RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good cover for most of insurance needs fair price plus break down cover”

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Posted 4 years ago

“Do NOT go with RAC! For the past few days I have logged onto the black box app and checked my score after driving and it has updated it and moved my score up. I then log on a few hours later and it randomly drops by 20! For an example, I was on a 91 score this morning, I’ve drove to and from work, no issues or dangerous driving or anything like that and nothing is marked on the app and my score has dropped to 46. This is an absolute joke. If you are looking for better black box car insurance, DO NOT GO WITH RAC. This is multiple times now they’ve knocked my score down by tons after I’ve drove safely and nothing wrong. Ridiculous and will never be going with them again.”

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Posted 4 years ago

“Don’t go near Rac insurance ,too many ways to rip your pockets and they will find something to charge you ,self service loging is a junk .thy find a excuses to not pay you anything when something happen ,not recommend at all .”

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Posted 4 years ago

“Unreliable Rac, con artist ,rubbish Custumer service, prices are way expensive,they rip you off in 2min ,don’t go near them ,to much hidden charges ,when renewing.don’t recommend Rac insurance for any one .”

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Posted 4 years ago

“Don’t use Rac ,rip off con artist company ,gave me a renew code for 187£ I have got same car insurance from eshure for 62£ how is this possible Rac gave me 187£a month and I have got for for 62£ from another company means Rac is rubbish don’t go near them .”

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Posted 4 years ago

“Took Insurance out and paid over £1,000 with Ageas my son was a provisional licence holder when he passed his test I was told Ageas would not insure him anymore but was offered another policy with Ageas. lost 5 months no claims bonus which is totally unacceptable DO NOT INSURED WITH THESE PEOPLE”

Helpful Report

Posted 4 years ago

“Unbelievable terrible service! This company cancelled my sons car insurance “by accident” which meant 2 weeks after passing his test he was driving for 4 days without insurance!!! He had until a certain date to fit the black box which we did. RAC checked the day before the time was up, saw the box was not fitted and cancelled his Insurance! So they cancelled 1 day before the deadline (son was on holiday) and did NOT even send a cancellation notice. I believe that on their part is absolutely criminal! So we then ask for his insurance which we are told was cancelled to be reinstated oh and they had charged us a cancellation fee, and were told they could not do that due to data protection lol my oh my whatever has happened to the RAC????”

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Posted 4 years ago

“Very unreliable Insuranc,(self service in rubbish as I have change a car to another car and edit my policy and they let you change the Reg but still same old car reg technically I was not insured coz of rubbish self service system they have)be aware of this com artist .”

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Posted 4 years ago

“Really poor money grabbing take your money and then don’t want to know you and alter the policy to suite them”

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Posted 4 years ago

“DON'T USE THEM. I recently transferred my policy to a new vehicle and this time I was sent the BlackBox with instruction to install it myself. It's just impossible for people who are not from any technic background. I spoke to them to ask will RAC cover any damage to the vehicle or the injury to the customer, the answer was a clear "NO". They keep saying they stopped sending the engineer to fit the BlackBox since the lockdown. In my opinion, it's just their excuse to save the cost.”

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Posted 4 years ago

“Shocking just had my insurance cancelled bought a brand new car insured it online as you do did the online chat to make sure it was in order but questioned the fact that they had my car as an estate which it's not and never would be as it's not made in an estate version. Got my V5 yesterday confirming that it's a hatchback so called up RAC to confirm the fact " oh that's not an option on our system it can't be a hatchback " . I return with"no it can't be an estate as it's not made as an estate" to which I got" oh well we can't unsure it so I am cancelling your insurance immediately" oh and I've been charged a cancellation fee for the privilege absolutely shocking”

Helpful Report

Posted 4 years ago

“If you have more than 9 years no claims be careful. RAC run a blanket policy of only calculating the quote on 9 years irrelevant of what you told them, that part in theory is fine, however they then adjust the cert to say 9 years writing off what ever you had and more importantly when you finally move insurers they will issue you a NCD of 9 years. Typically within the industry 9 years is the maximum for discount, the really issue comes if you have an accident as insurers deduct years. If you starts with fictitious lower number such as 9 and have 5 deducted, it will cost you more the following year. You shouldn't have to, but check what the policy schedules the numbers you gave them and don't assume that the NCD cert they issue you at the end of policy is correct, I went to them with 14 years NCD and am now having to argue as their "policy" is to issue a 9 year cert. Beyond that I didn't have any issues, then again I didn't have any claims. However for the reason that RAC have a "policy" to set their own NCD figure rather than schedule what the customer has advised/has, I cannot recommend them, and I certainly wont do business with them again so its 1 star from me.”

Helpful Report

Posted 4 years ago

“home insurance claim, first one ever, for tv value 360 to 400 pounds. told me excess was 200, which it isn't, its 100. After checking they agreed and someone would call within 48 hours. they called and told me my excess was 300, despite me having the documents in front of me saying in black and white that contents insurance is 100. they said they will ha e to check that. I scanned and emailed this to them. still waiting for a reply.”

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Posted 4 years ago

“Don’t bother making a claim with this company. They don’t care how lightly damaged your vehicle is.... They write it off without seeing how bad the damage actually is... Purely out there to make money and the customer always comes last! STAY AWAY”

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Posted 4 years ago

“I replaced my car with a new smaller vehicle but with exactly the same engine specifications. I tried to do it using the online self-service page but it froze a couple of times and then required me to telephone them. The agent I spoke to was very pleasant, efficient and helpful. However, at the end of the process of changing the vehicle I was asked to pay a £25.00 fee for making changes and £22.35 for who knows what as it was almost the same vehicle with regard to the specifications. I previously had to do the same process while insured with General Accident. I did it online with absolutely no problems and it did not incur fees or additional costs. I will NEVER use the RAC services again!”

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Posted 4 years ago

“Absolutely DISGUSTING services! Due to COVID we had to install the black box ourselves. You have 14 DAYS to install it and i only got my box 4 days after the policy was taken out. We contacted the company as there was a box from the previous owner which needed to be removed, THE DAY my box came. 2 Days later we call back to ask what’s going on and i get an email saying my policy has been cancelled! NOT EVEN OUT OF THE 14 DAYS PERIOD. It hasn’t even been 3 DAYS since I got the box!!!”

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Posted 4 years ago

“The device can't tell where my car is, or has been, how on earth can it claim to predict my speed, acceleration or whatever it is it claims to score me on. It shows my car is parked miles away from home for days while I happily drive around.”

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Posted 4 years ago

“DO NOT GER RAC BLACKBOX!!!! The scoring is a load of bull. You can see on your journey trackers where you get marked down for acceleration or braking or speed. Not once have I been shown where my marking down is coming from nor have i been harshly breaking and my score went down to 0. i don’t recommend. I think it’s bugged to prevent your insurance becoming cheaper in the next years.”

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Posted 4 years ago

“Do not go with this company if you are a young driver !! Do not go with the black box option !! They have just cancelled my insurance because I didn’t install a black box that they haven’t sent me. I have phoned them numerous times this month explaining again and again that I can’t fit a black box that I haven’t got I phone the day before it cancelled to tell them I’m still waiting but they have cancelled it anyway. Absolutely ridiculous. “There is nothing that we can do” i am appalled with this service. After making a complaint It won’t even get logged til later in the day when a manager sees fit, resulting in me having to go the whole weekend without a resolution meaning no car either. I am furious, such a poor establishment.”

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Posted 4 years ago

“No competitive rates available and they don't care losing a customer !”

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Posted 4 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews