Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.79

1.8 Rating 377 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 377 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app is the most frustrating I’ve ever used. It makes me restart every time I use it and then won’t let me in even though I know that the username, password and PIN are correct. I then have to go through the process of changing them. Useless, I’m considering not shopping with them at all and using only my local Waitrose, much better rewards than Nectar points!”

Helpful Report

Posted 5 years ago

“Awful company to deal with, portal doesn't work, try to make changes it tells you on phone only online, go online it tells you to call the customer services line...... wait 20 mins on hold then passed from one person to the next spent over 4hours on the phone trying to sort out a claim for a key where the excess is £650.00. Claim logged incorrectly and now cannot cancel, losing my mind, going round in circles. Key cover absolutely waste of time when excess is double the value!! Imagine what it would be like if you had to make a full claim!! DO NO USE”

Helpful Report

Posted 5 years ago

“All was going so well. I pay my CC every month without fail, obviously this is no good to Sainsbury's so they change my paper statement to paperless! Apparently this was on my last statement and should have seen it and its all my fault i didn't go online and change it back to paper! I'm a fair person so i called sainsbury's, explained i thought it unfair that they can change the rules as and when they like to save a few pence on postage and make a few quid on interest. Long story short, they told me to go and do one! It's my fault and they had not broken any rules. A token gesture of some money back. The customer services dept in Scotland left a lot to be desired. I suggest you think very hard before committing to getting a Sainsbury's CC. I will be taking my business elsewhere. STAY WELL CLEAR!”

Helpful Report

Posted 5 years ago

“I have been a car insurance customer for 4 years, have 8 years NCD, not changed my car but my quote has jumped up 25%. Called customer service, got a very woolly reply and when I asked for a supervisor to call me back the advisor refused and cut me off!! Is this really how Sainsburys want to be known, absolutely shocking!!”

Helpful Report

Posted 5 years ago

“Unfortunately I found myself having to make a claim within a month of staring the policy I had a accident where my computer and other items was damaged however after several emails back and forth I was quick to learn the policy was useless and that it's under writer legal and general would not pay my claim after providing all the info required they still needed further info to see a broken screen on my laptop so in the end o cancelled the policy and claim as it was too much stress and replaced my own laptop although I was covered the insurer will do all it can to not pay a claim and then wants paying for the whole year good luck I hope you get it not from me absolutely ripped off by them and sainsburys”

Helpful Report

(Home Insurance) - Posted 5 years ago

“I have a savings account with sainsburys bank and they will not let me take out my own money online. Then when requesting over the phone, I have to go through 30minute security. Then i want to transfer it to my current account and there system is so dated, it says sorry cannot transfer it to your account. It is a dated and old system and it is pathetic. No where does it state that you do not get statements, nor that you have to transfer the money into a current account. They have essentially held my own money ransom, and not allowing me to transfer it into the account of my choice. They say if they money wasn't paid in by the same account they cannot allow you to take it out into another one. It is pathetic how my money is being held at ransom. Many people switch current accounts and i mentioned this to them and they cannot help. I work in finance and this is a dinosaur system and I will not be ever going to sainsburys bank nor will I recommend it to anybody.”

Helpful Report

Posted 5 years ago

“The website makes it impossible to make payments, the app is completely pointless and balances take too long to register. So to make payments I have to ring up and use the automated service which takes and age, it's really very inefficient.”

Helpful Report

Posted 5 years ago

“I've had Home contents insurance with Sainsbury's for over 12 months. I called them on 18th July 2019 to update a high value item - Id sold my Canon camera and bought a new Sony one. Its now been over 3 weeks and they have advised the change is 'still with their underwriters' - Legal & General. This is despite my calling them every couple of days to chase and opening an official complaint with them last week. They cannot even provide any reason for the delay - Sainsbury's just pass the blame to underwriters but refuse to give me a contact or reference for L&G. Meanwhile my camera remains locked up at home as uninsured! Totally incompetent!”

Helpful Report

Posted 5 years ago

“BEWARE! Can't give zero star but wish I could, poor service left me defrauded and now bank refusing to refund. Appauling customer care, poor customer service team helpless! Ombudsman here I come.”

Helpful Report

Posted 5 years ago

“If a zero stars rating was possible that's what I would give their credit card service. The statement is ALWAYS late. Sometimes the PDF version is not even posted in my account for me to see before I make my payment. Their website is dismal and gets stuck when I try to make my payment and (at least it appears) it doesn't process it--and this has happened on many, many more than one occasion already. I tried twice this time with the same result, and do hope I don't find they have taken my payment twice when the system mends as I don't see them refunding me ever. Appalling credit card service altogether.”

Helpful Report

Posted 5 years ago

“Tried to open an account, Error 404 Tried to discuss with customer services 5 times all the women we talked to lacked knowledge and understanding. Frankly they were clueless only explanation was that there website was not compatible with Google Chrome...Really??? Gave up after trying to register on the phone the told to register a password through automated system which would not accept any numbers put on hold for another 15 minutes and then some surly man said yeah we have a problem..........Do you really think we are going to trust £85,000 of our money with such a unprofessional, dis-organised bunch of amateurs as yourselves. Quite frankly we are appalled by your totally pathetic Customer Service!!!”

