Sure Thing Reviews

Name: Sure Thing
Rating: 3.48

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

Company Reviews

Questions

Metrics

3.5

Based on 553 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Write Your review

Tell us how Sure Thing made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They made me happy by save in me money”

Helpful Report

Posted 7 years ago

Hi Alison, thanks for the five star rating. We're really pleased we've managed to save you some money this year on your car insurance. Have a safe year of driving! Jonathan.

Posted 7 years ago

“best price deal for car insurance”

Helpful Report

Posted 7 years ago

Hi Oscar, thanks for taking the time to leave your comments. We're delighted we've been able to provide the best value for money this year with your car insurance. Take care, Jonathan.

Posted 7 years ago

“Agent very experienced and explained all details. Very happy l got a great on my lnsurance”

Helpful Report

Posted 7 years ago

Hi there, thanks for the review. We're thrilled to see you've had a such a positive experience since joining Sure Thing! We wish you a safe year of driving! Jonathan.

Posted 7 years ago

“Absolutely disgusting treatment to an existing customer and a blatant rip off. I had to change my car insurance with Sure thing when my car gave up the ghost. I had to pay a penalty for the changes and my car insurance rocketed.. The car that i bought from a dealer was a wreck and i was ripped off. I then bought another car and changed my insurance yet again. Sure thing then charged me another penalty and my insurance more than doubled to over £319.00 for the year.(a jump from around £170.00).. I was told that i had to pay the extra or i would lose my extra years no claims bonus and so i paid up. My insurance was up for renewal 20th March 2017 so i though id stick it out until i could renew it myself with my 9 years no claims.. I then got a renewal quote from Sure thing for £349.47 which would simply roll over if i continued my insurance with them. Meanwhile i go onto go compare and get a dozen quotes (all of which are cheaper than Sure thing). The cheapest quote i get is actually from Sure thing themselves for £159.00 so i take it up of course. Insurance companies are up in arms over fraud but are blatantly ripping off customers any way. An absolute scam..”

Helpful Report

Posted 7 years ago

Hi Alan, I'm sorry for your experience. This is not the kind of service we aim to offer to any customer new or old. We acknowledge on occasions the price available online through a comparison website can be cheaper than the renewal price offered. When this happens we would do out utmost to establish the cover levels are the same along with the personal details we hold for you and if like for like, we would offer to match this price. We issue the renewal quote via email at least 21 days before the due date to all customers advising them of the price we have available for the upcoming year. We do appreciate you returning to us through the GoCompare comparison website for the next 12 months but would love the opportunity to resolve your concerns. I have passed your details onto a member of our customer service team who will attempt to make telephone contact with you to discuss as soon as possible. If there is anything else I can help with in the meantime, please don't hesitate to get in touch through feedback@surething.co.uk. Take care, Jonathan.

Posted 7 years ago

“straight forward process!”

Helpful Report

Posted 7 years ago

Hi John, offering a simple and straight forward process is what Sure Thing! aim to do. So, seeing your feedback is fantastic. All the best, Jonathan.

Posted 7 years ago

“It's was easy to fill out the application and the price was good”

Helpful Report

Posted 7 years ago

Hi Carol, thanks for taking the time to leave your feedback since buying your Sure Thing! policy. Offering an easy, simple quote & buy process is what we aim to do, so seeing your comments is fantastic. We wish you a safe year of driving ahead. Welcome to Sure Thing! Jonathan.

Posted 7 years ago

“Had 2 cars insured with them. One of the cars broke down so i called their breakdown cover and ask them to send a mechanic. He arrived within an hour which I thought it's brilliant what a service ! The mechanic checked the car and told me that he has to recover the car to a garage to examine it on a ramp. This was after 6pm when the garage was closed so he told me that I should call Sure thing in the morning then he will come and will recover the car to the garage. "So far so good" half an hour later I get a call from Sure thing and they tell me that according to the policy wording the car has to be recovered at the first time and if I'm going to call them in the morning it will be a second call and they will charge me for that RIDICULOUS ! I've told them where did you want me to tow the car to if the garage is closed? But they kept reading me from the policy and telling me that I'm not insured for a second call. What ignorance!!! I've asked them what had happened if The car broke down in the middle of nowhere in the middle of the night so I'll have to wait till the garage is open ?? Their service is rubbish. Never again ! My car insurance is due for a renewal now but sorry I won't insure with them !!! Be aware! Their price looks cheap BUT you get what you pay for !!!”

Helpful Report

Posted 7 years ago

Hi there, I'm really sorry for your experience. I will ensure your comments are recorded for you but appreciate this doesn't take away from the frustration of your vehicle breaking down. I have passed your details onto my colleague in the customer service team who will make telephone contact with you today to obtain further information on your concern and in turn resolve this issue. This isn't the kind of service our breakdown provider or Sure Thing! aim to offer. In the meantime, if there is anything else we can do for you please don't hesitate to get in touch. Thanks, Jonathan.

Posted 7 years ago

“Simple and cost effective”

Helpful Report

Posted 7 years ago

Hi Shaun, thanks for the five star rating. We're pleased you've had a positive experience with Sure Thing! All the best in 2017, Jonathan.

Posted 7 years ago

“Was good to start with upgraded to dash cam max but just got home today to find that they are canceling my insurance 7 from the letter with no explanation as to why and they aren't open after 2pm on a Saturday or open on a Sunday either to even get an answere to what is going on avoid wish I had read reviews first.”

