RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

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“Vh”

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(Home Insurance) - Posted 5 years ago

“Do not use the RAC Car Insurance. They are only a broker. We tried to make a claim and was told car was 15 years old and we would only get scrap value by Acromas who is the company RAC use. The repair was £550 the car value was £3000 poor customer service spend 2 hours trying to get through and constantly holding on the phone. RAC don't want to know just keep telling you to phone Acromas.”

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Posted 5 years ago

“Hopeless customer service. They don't answer the phone. hung on for ages to be repeatedly told that the very next person who is free would take my call. They didn't answer. Why is it necessary to mislead people in this way and why don't they answer their calls.”

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Posted 5 years ago

“Great service easy to use well priced”

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Posted 5 years ago

“RAC called me when my mileage went up, however when my mileage reduced conciderably they still wanted to increase my monthly costs. This isn't logical as the explaination for increasing the amount is because I was more at risk of an accident because I was on the road more. So by that rationale the less miles would mean I was at less risk, nope not according to this greedy company. STAY AWAY!!!”

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Posted 5 years ago

“Absolutely shocking service. After two missed phone calls there was no further effort to contact me and the numbers on the website wouldn't work. After each attempt it would say the number wasn't currently working. A week before my black box fitting deadline I finally got a call back telling me that my insurance would be cancelled due to my lack of correspondence, despite the fact i'd attempted to call and the emails which had apparently been sent to me were nowhere to be found either in my inbox or spam filter. I only received £86 of the initial £140 i paid regardless of the fact that I'd done everything I could to try and arrange a fitting. I will at least admit that the people on the phone were polite and helpful but when that's the only positive out of the entire experience it should be cause for alarm. Absolutely appalled at the experience and will warn people away from using them.”

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Posted 5 years ago

“Due to the much publicised power outage we had train tickets we couldn't use. They were advance tickets and we were told no refunds by the train company. RAC classed the incident as disruption, and told us disruption wasn't covered. We bought travel insurance expecting, as most people would, that this was exactly the sort of thing that would be insured. I wonder what tiny proportion of claims they actually pay out on. Worthless. Don't bother wasting your money with RAC travel insurance.”

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Posted 5 years ago

“Watch out for the small print and price hikes at renewal, not only that they sell on your details to 3rd parties for commission payments. Meaning they make more money out of you, raise your premiums again 10% just for profit and nothing about risk then use the Dick Turpin auto renewal daylight robbery method. The fleece you for cancellation charges if you wait until the renewal information arrives just days before policy expires. That's why it's best to get chase 1 month before renewal for a price rather than wait for them to tell you. RAC should stick to roadside recovery because when it comes car insurance they can stick it where the sun don't shine.”

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Posted 5 years ago

“AVOID AVOID AVOID I had no choice but to have a black box. The cheapest options were between O2 and RAC. O2 advertise that they have curfews so decided to go with the RAC as they advertise "No curfews and choose your own mileage limit So drive where you want, when you want" The day my box was installed I found this to be false. I drove across town (a small market town with a population of 9000). I received a notification stating that my urban score has fallen below the set threshold. Confused I checked the app and found that my driving was marked on speeding, acceleration, braking, urban driving and night time driving! Despite the website only saying that I'd be scored on speeding, acceleration and braking! My driving has been perfect but due to urban and night time driving my score has been regularly in the low 80's! I can appreciate that accidents are more likely in an urban area and during the night, however my little town is NOT urban and 5am-7pm is NOT night time! My shift pattern can be anywhere from 6am-8pm and I have an hour commute, had I known my score would drop so dramatically I would never have gone with the RAC! I phoned to complain and cancel just a couple days after taking out the policy, for just 2 days cover there was a cancellation fee of over £100, this was not an option as I had just forked out over £200 for the deposit! I put in a formal complaint at the end of May and heard NOTHING from them until the beginning of August. They admitted full responsibility and admitted that the website is completely false, I was offered some compensation and told that they would waver any cancellation fees if I still wanted to cancel my policy (3 months late!!!) I was relatively happy with the response I eventually received. Checking the website more recently I've found that they are still advertising in exactly the same way!! Meaning that more young people, like myself will be taking out this policy and then getting completely SCREWED OVER! Clearly, they don't care and haven't learnt from their mistake. I will be taking this to trading standards and the financial ombudsman and warning absolutely everyone I can about this awful company. DON'T GET A BLACK BOX FROM THE RAC”

Helpful Report

Posted 5 years ago

“My granddaughter has just had her car insurance cancelled by RAC. She had 2 weeks to go until her first full year was completed with no incidents and a black box performance number consistently over 90%. They gave 7 days notice with no explanation. Now she will not get her 1st years NCB, and her premium with another company will be a LOT higher due to a policy cancellation. Apparently RAC do this all of the time with new drivers. My recommendation - do NOT use RAC for any type of insurance as they are a rip-off company. Totaly thoughtless and useless.”

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Posted 5 years ago

“Hanging on listening to music for 30 minutes, yet for 25 of them, "the very next person free will take my call "! Think i may just give up.”

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Posted 5 years ago

“New policy this year, lost my wallet and hadn't got a new card just before my monthly renewal and got charged £20 for a late payment - literally nothing I could have done about it. Contacted customer services and was told that a refund would be unfair on other customers - seems like they are being unfair to everyone to me. "Customer is always wrong" mentality, won't be renewing with them I can tell you. AVOID.”

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Posted 5 years ago

“Claimed for water damage. This has taken in all.... 6 weeks in total. Firstly told me to get my own builder.. Then had to send everything over to them.. Email. They didn't agree with this. Got there own people to come look.. 2 men.. Then after over week of that advised my builders were cheaper after all... Then got told last Monday it wld take up 7 working days for funds to be paid into my account. Called following Tuesday. Got told it won't be in till Thursday. Worst insurance company I have been with.. Never again!! Stressed to the max.”

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Posted 5 years ago

“Took out a car insurance policy with breakdown. No RAC Breakdown card or permission to use the breakdown app. Then charged me another £8 a month when I put on my Private Registration. See what happens my renewal is due.”

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Posted 5 years ago

“Disgraceful after sales service, appallingly expensive, difficult to contact and shoddy business ethics.”

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Posted 5 years ago

“Be careful of the cancellation charges they apply if you cancel before you finish the ‘12 month contact’ you enter into. Daylight robbery.”

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Posted 5 years ago

“Took out RAC travel insurance in January 2019 for a trip to Australia in October. Unfortunately my wife was diagnosed with cancer in April. I informed them of the fact and that her treatement is now finished and she has been cleared to travel in October. The RAC said to continue to be covered we will have to pay them an extra £200. Apparently it is in the policy document somewhere. Cancelled and got a better deal (with the cancer diagnosis) with InsuranceWith. They take you money but will worm their way out of any claim if they can. Don't trust them.”

Helpful Report

Posted 5 years ago

“5 weeks since I had my car accident and despite numerous phone calls and an official complaint my car remains unfixed. This is a disgrace of a company and I would advise everyone to run away from them. They weren’t the cheapest either. I’ve never been involved with such an incompetent bunch of employees and am currently now involved with the ombudsman. I wouldn’t even merit this crowd with one star if I had a choice but the system doesn’t allow me otherwise.”

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Posted 5 years ago

“Been on hold for hour Bet if I selected new customer they would answer straight away Use someone else Or if you have hours to spare listening to hideous music select these guys”

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Posted 5 years ago

“I switched from another provider as I wasn't happy with renewal quote. RAC beat quote by a square mile and even though I haven't had any need to claim the paperwork /policy etc. were handled professionally.”

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(Home Insurance) - Posted 5 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews