Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.41

3.4 Rating 1,012 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,012 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"As home insurance goes this has been ok, depends on what their quote is to renew this year though as I've also been a car insurance holder with them and their renewal quote was double the last year and double what every other quote was even their own quote as a new customer was less than my renewal with them......so much for renewals matching what you charge new customers"”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"I had no problem it was easy to sort the joining and I had my policy sent right and no claim bonus sorted out by them "”

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(Car Insurance) - Posted 2 years ago

“"Simple and easy application process online."”

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(Car Insurance) - Posted 2 years ago

“"I had a lots of quotes but didn't go for the cheapest one so picked Sheila wheels and haven't regretted I'm happy great can't fault it "”

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(Car Insurance) - Posted 2 years ago

“Please research before going ANYWHERE near SHEILA N HER NOT SURE... Check TRUSTPILOT AND OTHER review sites... They should be ashamed they have no ethics... they struggle to even address you correctly... I am ANDREA... they address me as ANGELA who is she? They do not have customer service team they have a customer service TEA team”

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Posted 2 years ago

“"Part of Esure - avoid had to report to financial ombudsman "”

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(Car Insurance) - Posted 2 years ago

“"Was very good and easy very simple to get my insurance with them nothing was a problem and i am staying with Sheila's wheels "”

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(Car Insurance) - Posted 2 years ago

“"I took out home insurance with Sheila's Wheels at a good price. However, I needed to change my address and it took me a week to get through! I tried every day and was held in a queue - the longest time was 40 minutes. The only way you can change your address is by calling, so i couldn't even do it on-line. I did try and use their chat function but even that doesn't work properly. You are either held in a virtual queue, or it tells you that the chat function isn't available. I had almost resigned myself to being doubly insured, when I finally got through to someone who wasn't particularly helpful.\r\nI would not use them again for either home or car insurance. \r\n"”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"Easy to set up online great price and even got a refund after six months as they made a mistake in my premium."”

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(Car Insurance) - Posted 2 years ago

“"Horrible service, they didn't know when the plumber would arrive, I paid a plumber to attend to the emergency, they didn't come, they didn't even call!\r\n\r\n"”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"They were a rip off when my husband died & I sold his car, and I wanted to add my daughter to my car insurance, their admin charge for the 2 transactions was extortionate, I only had a refund of \u00a369 & a charge of \u00a327. The insurance cost me \u00a3189 on 6th April & it was cancelled on 2nd August. I won\u2019t be using them again "”

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(Car Insurance) - Posted 2 years ago

“"Excellent fast service"”

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(Home Insurance) - Posted 2 years ago

“Good product at a good price”

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Posted 2 years ago

“Bought through confused.com. There was no mention of the NHS discount that Sheila’s wheels does as I was signing up, and when I phoned customer service I was put on hold for half an hour only to be told if I cancelled within the 14 days will be a £20 admin charge!”

Helpful Report

Posted 2 years ago

“"Ok"”

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(Car Insurance) - Posted 2 years ago

“"Reasonably priced, straightforward process"”

Helpful Report

(Home Insurance) - Posted 2 years ago

“I had a simple request to stop auto renewal. Conveniently for SW this can't be done online. Nobody answers 3 different phone numbers and live chat is "unavailable" Hopeless company. Will be writing to Which? magazine.”

Helpful Report

Posted 2 years ago

“Processes a claim on 11.10.22. Took all day to process and then had to travel 150 miles to pick up hire care. Processed complaint the same day and still heard nothing back. 6 weeks later. Despite numerous phone calls. Terrible claims handling, customer service and process'. Would rather have paid twice what I did on insurance and saved myself the hours on hold waiting to be spoken rudely to. Terrible.”

Helpful Report

Posted 2 years ago

“"The only downside is even if you have to update an address they charge you a large fee which I don\u2019t feel is justified especially when all documents are online."”