Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.79

1.8 Rating 380 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 380 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible! Trying to make automated telephone payment but it doesn't recognise the amount i'm entering. On hold 47 mins so far for customer services. Useless.. avoid”

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Posted 2 years ago

“They refused to block a potential fraudulent claim yet if I spend say over £20 I have to jump through many hoops. Customer service boasted even if i closed my account they would let payments go through.”

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Posted 2 years ago

“Easy to use app”

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Posted 2 years ago

“I had an ok experience until my settlement. I asked for a settlement 11 months into my 18 month car loan as I could afford to pay it off. After waiting on hold for an hour the agent disconnected as soon a I got through. After another 2 attempts and a combined hold time of around 3 hours I finally got through to somebody. They gave me a settlement figure of £5,273,17 for a loan that had £6,080 left - seems fair. I then had the instructions sent to my account and transferred the sum to my account. The wording was “all you have to do is transfer £5,273,17 to X account and the account will be closed, this includes your next direct debit payment. 2 days later, with my account still open, I messaged them and got a response 4 days later that said “the settlement agreement generated was incorrect and you still need to pay your next direct debit payment of £890. I was furious. I called an agent who said this was correct but could not give me a reason why. I then spoke to a team leader who said this information was wrong, the settlement was correct and bluntly stated that I will not have to pay my direct debit as it was a technological fault and the system hadn’t caught up. She then said she was going to raise a formal complaint and pass me through to customer service to get more assistance. I was then transferred through to Ben, who had no idea id spoke to another agent. I repeated what the team leader has said and Ben then stated she was wrong, the settlement was incorrect and I still need to pay the direct debit. HOW CAN 5 DIFFERENT PEOPLE ALL BE ON A DIFFERENT PAGE!? Ben then said they are doing an internal review that takes 3 days but it could take up to 8 weeks (my direct debit is due in 11 days). He said if they can’t resolve it then I can go to the Financial Ombudsman Service after the 8-week period. The customer service is horrendous and clearly the staff are not being trained well. It’s a disgrace and they’re exploring customers for mild gains.”

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Posted 2 years ago

“Deposit customer of some 15 years. Suddenly,without any prior advice whatsoever direct to me,found online access to my a/c's blocked. On phoning a query ,was advised I had failed security as I was unable to quote a Saveback Card No which I did not hold & never heard of or applied for.,At today still without a/c access or any explanation.No one todate has offered any solution”

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Posted 2 years ago

“Do not trust them, they are very poor at customer service, a nightmare to deal with”

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Posted 2 years ago

“Had unauthorised deductions from our account. Phoned customer service, when I eventually got through they said they would investigate and get back to me within seven to ten days, and block the account - They didn't, and it wasn't. Meantime another unauthorised deduction occurred, phoned Fraud Line took forever to get through. Managed to speak to somebody who promised the account would be blocked and the issue looked into as a matter of urgency. Spent the best part of a day trying to get back in touch to find out what was happening, found out the account still wasn't blocked. Meanwhile nearly £200 has been unlawfully taken from my account. The saga still continues.”

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Posted 2 years ago

“Shocking. Worst customer service ever.”

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Posted 2 years ago

“Worst customer phone service I have ever experienced, keep getting cut off, I have been trying now for 3 days, now been on hold for over 2 hours. I will be changing banks as soon as I can get through.”

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Posted 2 years ago

“I have no problems with sainsburys bank now, I have closed my account and taken my money elswhere. They are not fit to hold a banking licence!!”

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Posted 2 years ago

“Terrible customer service over 1.5 hours holding on the phone, was approved for a new credit card. Card arrived and was activated. Sainsburys bank then blocked the card without any communication at the till when trying to buy an item, embarrassing to say the least, spent over one hour on the phone on hold the lady said its a security check and will phone to conform its you, guess what no return phone call, so travelled home, the following day over 2 hours on the phone for them to say its in a working cue to be looked at and cant give a time frame, lost money going to and back from the shop and hours on the phone - now i have been informed that the pin and card came out to me too fast before they could check all my details, so im in the waiting cue and have lost out on purchasing an expensive sale item - really poor Sainsbury's”

Helpful Report

Posted 2 years ago

“Terrible customer service, was approved for a new credit card. Card arrived and was activated. Sainsburys bank then blocked the card without any communication and when I phoned they said that there is no information available as to why (in breach of their own terms and conditions) but that a team would be in touch. 1 month later and still no update, raised a complaint and they said it will be up to 8 weeks for them to respond!”

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Posted 2 years ago

“My app will not allow me to log into my credit account. It was working fine now ‘error’ just pops up. Impossible to contact them- no number. I just keep getting multiple passcodes which I have not requested. And resetting does not work. A very poor web site. Poorly designed. Under supported. And unable to contact because of covid restrictions still in operation. A nightmare. A stressful and terrible experience. I do not recommend a company with such a poor customer service.”

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Posted 2 years ago

“Waited 1 hour to talk to about my ISSA account. This was the 4th time I called in 12 days about the same issue and each time waiting 1 hour on the phone. Every time the same answer that the matter will be taken care of in the next couple of days without any results. I am still waiting. If I had known about the bad service I would have not opened my account with them.”

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Posted 2 years ago

“Waited today 49 mins for the bank to answer, 6 mins of conversation and I get cut off. Yesterday waited 35 mins. Left contact msg, no reply 2 days later.”

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Posted 2 years ago

“Friggin disaster, they have no support whatsoever so avoid. Tried calling and calling and no one ever answers.”

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Posted 2 years ago

“4 months trying to close Sainsbury account and we are going into circle 1/2 an hour each time calling customer service. They charge me £15 a month late payment and interest where is their fault Avoid Sainsbury bank”

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Posted 2 years ago

“Tried to call them, left holding on over 35 minutes so gave up . Then tried again & they just don’t answer. Will be closing my accounts now.More staff needed as I was trying to open a new account”

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Posted 2 years ago

“3 days of trying and I got through after my 3rd attempt this afternoon (day 1, 40 mins on phone, day 2, 25min.. Day 3 65 mins, 35mins and eventually answered after 3rd attempt 25mins) All in vain apparently as they don't take payments by phone!”

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Posted 2 years ago

“A system error will not allow me to register for online banking meaning I have to wait on hold for an appalling amount of time. Over 40 minutes minimum every time.”

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Posted 2 years ago

Sainsburys Bank is rated 1.8 based on 380 reviews