Helpful Report

Posted 5 years ago

“very poor customer service and their staff are hostile and impersonal”

Helpful Report

Posted 5 years ago

“I have an online savings account with Sainsbury's bank. I tried to transfer some money out of it online, but was told that they could not verify the bank account I wanted to transfer it into (even though it was the account I'd used to transfer the money into my Sainsbury's account in the first place!) So I called up customer services and explained the situation. They took my through security questions, and said they were also going to access a credit check to ask additional security questions. The first one was who was my mortgage with. I gave the correct answer... only to be told by the customer services rep that I was wrong! We haggled about this for a while, so I'd said I go to verify it, and then call back. I dig out my mortgage statement - which indeed proves that I'm right - but when I called back I was told that I'd been locked out of my account, and that they'd need to reset it and send me out new login details to unlock it. Despite explaining to three different people how ridiculous this was, given they had the wrong information, no one seemed to care. It wasn't their fault, it was Experian's fault, because that's where the'd got the data from. So I have to wait 3-5 working days for the new passcode to be sent out, and then go through security again. I pointed out that they'd have the same wrong information, and was told I needed to take it up with Experian, who provided the report. I've never come across anything like this in my life! Any other bank / building society usually sets up a linked account when you open your account so you can easily transfer money out, and only works with security questions that you've agreed with them. I'm not sure if I'm ever going to be able to access my money again at this rate...”

Helpful Report

Posted 5 years ago

“Absolutely disgusting company, very discriminating against people with a disability. My husband is the prime card holder and his had his wallet stolen whilst on holiday. He had a stroke many years but is left with a speech impediment. He tried the security questions that tgey gave and he failed on one question because I was prompting him the person said he failed the question because she heard me prompting him. They blicked our cards so that we couldn't use our cards, and we didn't have any money. We have always paid our bill off each month in full, and no history of being late with payments. Please avoid this company.”

Helpful Report

Posted 5 years ago

“Their credit card website is awful, regularly not working or malfunctioning.”

Helpful Report

Posted 5 years ago

“Serious IT issues and outdated online banking. After a few months of using my online banking and dealing with how basic it is for this day and age, it suddenly stopped working. I wasn't able to view my recent transactions, my past statements or do things like make payments as the buttons to do each action took me to the same error page. I reported this issue over a month ago and it is still not solved. I have not heard anything back so called them again today and they said they are still working on it. It's bad enough they have no phone app and have to use the website that looks and uses like its something out of 1999, but at least I knew about this when I signed up for the card. However I didn't know about the fact i wont be able to use the basic and essential features like checking recent transactions or making payments. I asked for a list of transactions emailed to me but they couldn't do that. I asked for the list to be posted to me but they couldn't do that either as they are not on a statement yet. So Iv got to wait another few weeks to get at my data I needed a month ago. Closing the account as soon as I can.”

Helpful Report

Posted 5 years ago

“I would give 0 stars but that’s not an option. I did a balance transfer back in June and since that day they have had issues setting up direct debits, taking money on time, giving me the correct information over the phone. I’ve had charges on top of charges non of which were my fault and I haven’t had one month pass without an issue that I’ve had to call up about. The last one being I set up a direct debit to pay the minimum every month so I didn’t have to think about it again but when I had my direct debit conformation through it was double the amount! (Apparently an error on the letter as on the computer system it says minimum amount) unfortunately I have no faith so have cancelled the direct debit and will have to pay manually every month as surely that can’t go wrong? Every advisor you speak to gives you different information and says the last advisor was incorrect with theirs, who am I meant to believe?? I can’t wait to be able to balance transfer off this card and cut it into pieces it’s been nothing but hassle.”

Helpful Report

Posted 5 years ago

“Worse service ever. We filled in all paperwork months before our mortgage was due to end and got an offer more than 1 month before the due date. Yet, their solicitors (Optima legal) did not act on time and we have already paid £240 excess in interest. They don't answer emails or phone calls and don't take responsibility for their delays. We were moving banks to pay less and we are actually paying more. This is being the worse experience we ever had with a bank. Our mortgage advisor has put a formal complaint against Optima Legal, yet they cannot care less as keep delaying the completion, even after acknowledging they have all the documents. Unprofessional and unethical making clients pay for not being able to do their work on time.”

Helpful Report

Posted 5 years ago

“Trying to change my address with this shower. Have provided three pieces of evidence but goalposts keep moving on their part and withholding access to my money. Absolute shower, bank with them at your peril”

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Posted 5 years ago

“Three big issues since doing a balance transfer. Been reported for late payment due to no fault of mine. Had a wonderful lady assist me Vicki ID 1560011 she knows her stuff and was able to advise and help me resolve the situation that had become very stressful. Vicki thank you. If it wasn't for you I would be taking it further. You were great.”

Helpful Report

Posted 5 years ago

Sainsburys Bank is rated 1.8 based on 377 reviews