Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.79

1.8 Rating 380 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 380 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Appalling waiting times, trying to set up POA for ny husband not able to speak to anyone in thst department. Have registered complaint which they are allowed 6 weeks to reply. Would NEVER recommend anyone to bank wuth them.”

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Posted 2 years ago

“Appalling waiting times of over 40 mins on both my recent calls. The second one necessary because after the first call the promised setting up of a new savings account hadn’t happened.”

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Posted 2 years ago

“Sainsburys bank, what a joke. I applied for the credit card for the zero transfer offer for a new customer . set up the DD only for their system to drop it out resulting in fees for me. You send them a message and the reply is all about COVID19, bit late for that now Their call handers are less than useless. Heading back to my old provider as they are very good compared to these”

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Posted 2 years ago

“Abhorrent. I applied for a credit card, received it, and then some kind of system problem has meant i am unable to register the card or for online banking. I have spoken with them multiple times; and on the last two occasions have been told they can't do anything. And now apparently they have cancelled my phone banking, meaning no one can access my account to help me! So i can't even cancel the credit card that i am not able to activate! Absolutely horrendous service, no complaints system other than sending a written letter! All of the contact hours they provide differ, so you only have half a chance of calling when they're actually open! I ended my last call with them in tears because they have so royally screwed me over, and have done nothing to help me fix an error in THEIR system!”

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Posted 2 years ago

“Hey people.... Finally sorted out all the problems with my credit card and Sainsburys...... Scissors!!!!!! Reckon i'll carry on using my much more reliable Marbles Card.”

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Posted 2 years ago

“I am brand new to the bank and am regretting my decision to open a credit card with you already. I have received the pin and a new card and followed the details to activate my new card. Went to do my weekly shop at Sainsburys and the card does work. Tried to change pin and unlock pin at several different cash points to no avail. Now the card is useless as I actually can’t purchase groceries as intended. See the imagine of how long I have been holding to speak to someone. Totally unacceptable!”

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Posted 2 years ago

“Terrible!!!! Been on the phone over 2 hours in total calling numerous times through out the day and still no answer! All i want to do is change my phone number so i can use my card”

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Posted 2 years ago

“Have held insurance policy for nine years - email remineder to renew recently which until today i wuld have been happy to do. Unable to renew on-line owing to technical difficulties wasted two hours on 'phone 30 minutes to speak first to a person who could not help me and then waiting 90 minutes to be transfered. I gave up. Pitiful. Disgraceful. I think that I shall avoid all Sainsbury banking in future, and also take my custom from their shops.”

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Posted 2 years ago

“When I call Bank customer services, I am told that….” Busy etc …CALLS WILL BE ANSWERED IN 5 MINS /6 MINUTES etc” 0n average I have given up after waiting at least 25 minutes! I see that only 23% of customers would recommend Sainsbury Bank, which means that 77% would not - but no actions seem to be implemented. Why oh why did I change to this bank? That will be rectified as soon as I can resolve this last issue - if it ever gets resolved”

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Posted 2 years ago

“Awful customer service. It’s impossible to contact CC support team. There is an unauthorised transaction and I have been trying to contact them multiple times over last THREE WEEKS. I sent messages via online that suggested to call on phone. Calling on the phone advise to go online. In multiple tries the call goes to dead end”

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Posted 2 years ago

“I know we still have Covid but why does it take 25 minutes to answer the phone”

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Posted 2 years ago

“BANKSTERS!!!! I ask 50 gbp to a cash point but i didn't get any money and they charge me! FRAUDSTERS”

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Posted 2 years ago

“No question, the worst possible service. Was sent policy renewal with huge premium increase, informed me the policy would auto renewal, which I knew wasn't true as policy was set not to auto renew. Went online in portal to check and sure enough message said policy would not be renewed. Now received a further e mail saying policy has been renewed and I owe them money. Ring this number if you want to discuss. 1 hour later still no answer! Like many others have said experience with other insurance companies is quick and efficient. Avoid Sainsburys bank at all costs. Oh yes and if you are wondering if the savings on nectar points make up for the experience then the answer is no, the increased premium wiped that out 3 fold!”

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Posted 2 years ago

“Totally useless service. Do not answer phone.”

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Posted 2 years ago

“Good rates”

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Posted 2 years ago

“Avoid at all costs, waiting times have been 45 minutes or more. when I do speak to someone they are very unhelpful, rude and the service is just appalling. I asked to make a complaint to a senior manager and they told me to call back because their shift had ended and they wanted to go home!!!”

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Posted 2 years ago

“Not able to log in to my credit card account, it’s asking for a pass code sent to my phone, but no passcode is being sent. On second day of trying now!”

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Posted 2 years ago

“Just absolutely appalling - completely incapable of offering a service, neither secure nor useful, never answer the phones, avoid these guys at all costs.”

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Posted 2 years ago

“Sounds like anyone complaining about waiting times is an idiot and doesn't realise we are still in covid times so anytime someone is positive for having covid they can’t work and have to self isolate, so when the impatient monkeys get through to an agent they don’t realise some of their colleagues are currently in hospital and are on reduced numbers in the office this applies to any company”

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Posted 2 years ago

“If you like waiting in never ending queues listing to disjointed music and being advised every 15 seconds "a member of the team will be with you shortly" then this is the bank for you! First Direct consistently answer within a few seconds - Sainsburys consistently make you wait until you give in!”

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Posted 2 years ago

Sainsburys Bank is rated 1.8 based on 380 reviews