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Sheilas’ Wheels Reviews

3.4 Rating 1,008 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

3.4

Based on 1,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

Sheilas’ Wheels 1 star review on 11th July 2024

Sheilas’ Wheels 1 star review on 11th July 2024

Sheilas’ Wheels 1 star review on 18th March 2024

Sheilas’ Wheels 1 star review on 23rd January 2024

Sheilas’ Wheels 1 star review on 6th October 2023

Sheilas’ Wheels 1 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i tried to change the date of my direct debits and a ridiculously high fee for this was going to be charged so i had to leave it the same date it is which is difficult as i already have 2 that go out in that same week, disappointing.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Had an accident in December 2015, and still have not recieved my vehicle back from repairs (11th Feb). I have spent the last 8 weeks, chasing Sheilas' Wheels and the garage trying to determine when my car will be repaired. They had given me a small courtesy car which when dropped off, the driver joked about how i should get a roof rack for my twin pushchair which didnt fit into the boot of the car. Unable to drive the car anywhere with my 20month old twins because of the pushchair situation, this joke soon turned into a nigtmare. I had to call the garage every 2-3 days to inquire about an update of my vehicle, and i was constantly told that it would be going into the workshop the next day. This went on for the following 6 weeks!! The service has been awful and has caused me so much distress and loss of earnings. Although i agree with most of the good reviews that obtaining the policy was quick and easy and the customer service was great, if you should get into an accident, the after-care is awful and insensitive to a customers' position in being without their vehicle. All this company wants, is to gain more customers, and once you have purchased a policy, they stop caring!! I am now taking my complaint to the Financial Ombudsman after following the full complaints procedure through the company, I was not satisfied with their fake apologies and excuses and the pathetic compensation which would not even cover the costs of calls made to them throughout the previous 2 months, let alone the amount of distress this has caused me.”

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Posted 8 years ago

“Very good customer service”

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(Car Insurance) - Posted 8 years ago

“no problem with them very good over all”

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(Car Insurance) - Posted 8 years ago

“The only problem I had was providing proof of no claims. I sent it 7 times before they eventually received it.”

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(Car Insurance) - Posted 8 years ago

“replaced windscreen first class service”

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(Car Insurance) - Posted 8 years ago

“10 out of 10 Thanks for all.”

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(Car Insurance) - Posted 8 years ago

“All really easy and straight forward. Good service!”

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(Car Insurance) - Posted 8 years ago

“We're good insurance”

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(Car Insurance) - Posted 8 years ago

“Just called to cancel my policy and was told call centre system is down so I need to call back after 2.30pm. Asked if they could call me as I had spent two minutes going through the system and they said no as had no means of taking my contact details. I politely suggested they used a pen and paper and was told that wasn't possible. Thank god my policy is up in 28 days!!!!”

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Posted 8 years ago

“Easy to access all information is clearly given by Sheilas wheels .no problems”

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(Car Insurance) - Posted 9 years ago

“This was a very swift and efficient service and I have had no problems at all with it. I am very happy thank you.”

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(Car Insurance) - Posted 9 years ago

“I didn't have a claim,but found it easygoing get documents, I only change policy, as I found cheaper quote”

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(Home Insurance) - Posted 9 years ago

“very good”

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(Car Insurance) - Posted 9 years ago

“Very pleased with overall experience when purchasing car insurance with Sheila's Wheels.”

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(Car Insurance) - Posted 9 years ago

“Had a driver hit me from behind leaving my car a write off. Rachel handled initial call with compassion. Constant contact regarding at fault driver and status of car. When telephoned to add replacement vehicle to policy it was dealt with by Billy who made the process as easy as possible. Fantastic service all round, just hope i don't get stung at time of renewal :)”

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Posted 9 years ago

“Good quote, good service.”

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(Car Insurance) - Posted 9 years ago

“The Policy came with an Emergency Home cover which I believe was an extra offered by Sheila's wheels. I did ask for assistance in making the property secure when one of the electronically operated velux windows jammed open out of hours and they immediately organised for a window engineer to come to sort out security.”

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(Home Insurance) - Posted 9 years ago

“Very pleased with quote and customer care would highly recommend”

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(Car Insurance) - Posted 9 years ago

“Don't have a bad word to say about them. Always happy to help and always keep u in the loop with everything”

Helpful Report

(Car Insurance) - Posted 9 years ago

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Sheilas’ Wheels is rated 3.4 based on 1,008 reviews