Helpful Report

Posted 7 years ago

“5 stars for attention do go with they are lying cheating scum I got my insurance voided now I've got a fine of £5000 and 8 points on my license because they lied and told the police I was driving without insurance when they took the money every month scum”

Helpful Report

Posted 7 years ago

Hi Terry, I'm sorry to see you feel this way. I would really like the opportunity to look into this for you. Can you please get in touch via email to feedback@surething.co.uk with your policy details? Thanks, Jonathan.

Posted 7 years ago

“Went online to check price from current car to new car, by mistake clicked submit, tried to call as price difference was £300 + £15 broker charge couldn't get through as they were closed as it was weekend, when I did get through was advised as I clicked submit not there fault and couldn't revert back so my dd went from £40 Pr month to £65 Pr month, very unhelpful when called, ended up coming off the phone with 3rd party policy at £50 all for being human and pressing a button by mistake to put icing on the cake as there price was so expensive compared to other companies THEY left me with no choice but to get insured with another company so to cancel the policy they charged me £60 + £28 thanks to there cancellation charges. Watch out as they will wash there hands by saying they are only the broker and its the underwriters that charge it. Oh also to note I had been with them for 2yrs.”

Helpful Report

Posted 7 years ago

Hi Hafeez, I'm sorry to see you feel this way. I appreciate you have processed a change of vehicle online in error and unfortunately we weren't open on the date you made this change. In addition to this, I apologise for the service received when you did make telephone contact with us to discuss your enquiry. I can see we have made contact with you today via telephone to discuss your complaint and believe we have now managed to resolve your concerns. If there is anything you would like us to do, please don't hesitate to get in touch by sending your details onto feedback@surething.co.uk. Thanks, Jonathan.

Posted 7 years ago

“Simple and fast.”

Helpful Report

Posted 7 years ago

Hi Yanlong, thanks for the five star feedback. Welcome to Sure Thing! We wish you a safe year of driving in 2017. Take care, Jonathan.

Posted 7 years ago

“It was cheap and easy to insure with. No problems”

Helpful Report

Posted 7 years ago

Thanks for the feedback Andy. We're delighted to see we were able to provide a good price for you on top of a hassle free purchase journey. Take care, Jonathan.

Posted 7 years ago

“Their quotes on GO Compare were clear and competitive. I liked the 'MAX' alternative. What I found surprising was that the quotes of varying amounts from different companies, appear to use Covea as the underwriter!! Too early to judge any experience of breakdown or accident. Hopefully, they won't occur!”

Helpful Report

Posted 7 years ago

Hi David, we appreciate you taking the time to leave your comments. Hopefully you won't need to use the breakdown or claims service but they are both on hand 24/7 to help in case you do! Have a safe year of driving in 2017. Thanks, Jonathan.

Posted 7 years ago

“Clear and understandable language. Not so happy with insurance company putting wrong auto information on documents.”

Helpful Report

Posted 7 years ago

Hi Derek, thanks for the five star feedback. We apologise about that if so, can you please send your details onto feedback@surething.co.uk and include what information was automatically included on your documents, and I will look into this for you. Have a safe year of driving. Thanks again, Jonathan.

Posted 7 years ago

“So easy to use and very helpful would not hesitate to recommend”

Helpful Report

Posted 7 years ago

Hi Garry, thanks for taking the time to leave your feedback. Please do, you can yourself £40.00 cashback on your existing policy for every person you successfully recommend to us. Full terms & conditions can be found on our website. Have a safe year of driving in 2017! Jonathan.

Posted 7 years ago

“for the moment”

Helpful Report

Posted 7 years ago

Hi Gustavo, thanks for the four star rating. Jonathan.

Posted 7 years ago

“Very good sale team but not pleasant after sell service”

Helpful Report

Posted 7 years ago

Hi Sajjad, thanks for the review. We're disappointed you feel this way about the after sale service. Is there anything in specific we could have done differently to improve the service you received? We would really like the opportunity to put this right. Could you please send your details onto feedback@surething.co.uk and I will make contact with you. Welcome to Sure Thing! Jonathan.

Posted 7 years ago

“not happy with the credit company keep asking me for my 3 pin security card does not seem right this at all”

Helpful Report

Posted 7 years ago

Hi Stewart, I'm sorry about that. During the purchase of the policy we would take your card details for the deposit and then your bank details for the direct debit instruction. Our finance provider would be given the direct debit details only but not the card number and should have no reason to ask for the three digit security code at the start of the policy. They will ask you to sign an return a copy of the credit agreement but this doesn't require you to fill in your security number. Can you please forward in any correspondence you have received requesting this and I will investigate? I apologise one again for the confusion caused in the meantime. Thanks, Jonathan.

Posted 7 years ago

“I was quoted on moneysupermarket and chose surething not the cheapest but had all the ticks all information is carried across to there website great, I paid up and then found out my wifes not listed on the policy rechecked moneysupermarket and shes listed in the quote. now I cant amend it because I cant get though to them I have also searched my account online but cant amend. not looking good i'm afraid should have taken better notes of reviews not happy at all.”

Helpful Report

Posted 7 years ago

Hi Lee, thanks for taking the time to leave your feedback. I'm really sorry you feel this way on the back of the confusion surrounding the inclusion of your spouse. I would like the opportunity to look into this for you and find out what has happened. Can you please get in touch via feedback@surething.co.uk and I will investigate this for you? Thanks again, Jonathan.

Posted 7 years ago

Sure Thing is rated 3.5 based on 553 reviews