain they just hang up, shocking!”
“Taken renewal insurance without my authorization & premium sky high very poor company ethics this company needs to closed and customer money returned.”
“BEWAYE of this insurance company. They cancelled insurance without knowledge and now the premium has gone sky high just because this cancellation has to be declared while applying for new insurance with other providers. This company does not even deserve any star. And plus they have not even refunded the money.”
“Quotation so cheep didn't finish till payment page tried calling them so many times looks company is on holiday car need to get insured now well looks like need to get professional company to get me insured”
“If I could've gave them no stars they'd still owe me a star . Absolutely disgusted they cancelled my policy after taking first payment of £310.82 then the 1st months payment . Also I have never received any policy documentation either by email or post or carrier pigeon. And they've cancelled my policy over a week ago and I've been driving my car to work and taking my 4 year old daughter to and from school without knowing I wasn't insured. They hung up on me 3 times when questioned about the company morals . Stay away from these cowboys now I'm nearly £400 out of pocket and have no insurance . So thanks not only for causing distress and alarm once I'd found out . I also have to take time off work due to not being able to get there it's 60 mile away . Oh and I can't go to see my daughter for my contact arrangements.
I hope you're proud of your poor working ethics.”
“Avoid like the plague. Three weeks to refund a policy and still waiting - certainly didn't wait that long to debit the card originally. Pay peanuts and you get monkeys. You are better off paying more and sticking with an actual company.”
“When changing my vehicle on policy I rang up and they said I have to do it myself stating they don't have authorisation or some nonense like that. So I changed it and wanted to make payment over the phone and they tried telling me I have to do it online. I told them I have no computer and magically then they are then able to take payment over phone. So they lied initially by saying they cannot take payment over phone . Bunch of scammers avoid at all cost”
“STAY WELL AWAY FROM THIS COMPANY! I purchased learner driver insurance for my son. My son's driving test was on 11th July, as he was using the insured vehicle for the test, I was advised by the test centre that I should check that the policy covers the test itself. I called Quick sure on the morning of the test, it took so long to get through I emailed them in the meantime to ask the question. When I eventually got an answer on the phone, to my shock was told that the policy does not cover the test itself ?! I was astounded as surely the whole point of learning to drive is to take a test at the end of it? As the test was that day, I had no choice but to purchase another policy with another provider, at an additional cost. Later that day Quick sure emailed me back to advise that the policy does in fact cover the test! I had purchased a policy I did not need. I wrote to Quick sure customer services to complain on 11th July, and I have not had any response. I spoke to them today about it, they completely passed the buck saying that that customer services at the time of my complaint not longer has the contract, and they have offered no resolution. I am now referring this to the Financial Ombudsman Service.”
“Been trying to switch my learners insurance over, over 2 hours of constant phoning and emailing they either cut you off or never get back to you. Not reliable.”
“Had to cancel my insurance after 4 days tried to phone their customer services several times each time I hung up after 45 minutes waiting to get through. Emailed them got a response the next day was told I would receive my refund up to 21 day's it's now the 23 day still no refund and still can't get through to customer service. A total joke”
“very bad experience with them. customer service is worst i have ever experienced . please stay away from this company. i have just completed my first year with them and for some reason they do not offer me renewal.”
“This company must have two people working there maximum. The same person answers the phone and emails...of which you have to WAIT...and I mean WAIT. Now after my first year they've said they can't offer me a renewal price as I'm under the age of 36 and have a FULL driving licence?! What kind of criteria is that? So off to Diamond I go, almost same price and much better service. BEWARE.”
“I took out learner insurance for a few days and then had to cancel due to circumstances. Paid the 102 deposit but had to cancel its. I rang twice only to be cut off the phone. I then email and they said I would receive £38 by the 31-07-2016 which has now come and gone. I managed to get through to be told it would be longer. I would have had no problem with that but why tell me the 31st? When I was using that money to pay a bill.”
“So my name is Dale. I have my insurance with quicksure and have done for the last six months. Tried altering my details to transfer my old car to my new car online and just kept on saying couldn't insure me becomes I was too young,however they have been insuring me for the last six months. I thought it was a minor problem and looked online and then I saw all these reviews and at first i didn't believe all the bad ones. Then the truth git me when I tried calling their customer service number to try and change my insurance to my new car. I was on hold for an hour each time and at the end of the hour somebody would pick the phone up and hang up on me. I mean seriously the cheek. I think this company is a scam and just ripping people of. All the reviews I have read I now know are true everyone else of them. I have a caravan booked next week with my family in Skegness and am having to take a new insurance policy with a different company just so we can get there. When I return from my break with the holiday I intend to go to trading standards, a small claims court and the citizens advice bureau just to see if I can get a refund and stop this happening to anybody else. This is just stealing people's money.
I would advise everybody in these reviews to do the same thing. To try and take or seek legal action to stop this happening to anybody else and get them shut down. This is wrong.
The only way for something to be done is for everybody to take action. I will never insure with quicksure ever again and would advise all my friends and family to stay away.”
