RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed with this company one bit ,changed car and that's where you get hit with admin charges and increased premium.Like previous reviews say if you cancel they will charge even further charges.ive stayed with them but will cancel once I'm up for renewal.I did complain to RAC about charges but they won't listen!”

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Posted 4 years ago

“At no time are you advised that as an existing customer does any discounts apply, even if your policy has lapsed your still treated as an existing customer because your name is still on the rac register.”

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Posted 4 years ago

“I've had a really good experience with the RAC. I had an accident that wasn't my fault. They were very helpful and professional on the phone, arranged a courtesy car the same day and had arranged the collection of my car which was a write off within a few days. I also had a follow up call the next day to check everything was okay. I would happily recommend! The only reason for the 4 stars and not 5, was a follow up call from myself a few days later when I spoke to a different person who wasn't very informative, but I guess its just pot luck who you get on the phone! All in all though, a good experience.”

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Posted 4 years ago

“AVIOD RAC INSURANCE AT ALL COSTS. Please do not use RAC. They are not an insurance comapny. They subcontract you out to Enterprise and Acromas. I have had a claim open for 4 months, there is CCTV evicence, Police report and dashcam evidence. Thay have admitted that my clain has not been handedled well, and they have now offerred me a further £150 on top of the £50 already paid out in way of an apology. The fact is I want my car repeired, not a bribe to go away. So please, if you want a good car insurance, DO NOT use RAC. Robbers.”

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Posted 4 years ago

“DO NOT USE AT ALL COSTS. THEY ARE ROBBERS !!!!!!!!!!!!! I was victim of a scam 4 years ago when i was insured with Direct line. I have been insuring my car and a Van over the last 4 years with no problems. I decided to use RAC this time and their quote was acceptable. They decided to take extra money off my card without my permision due to info on a CUE site. I telephoned them explained that I was a VICTIM of a scam. They said I had to prove it by getting an email from Direct Line. I contacted Direct line and they removed the info from the CUE site and said it should not have been there also they sent me an email so I could send to the RAC to prove my innocence. I asked the RAC to check the CUE site already to prove it had been removed. they TOTALLY REFUSED. I sent them the email from direct line which proves my innocence. The RAC now say they do not accept that and now require it in PDF format. I suggested thy look at the CUE site which totally proves my innocence and they refused again. WHAT DID I DO WRONG !!! The answer is I used the robbers called the RAC insurance. I spoke to my VAN insurers who said that they did see it on the CUE site and decided that it was probably incorrect and ignored it.”

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Posted 4 years ago

“Terrible. Avoid at all costs. They automatically renewed my insurance and took over £1000 from my account, called to cancel and ask for refund, was told they’d charge me a £25 admin fee, 7 days on and the money STILL hasn’t gone back into my account. It’s December, like finances aren’t hard enough.”

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Posted 4 years ago

“Home insurance Thay Set direct debit for daily not monthly. so cancelled dd email saying you have to pay £48 default charge Also thay tried taking the payment twice 2nd and the 4th So cancelled with them for £28 WOULD NOT RECOMMEND RAC HOME INSURANCE shocking customer service”

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Posted 4 years ago

“Don't renew with RAC home insurance - the price quoted was ~20% more than the previous year BUT if you go via a company like Compare the Market, the price is the same as the previous year. This is not the only insurance company running this scam - ring to cancel & they'll offer a reduction but in my opinion that is a scam if ever there was one.”

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Posted 4 years ago

“Took renewal, we are 7 days in. Car insured no longer able to drive. Call for quote for a car 10 years newer and cost more than DOUBLES for monthly premium. Call to cancel and charged £25 for the pleasure. Absolute rip off merchants. I am sure you're fine so long as you dont have to change anything or similar....”

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Posted 4 years ago

“absolute greedy gangsters that con the life out of new drivers STAY CLEAR”

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Posted 4 years ago

“Very Bad company”

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(Car Insurance) - Posted 4 years ago

“The RAC are liars and should be avoided. They told me that I would get some of my premium back to me once my accident has been marked up as a non-fault. My accident was indeed marked up as non-fault and they REFUSED to give me the £200 increase in premium back again. They stated that although I had been told I would get this back, I did not provide the information they requested - despite sending them a solicitors letter as well as proof of no claims within the time limit - to say nothing of that fact they can use the Q database any time they wish for this information. You don't deal with the RAC in the event of an accident - you deal with a company called COVEA and they shouls also be avoided at all costs. Trust me, go somewhere else”

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Posted 4 years ago

“Do not use RAC for insurance. Tried to cancel my policy within 2 hours of sweating it up, had to pay a £25 fine (admin charge), then was told that as the policy wasn’t starting for 20+ days they couldn’t cancel the payment so would still charge me on the start date, then would credit me 8 working days after the charge minus the penalty fee! So what is my admin charge for, given that you haven’t done anything for the payment yet?! Money grabbing!! Disgusting service! Would not use them again.”

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Posted 4 years ago

“The app is worse than useless. I have been on the phone to this company and the company that fit the black boxes countless times. I would not recommend - in fact if it were me I would pay more and use a different company.”

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Posted 4 years ago

“I have rac black box insurance, and I noticed my score went way way down, so I called them. I was told that I wasn't driving enough miles to offset against two acceleration "incidents" (uphill in my little car basically), so I start driving a bit more, then I receive a threatening email telling me to call them immediately to discuss my higher mileage, and that they may need to increase my premium! They told me to drive more, ridiculous service and use of scare tactics! Not to mention when I had an issue pop up, I rang them to tell them it was going to the garage (they have to unplug black box to run diagnostics), I got two emails from them threatening to cancel my insurance if I didn't plug it back in!!!”

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Posted 4 years ago

“One of the shittest known company. The customer service is poor and always lies and it’s been 2 days not recovering my van. Every 30 mins hearing a different stories and good liars. Not transferring call to seniors and the shittest company ever and experienced in life after recovering this will all my family and friends remove from RAC very soon.”

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Posted 4 years ago

“If I could have given the RAC zero stars, I would. I contacted them regarding the bereavement of the policy holder. They cut me off, charged me for an increase in premium for 30 days because of a change of address, then declined the policy from the renewal date and stated that the sales team could let me know how much a policy would be in my name (I was a named driver on the deceased's policy). They then stated that this was wrong and tried to put me through to the bereavement team and cut me off again. Tried to convince me that they had handled my complaint satisfactorily. Shambolic.”

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Posted 4 years ago

“Do not get insured with RAC, Had a car accident at no fault of my own, it has taken 4 months to sort out and it is still not sorted. The third party accepted liability within 3 days of contact but RAC have still messed me about, I ended up having to do all there work by chasing under writers and garage and also third party insurance. I have since decided to change my car while still in policy and they have increased my monthly amounts stating that the case is still open. RAC customer service is appalling. Surprising when the family have been with insured or had breakdown with them for over 25 years,Awful company, simply awful, when there's so much competition around. Don't touch the RAC vehicle insurance with a barge pole people. Rip off RAC!”

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Posted 4 years ago

“GOOD TO USE VERY RELIABLE”

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Posted 4 years ago

“Do not insure with these people they con you out of money and then do not keep you informed of developments with telematics box and then try and cancel your insurance without any warnings whatsoever. The box never works properly and you are forever trying to resolve matters on the phone to which you don't get a proper response and resolution.”

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Posted 5 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews