Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.42

3.4 Rating 1,007 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please research before going ANYWHERE near SHEILA N HER NOT SURE... Check TRUSTPILOT AND OTHER review sites... They should be ashamed they have no ethics... they struggle to even address you correctly... I am ANDREA... they address me as ANGELA who is she? They do not have customer service team they have a customer service TEA team”

Helpful Report

Posted 1 year ago

“"Part of Esure - avoid had to report to financial ombudsman "”

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(Car Insurance) - Posted 1 year ago

“"Was very good and easy very simple to get my insurance with them nothing was a problem and i am staying with Sheila's wheels "”

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(Car Insurance) - Posted 1 year ago

“"I took out home insurance with Sheila's Wheels at a good price. However, I needed to change my address and it took me a week to get through! I tried every day and was held in a queue - the longest time was 40 minutes. The only way you can change your address is by calling, so i couldn't even do it on-line. I did try and use their chat function but even that doesn't work properly. You are either held in a virtual queue, or it tells you that the chat function isn't available. I had almost resigned myself to being doubly insured, when I finally got through to someone who wasn't particularly helpful.\r\nI would not use them again for either home or car insurance. \r\n"”

Helpful Report

(Home Insurance) - Posted 1 year ago

“"Easy to set up online great price and even got a refund after six months as they made a mistake in my premium."”

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(Car Insurance) - Posted 1 year ago

“"Horrible service, they didn't know when the plumber would arrive, I paid a plumber to attend to the emergency, they didn't come, they didn't even call!\r\n\r\n"”

Helpful Report

(Home Insurance) - Posted 1 year ago

“"They were a rip off when my husband died & I sold his car, and I wanted to add my daughter to my car insurance, their admin charge for the 2 transactions was extortionate, I only had a refund of \u00a369 & a charge of \u00a327. The insurance cost me \u00a3189 on 6th April & it was cancelled on 2nd August. I won\u2019t be using them again "”

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(Car Insurance) - Posted 1 year ago

“"Excellent fast service"”

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(Home Insurance) - Posted 1 year ago

“Good product at a good price”

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Posted 2 years ago

“Bought through confused.com. There was no mention of the NHS discount that Sheila’s wheels does as I was signing up, and when I phoned customer service I was put on hold for half an hour only to be told if I cancelled within the 14 days will be a £20 admin charge!”

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Posted 2 years ago

“"Ok"”

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(Car Insurance) - Posted 2 years ago

“"Reasonably priced, straightforward process"”

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(Home Insurance) - Posted 2 years ago

“I had a simple request to stop auto renewal. Conveniently for SW this can't be done online. Nobody answers 3 different phone numbers and live chat is "unavailable" Hopeless company. Will be writing to Which? magazine.”

Helpful Report

Posted 2 years ago

“Processes a claim on 11.10.22. Took all day to process and then had to travel 150 miles to pick up hire care. Processed complaint the same day and still heard nothing back. 6 weeks later. Despite numerous phone calls. Terrible claims handling, customer service and process'. Would rather have paid twice what I did on insurance and saved myself the hours on hold waiting to be spoken rudely to. Terrible.”

Helpful Report

Posted 2 years ago

“"The only downside is even if you have to update an address they charge you a large fee which I don\u2019t feel is justified especially when all documents are online."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"No problems with Sheila's wheels\r\n\r\nNever has food so can't comment"”

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(Car Insurance) - Posted 2 years ago

“I have just wasted 2hrs tring to get through to cancel my policy !!! Suprise suprise there is cancellation fee which is equal to the amount left on my policy !!! Might as well just left it !!! What a rip off company this Is !!!”

Helpful Report

Posted 2 years ago

“"Very helpful, no problems with getting car insurance and at a reasonable price, well definitely try to get insured again with them."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Easy and cheap to buy car insurance Also recommended and bought 2 of my friends Thanks”

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Posted 2 years ago

“"Terrible customer service! They have made me ill "”

Helpful Report

(Car Insurance) - Posted 2 years ago

Sheilas’ Wheels is rated 3.4 based on 1,007 reviews