Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.41

3.4 Rating 1,008 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

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3.4

Based on 1,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

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“Recently poor/lack of communication and poor attitude from customer service, used to be good years ago but no more. I will be going else where after over 18 years and no claims.”

Helpful Report

Posted 9 months ago

“DO NOT USE SHEILA'S WHEELS. Absolutely appalling IN EVERY WAY. It's a case of Joseph's dream in the Bible. I had seven fat years with Sheila's Wheels when everything was outstaningly good, until February 2024, when my seven lean years began. They increased my premium by 77% despite there being no change in my circumstances: no claims, no change of address and no change to my car. When I tried to phone them, I could not find a phone number on their website and had to search around on the web to find one. I called three times and the phone was never answered; I was put on hold, with some dreadful music in the background. In one case I was on hold for 47 minutes before I hung up. I then used a comparison website and I managed to get a hugely cheaper quote. I took it immediately and sent a complaint to them via their website - I had to type it out. After that they couldn't have been better. I got two phone calls from their Customer Care department - very polite, but all I got was the usual corporate claptrap as an explanation - but that's what you get from Customer Care with most other companies. So - to sum up - they treat customers who left them and complained far, far better than customers who are still with them.”

Helpful Report

Posted 9 months ago

“Used to be good now impossible to contact. Can't log in to account. Having to cancel my car insurance by sending letter recorded delivery and cancelling payments. Don't touch any company under the Esure brand with a barge polel”

Helpful Report

Posted 9 months ago

“The worst and slowest customer service I have ever come across. The existing customer service telephone line requires you to deal with a bot for a good 10mins prior to speaking to an actual human …. Thankfully I have not had to call in a accident situation as I think I may have thrown my phone in a bush …. Very frustrating”

Helpful Report

Posted 9 months ago

“I was advised by text to go online to see my renewal notice. I have never had a login in order to do that. Tried phoning, but could get nobody, the automated service offered to email a link, which never came. Eventually I gave up & insured elsewhere. Their customer service used to be ok, now it's appalling.”

Helpful Report

Posted 9 months ago

“Scam Asked me to auto renew when I dont want. Put it on my account for auto renew. I asked them to cancel auto renew but they still went ahead anyway and now asking me to pay for the renewal.”

Helpful Report

Posted 9 months ago

“Awful customer service, people don't listen or value you as a customer. 6 weeks no correspondence to my emails or calls. Let alone acknowledging my complaint. Kept in dark about claim. Awful company. Stay away from Esure Group. Everything is chat or email awful. Call centres are not based in UK and very difficult to comprehend what agent is saying. CEO of ESURE needs to know!!!”

Helpful Report

Posted 9 months ago

“If I could leave less than one star I would. I made a no-fault claim 5 months ago and at every step, Sheila's Wheels have been incredibly unhelpful and slow to respond. Several times they have said someone will get back to me and they have not, and I am still out of pocket for an accident that was not my fault. The company has refused to provide any estimate of when I'll be refunded and has zero interest in resolution. I will not be insuring with them or their parent company every again. Disgusted.”

Helpful Report

Posted 9 months ago

“My car was written off by a reckless passing driver towards the end of January. It took Sheila's wheels ten days to collect it from the roadside. Since then, I have phoned every two days, but almost two months in I am still waiting for the settlement (that we agreed three weeks ago) to be paid out. I sent an official complaint after four weeks, but three weeks later they have not responded to this. Sometimes I will receive an email asking for another document. Today it was the MOT certificate - that anyone can check within seconds online. If I send a document it requires me to phone and only then will they check their emails and allocate it to my case. I will never insure with an esure group company again.”

