RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 11 years no claims discount as good driver they put black box on my vehicle this box is usually for new drivers or young age drivers but i not blame them because maybe policy designed by go compere.”

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(Car Insurance) - Posted 4 years ago

“Upgraded my car exact same spec charged £25 admin fee increased payment by £4 per month didn't want to know avoid as £55 cancellation charge”

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Posted 4 years ago

“AVOID They charge a £55 cancellation fee which they don't call out clearly while selling the policy. Also, making any changes to the policy would incur a £25 fee, absurd !”

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Posted 4 years ago

“Changing wife's car from one cheap Fiat to another, thought get Insurance transferred with Admin fee. No had to take out another Annual Insurance costing TWICE as much, No I said, well that's £55 cancellation fee. Robbers.”

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Posted 4 years ago

“My wife Insured her car with RAC, good price and renewal price. But anyway need to change her car to another equally cheap Fiat. Thought could be able to change Cover with a bit of Admin Fee. No told have to Cancel current Insurance, and get another Annual Cover costing TWICE as much as current one. No I said, OK that will be £55 cancellation fee. WOW talk about Ripoff.”

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Posted 4 years ago

“This the car insurance in the world. Very poor customer service and poor products to offer. Please all existing customers must leave RAC insurance”

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Posted 4 years ago

“KEEP AWAY AND SAVE YOUR MONEY - USE THE AA. Totally unprofessional company - only interested in making money and not helping customers. Senior management also lack and professionalism :(”

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Posted 4 years ago

“I purchased travel insurance from RAC… I purchased travel insurance from RAC for a trip to Crete which was cancelled by the travel company. I wrote to RAC and asked if my insurance could be carried over to next year when Covid 19 would hopefully be over. The answerer was No. I was informed it was the underwriters policy which would not allow them to do this. Many other firms are allowing people to carry over travel insurance so I will make sure I use a different company in future.”

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Posted 4 years ago

“About to leave RAC insurance, as Premium based on estimated mileage of 5,00 miles per year & I have only dome 147 since Taxing & Renewing in January owing to lock down. They should give refunds as they have not run the risk anticipated, so their loss ratio will be massively reduced. Utmost Good Faith should work both ways.”

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(Car Insurance) - Posted 4 years ago

“I had a policy with them at the start of lockdown, they cancelled my policy without telling me and I received a letter 5 days after the cancellation telling me I had no insurance. When I called to find out why it was cancelled they wouldn't tell me why and then said I also had to pay a cancellation fee of £125. Disgusted isn't a word strong enough”

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Posted 4 years ago

“Terrible terrible company, STAT AWAY. They sent out a black box for me to fit myself because the mechanics wouldn't come out to do it. The black box turned up 1 days before the cancellation point of it not being fitted. I fitted it to the car and it blew all of the fuses and the car wouldn't start, rac blackbox then said that it had to be fitted even if the car wasn't usable. They also refused to pay for the damage that the box did to all of the fuses, its a brand new car only 1000 miles on the clock and they wouldnt sort it, they then said it had to be fitted by 5pm that evening or they would cancel it. So tried to fit it again to prove it was connected, and then received an email telling me that they had cancelled my policy anyway. So now I'm left with no insurance and a brand new car with the fuses broken to the point where it won't turn on. I dog could run that company better then the people working there, they have no interest in helping at all.”

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Posted 4 years ago

“Absolutely terrible service. Letter turns up 5 days after renewal and apparently 2 emails sent with renewal notice but have seen nothing. If they don't get a reply they renew at £15 a month higher than before! And then if you want to cancel 5 days in they charge you £85. Absolutely horrendous service. Do not do it!”

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Posted 4 years ago

“hassle free easy to understand”

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Posted 4 years ago

“Cancellation fee is £55. Which for a motorbike where insurance only cost approx £150 is very steep.”

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Posted 4 years ago

“Cancel policy one day after renewal and charged £35”

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Posted 4 years ago

“Bought insurance from RAC on 5th of July then my policy started at 31st ,after 15 days I received black box from them, I did not know that the insurance I bought is with so called telematics which is also same thing as black box I told them that I did not need this policy coz I’m not young or newly driver,I decided to cancel my policy with RAC because of the black box which in the end caused me £125 cancellation fee plus £28 for 15 days I’ve used . I should have read all the reviews before about RAC , I would never ever get close to this insurance company, Greedy.......”

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Posted 4 years ago

“I agree with the retired insurance and automotive professional. Shocking system. Should be investigated by the ombudsman.”

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Posted 4 years ago

“I wouldn't even give them one star. They are the worst insurance company i have ever been with. I have received 2 emails telling me how they are going to cancel my policy for no reason whatsoever and now after they said on the phone that everything is fine and that my insurance won’t be cancelled. Just got another email saying how they are sorry to hear that I want to cancel my insurance like where the hell did, they get that from. AWFUL INSURANCE”

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Posted 4 years ago

“They renew without notifying you then over 1 hour trying to contact them to see what they charged me online site shut for maintenance phone number not working I HAVE RAC RELAY been with them 20 years NEVER EVER AGAIN WILL I TOUCH RAC”

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Posted 4 years ago

“Initial price was supplied but after calling it went down slightly which was the premium we hoped to get however as we had not contacted them they just put in place the original price which we did not expect as now every penny counts...trying to get any sense from the customer service reps was a total waste of time they are hopeless and all they seem to want is your money and do not give a s... about you the customer, Trying to get a Customer complaints e mail address is next to asking for an audience with the pope and trying to get the CEOs e mail ...impossible. Clearly a company who DO NOT CARE about their customers ,,Although we did re-new it was purely down to the price service as already mentioned is totally appalling”

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Posted 4 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews