“""NIGHTMARE'''' of a company , put my no claims bonus to 0 even though I didn't claim ( had 9 years no claims bonus ) cannot rectify this as they won't reply to me . DO NOT GO WITH THIS COMPANY !!! They are the worst insurance I've ever had to deal with in 35 years ........”
“Dreadful.
Call centre will not allow you to hold and speak to anyone. Advises you to email instead with the promise that they will reply within an hour. 24 hours later, numerous emails and pointless calls and still no reply on an urgent matter. Have been fined by another insurance company as a result of their tardiness.
Wouldn't even give them 1 star to be honest.
Avoid”
“My policy expired and I needed the updated NCB for my new insurer, however they were refusing to provide this.
When I took out the policy in 2016 I provided all the documents they needed and uploaded these online, noone called me to say that they weren't acceptable. Which is what they are saying now.
They also decided not to renew my car insurance without any reason.
Is this a genuine company as all Ive been reading is how bad they are.
Customer service I can't get through to...automated voice tells me they can't transfer me to anyone due to high volume of calls and try again later.
Absolutely ridiculous”
“I was with Quick-sure for a year. The service was poor, when you rang customer service you got cut off. I was not able to speak to anyone. They didn't reply to my emails regarding my no claims certificate for my new insurance company. Nightmare!”
“Declined to renew policy for no reason. They never paid out my claims after the theft of my car. Worst service and you will never be able to get through to them, phone system makes sure that you get cut off first. I would say keep away I couldn't imagine how bad and stressful it would be if you needed to make a claim. Once you make a claim, first they take all your excesses, reduce your NCD to zero and they will not renew your next policy once it expires or cancel it without reasons given. None or my complaint letters got replied nor letter replied. Their complaint head office in registered in Gibraltar, so any complaint correspondence never get replied. If you do not want any regret stay away from this insurance company or lose all your NCD just stay away. All they care after is your money and”
“Cancelled policy for no reason. worst service and you will never be able to get through to them, phone system makes sure that you get cut off first. I would say keep away I couldn't imagine how bad and stressful it would be if you needed to make a claim.”
“I have just had the same problem as most people on here that when you have a learner driver policy and they passed their test you should get a refund of the time left but they do not refund anything lower than £20 and said theres an admin fee of £65 but it shows in your account details that you should get a refund, if they dont refund anything less than £20 then it should show £0.00, so i know its less than £20 its the principle and dont show you a breakdown of how they come to the amount of the refund.”
“Scammmmmmmmmmmm! they charged me for the 14 days I was with them. It clearly says on their website and in the confirmation email they only charged cancellation fee if cancelled the policy within 14 days. £65 cancellation fee? never stated it in the T&C. I have sent them numerous emails and they keep insisting they don't offer 14 days cooling off. They don't read their own T&Cs. My next step is to contact my credit company and then go to ombudsman”
“Very bad company and never come back again. I had to sent 4 times NCD by email and they still send me email with note they cancel policy if I do not send NCD. So bad customer service and take just many for nothing. So hassle. NO RECOMMEND!”
“Ok, so trying to speak to someone when we first took the policy out was tricky, but many companies are reducing costs by dealing with customers more by email than telephone. If you want a more expensive premium with the knowledge that there is a call centre with someone waiting to speak to you, then that is your prerogative.
You only really find out how good your insurance company is when you need to make a claim.
When my son sadly had an accident, I made a call to their claims line expecting something of an ordeal, but was met with he most helpful and courteous of services imaginable and our claim was handled by a guy called Duane, who was extremely efficient. Their claims form was quite lengthy and went into all sorts of detail, but at the end of the day they came back with a settlement figure that was more than acceptable.
My only disappointment was that when we bought a replacement car for my son, Quick Sure had stopped offering learner policies, otherwise we would have most certainly used them again.”
“Company renewed policy with my family member using my bank details. Would only discuss with family member and would not remove my bank details.
Worst company I have ever dealt with.
Customer service - terrible (when you managed to actually get through to someone)
Payments - They take payments before the due date
Prices - The quote for renewal was more expensive than previous year even though there were no accidents”
“DONT USE THIS COMPANY...They don't check the Documents until you make a Claim and find your Not Insured cos they haven't bothered to check the Documents you sent..Also on Cancelling the Policy you are told you will get a Refund but then when you chase up the Refund you are told No Refund is due!!! STAY CLEAR OF THIS COMPANY”
“Can't make payment for car insurance after the quote and the contact number wont even allow to speak to a representative to assist. Worst customer service I've ever experienced.”
“Do not have anything to do with this company,they are a total rip off,never answer your calls,take funds from your account earlier than the date specified,,stay away at your peril.”