Helpful Report

Posted 9 months ago

“"Every thing was great until we left them for one of our car policies they gave wrong no claims years to new company and this ment the company who I went to cancelled our policy as they said we had given incorrect information on amount of years but thankfully I was able to prove my policies from past years at the roadside in my old emails so the police gave us time to contact Shelia\u2019s wheels and get them to sort it to correct information so I could tell the new one so they reinstated my policy and the police then released my vehicle as they said I had no insurance when I did was a complete nightmare so glad I had all the old policies in my emails to show the police and he gave me 24 hours to sort but otherwise all was good when we were with them just hope when our other car insurance is due for renewal with them that I don\u2019t have the same problem x\r\n"”

Helpful Report

(Car Insurance) - Posted 9 months ago

“Nearly 3 hours between e mails and telephone calls not one person could tell me if my payment for renewal had been recieved after a online chat they decided they would refund my payment but I had to make a new payment my refund would follow on 3~5 working days so I would be two payments outlying customer service agent then decided she had finished half way through a conversation as he4 shift had ended at 20.00 hrs SHOCKING”

Helpful Report

Posted 10 months ago

“"Very quick very friendly good deals "”

Helpful Report

(Car Insurance) - Posted 10 months ago

“"We were hit by a third party in April 2023. Whilst the claim and repair process was completed by July we needed confirmation that this was a no-fault claim for our classic car insurance renewal. Despite many calls and emails we never got a response from their claims department. We complained and eventually had an apology and told compensation would be paid to us. However, we then got an email saying they were unable to pay this to the original card and requesting new details. Contacting them with the alternative card details was again difficult - telephone queues and unanswered emails - but eventually we got through and the compensation was paid. As part of this process we complained about the contact difficulties and they offered some more compensation. Great but we then got the same email saying they couldn't refund to the original card... completely ignoring the updated information we'd given them. Now nearly 12 months later, whilst the third party settled back in December, the claim is still showing as open and we're waiting on yet another promised response to confirm no-fault. In summary very frustrating to deal with and very, very poor customer service."”

Helpful Report

(Car Insurance) - Posted 10 months ago

“"Everyone at the company is very helpful and polite. "”

Helpful Report

(Home Insurance) - Posted 10 months ago

“I have been a customer of SW for 25+ years, having up to 6 cars and a house insured simultaneously. Over last year or so the company seems to have totally collapsed in every way...impossible to contact, infinite waits on phone, blocked by inpenetrable automatioin with changed website and virtual chatbox.....dreadful experiences. What has happened to them?? How have they suddenly got everything so wrong?......”

Helpful Report

Posted 10 months ago

“Renewal notice showed a massive hike in premium, so I found a better quote elsewhere and attempted to cancel via their chatbot (no phone number given). Had an email saying automatic renewal was cancelled, but still getting emails from them. Cover should cease in 5 days so cancelled my direct debit: They emailed today asking me to contact them online about stopping the payments, but when I did so I just got the chatbot again, no live chat available! So I now don't know if my policy is cancelled as requested or not!”

Helpful Report

Posted 10 months ago

“My husband has had a stressful day trying to speak to someone he has been on the phone for hours trying to speak to someone to renew his insurance finally gave up and rang a different company and sorted it. Sheila’s wheels lost a good customer today they need to get their act together.”

Helpful Report

Posted 10 months ago

“"Sold out car in July they were due to return \u00a3120 and have not returned a penny they are impossible to correspond with on telephone or writing thank goodness we never had a claim with them involved the worst company we have ever dealt with it is with the ombudsman to deal with."”

Helpful Report

(Car Insurance) - Posted 10 months ago

“Cheap Insurance = Cheap Customer Service. I will not be using them again or Esure (same company). Had to claim due to an accident which they established was not my fault but I still had to chase everything up. Many hours on the phone having to chase up my claim (I should have not been doing or wasting my time on) They stated they would get me a hire vehicle as mine was a write of but I received nothing. I had to go to the thrid party insurance to chase this up, they did not even bother doing it. I thought why am I bothering to pay for it this insurance. Was very stressful and I was not happy.”

Helpful Report

Posted 10 months ago

“Excellent service when my car had an accident with an object”

Helpful Report

Posted 10 months ago

Sheilas’ Wheels is rated 3.4 based on 1,008 reviews